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July 2024 by Carolynn Burton
I must say my husband started having our cars service there with John i been back once since my husband passed to find out John no longer there but i was Blessed with the same great kind service from the front desk first lovely smiling face was very Pleased with service i will stay 1 of your many CUSTOMER may your Business overflow God Bless u all thanks for making my day
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July 2024 by Carla Wittmann
I was referred by a friend who has gone here for years. I was extremely impressed with the time and care they took to investigate the issue with my suspension. I will never go to a dealer again. I am so very happy to have found this 5 Star local mechanic!
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June 2024 by Lucy Khatri-Chetri
We had an emergency flat tire on our Truck passing through Benton Harbor. We came at this place without appointment Mr. Allen was very kind to take care of our tire immediately. We waited in his waiting area clean, nice and cool with AC going on. He was very professional and he was done less than 20 minutes and didn’t charge us anything. We highly recommend this place for your repairs they are professional and honest.
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June 2024 by Shari Montino
If you are in need of a car replacement key or key fab, please don't go anywhere else! These people know what they are doing. Jared was so kind, helpful, and polite. They have great people and great prices. You'll be sorry if you go anywhere else, especially a dealership!
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March 2024 by Mat Watkins
By far the best experience I've had in a long time. These guys know their stuff and actually care about the customer and their experience!
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March 2024 by Steve Smitka
I came in on Friday at 4:50 with a low tire after traveling from the Detroit area with my school's robotics team. The owner came out to help fill our tire and then found the reason, a sheet metal screw right! He quickly removed and plugged the tire and filled it back up. After he was done I asked him how much and he said he likes keeping people on the road. We threw him some cash for dinner and drinks but you could tell he was 100% genuine with helping. We need more people like the owner of Assured!
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March 2024 by Daniel Alexander
A BIG brother in the house! Remarkable service and expert maintenance!
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February 2024 by James Moore
They did a good job replacing the motor my truck and they know what they are doing.
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November 2023 by Ramonica Hockett
Just FYI don't expect the same exceptional service that John and his son was providing. I don't believe they are working here anymore and may have retired. Now I wasn't aware until now after I drop my vehicle off. Usually John would be upfront about any charges if there is one. So from the new owners or part owners supposedly have signs posted on charges as such. Which half of John's regulars have no clue of the change til you come and pick up your vehicle. UPDATE !!!!!!!!!!!!AS A RESPONSE TO THE OWNER WHOM POSTING AFTER CALLING MY HUSBAND TO PICK UP MY CAR with an attitude. Keep referring to John John know us well he has been repairing our cars for over 15yrs. Now I come to pick up my car this Man the so called owner is very rude he tossed my keys to me and walked out. Asked the desk clerk what his name was she responded the Owner that doesn't have a name. 1st off Owner guy John would have told us from Jump that he would have to do a diagnostic test to find out what is wrong . John has a relationship with his customers that you need to work on as far as business goes you need to work on your attitude me and my husband has referred many customers to John over the years and never to now its been a problem. When I was there u could have addressed this issue but you didn't. For the record niw I will share thus experience with those I referred and will share with my social family. Have a blessed day!!! NOPE IM NOT GONNA DO IT. Change your ways Owner Guy.
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November 2023 by marian sample
I didn’t know that John is now a silent partner until after the fact. I took my car there Wednesday 10/25/23 @7:30 am they didn’t start on it until almost 5pm when i got there. The receptionist told me it would be done by closing 5pm they hadn’t even started it.They wanted me to come back the following day. I insisted that they finish it right away. They billed me for 1.5 hrs when they only took 30 mins. I went up there to talk to manager about the charges he was trying to justify it. He didn’t refund any of my money. That shop is VERY DISHONEST. I will find another shop to go to. John’s reputation and shop WAS known for being honest has turned into to a place where customers are being cheated! Its a shame!!!
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October 2023 by Dan Wright
Great service, Thanks
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September 2023 by Maya Noble
I want to preface that I've had many wonderful experiences here before, but this time, because a specific brake line did not get fixed like I specifically requested I ended up paying $400 for my front brake lines to fail AGAIN within a week and this time it ended up with me crashing into a fire hydrant and totaling my truck.Don't even know what 3rd brake line was fixed. Funny how they said 2 more on top of my two I said I wanted fixed were bad and one of them that I requested to get fixed wasn't even fixed.Like I said I have had several wonderful experiences across multiple vehicles but this time. I don't know what happened. I seriously don't.And yes I fixed my BACK PASSENGER rotors and brake pads like I said I would do the minute I got my truck back. Still had a whole nother leak and had to drop the gas tank to fix that one.
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August 2023 by Abby
They always take care of me here. I refer everyone who needs work. They're honest.
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August 2023 by Fakrul Islam
Very polite person.
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August 2023 by Markeetta Bledsoe
Great with the costumers they’ll get you why you need
