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January 2024 by Margie Gillman
Very patient clerk with us old folks,
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January 2024 by Don Middleton
Quick and great service
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December 2023 by Mikayla Prankienas
Waited for over 2 hours to be told to call tech support. They could have told me that when I first got there. Instead, I asked if it was a tech issue or could be fixed there and they said they could fix it there and it would be a simple fix. There was no sense of urgency. The customers were slow and the workers were slow. Everyone seemed like they were just socializing. Nothing was getting done. There was probably 7 workers helping the same five customers for over 2 hours. When I got there, I was the next in que and there was not many people in the store so I thought the wait wouldn't be too long. About 10 people came into the store and left because of the wait.
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November 2023 by Paula
One star because the associate, Deja, knew her stuff. She was very friendly. The black Friday sale says trade ins on any phone, any condition. Our Galaxy 21 did not qualify as it had a broken screen. As far as I'm concerned that's false advertising.
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November 2023 by Margie Beachy
Waited 30 minutes for store to open only to be told they wouldn’t help me with my account. “We’re a sales store”. I have never had another Verizon store tell me they couldn’t go over my account with me - they had made some changes I did not want. She kept telling me to go online or call. Pushed a phone number at me. TERRIBLE service / will never use this store again. The one on Saginaw provided good helpful customer service.
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November 2023 by Doug
All smoke and mirrors - as soon as there is an actual issue they just give you the customer care number and say to call that number. That is such an obvious diversionary tactic to get people out of the store - and it is quite a demeaning way to treat customers.
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October 2023 by HunterK29
Had an issue with my brand new iPhone 15 Pro Max that the online agents messed up for me. They sat with me from 5:30PM to after close to help me resolve my issue. Good people.
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October 2023 by Harry Cole
Be ready to wait a long time to get help. Most times, they say goto Bay City . Because all they can do is sell phones.
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September 2023 by Kenneth Doan
Darell great guy to work with, Ben to the other verizon store on euclid was ripped of there a few times. This store is great they will take care of you. It's worth the wait if u have to.
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September 2023 by Nunyo Bidness
I went in to help resolve an issue with a "free" tablet my elderly parents had acquired and then promptly forgot about for years. They had been paying for a data plan on the device for multiple years and didn't know why or what the charge was for or how to even use the device. The people at this store helped us get everything sorted out. They assisted with contacting corporate and were able to resolve the situation. I give this store 5 stars because they truly helped and cared about the situation and didn't give up until we got what was needed. A Big thank you to you all. Also worth mentioning, we arrived 2 hrs before closing on a sunday afternoon and were able to get everything handled. The people who helped us were professional and polite as well.
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August 2023 by david cabala
The only thing they are concerned about is selling you a phone, with a long term contract.
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July 2023 by Robin crider
Marc was so helpful w my iPhone which he was amazing ❤️❤️thank you Verizon on wilder your store is Exceptional.
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July 2023 by Ken Forsyth
Clean and they were some want helpful
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July 2023 by Sarah Mackey
Walked in had 7 people working, 3 "checking" people in and the rest waiting on customers ( 2 people on 1 one customer) . waited over an hr and still couldn't get waited on and was told the the 3 managers working cant do "sales", even though she just got done with a customer that was doing the same thing we wanted to do Only one person gave us "updates" on our wait and the manager just ignored us. Was extremely rude when asked how much longer than the hr we have already waited.
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April 2023 by Shelia Little
Jacob and Dave was so patience and absolutely wonderful in showing us how to work our phones and tablet.Oh, and they were fun too!!We feel fortunate to have them with all their knowledge.Thanks guys ?