Jackson Hewitt Tax Service has received positive reviews for its friendly and knowledgeable staff. Customers appreciate the helpfulness and efficiency of the tax preparers, who work hard to maximize refunds and assist with previous tax issues. One reviewer highlighted a preparer who was smart, nice, and got them a much larger refund than expected, making them very grateful. Another mentioned a pleasant experience with a caring staff member who provided a special discount for seniors. Despite some scheduling issues, such as appointments being rescheduled or not showing up, the overall service was praised. The staff is described as efficient, capable, and able to handle complex tasks like amending past returns. Customers are satisfied with the results and plan to return next year. While there were minor frustrations with scheduling, the positive interactions, great refunds, and helpful service make Jackson Hewitt a trusted choice for tax preparation.
Our experience was a good one would recommend them to anyone.
January 2025
I came into your Belleville office on Sunday afternoon at 12 pm and found the most pleasant person waiting for me. What I really love was how she took care of me as a senior and the discount she gave to me. It was a surprise and I thank you all so much.
December 2024
My first appointment at this location, nobody showed up. So I received a text that they rescheduled for the next day. The person I worked with was new and a little nervous, but she did great.
