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August 2024 by Whitney Brooks-Huntoon
Ruben was dedicated to educating me on all the specs for both vehicles I was interested in. He took his time finding me the right vehicle before even discussing numbers and worked hard to get me the deal I needed. I appreciated his quick responses, efficiency, and focus. I will absolutely use him in the future for another purchase.
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August 2024 by Nathan Harburg
I've always been impressed by the friendliness and positive attitude of the staff here! I thank God for this place!
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August 2024 by Steve Burke
I brought in an '09 Beetle to have a few things fixed up before I hand it over to my daughter. I agreed to a $120 diagnostic fee and left it in what I'd hoped were capable, honest hands. Not two hours later they told me they needed to double the agreed upon fee. They wanted $240 just to look at it. I declined the extra charges, so they declined to do the "multi-point inspection" which cost them somewhere in the woods of $3000 in additional parts and labor.
I brought the car in to have the hood latch replaced($334), oil leak repaired($420), and battery drain diagnosed($120) for a grand total of $1037. $1037 - $420 - $334 - $120 = $163. So, they ended up billing me the extra $120 plus some extra just for shizz and grins...
They blamed the battery drain on the battery itself. I informed them that the new battery had been installed less than two months ago. It still had the 1/24 made-on sticker atached.. They refused to troubleshoot further until the battery was replaced. So I hauled my tools, and my physically disabled self to their lot and pulled the two month old battery out, ran it to O-Reilly's, swapped it for a battery that was made in 3/24, and installed it back in the car. The best part of swapping the battery is getting to remove and replace the intake, as well. Extra points for leaving it in the sun on an asphalt lot...
Turns out it might have been the radio, I won't know for sure until later this week when the new one is delivered. I drove the car for the first time since bringing it home this morning and found fresh oil on my garage floor... The hood latch works as it should, so far.
I wasted time and money letting them work on this vehicle and I absolutely should have cut my losses when they called to double the agreed upon inspection, before I let them work on it. I did find out while calling around that Suski in Birch Run was more than happy to work on Volkswagens, and for a bit less, so that's where it'll be going from now on.
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March 2024 by Deanna Beebe
Service was great! Ruben was amazing & very patient with me.
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February 2024 by James Canders
I had the pleasure of working with Alonzo at Thelen, and I couldn't be happier with the experience. Not only did he help me secure a great deal on my Subaru trade-in, but he also guided me through the process of purchasing a new Volkswagen. Alonzo's expertise and attention to detail were evident as he provided comprehensive information on every car model I was interested in. I'm thoroughly impressed with his professionalism and dedication, and I look forward to buying from Alonzo and Thelen again in the near future.
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February 2024 by Christine Kloka
Jason in the Parts Dept. is a true gem! He installed my new wiperblades in the sub-zero temps, and even cleaned the snow off my windshield! A+ job Jason, thanks so much!
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February 2024 by Sydney Hutchison
Alonzo was extremely kind and helpful! This was my first time leasing a new car and I was starting the process while out of the county. Alonzo was extremely responsive and understanding and he did everything in his power to make my experience as stress-free and seamless as possible. Would highly recommend!
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February 2024 by Odalys Sims
Our experience with Ruben Arntz at Thelen was amazing. He answered all questions and concerns patiently and kindly. He worked with us even having a tight budget. He always kept us updated with the details and found us the perfect deal and vehicle for our family. I will be returning in a few years for an upgrade! Excellent service!
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February 2024 by Ray Lore
Is always a pleasure
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January 2024 by josh amirion
Had a great experience buying my first car from a dealership. Lisa took good care of me answer all my questions and concerns and over all going way beyond what I expected from the experience.
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November 2023 by Diane Stroud
Just purchased a vehicle from Alonzo at Thelen. He was an excellent sales consultant. Even before he even knew we were interested in the car I purchased, he spent a great deal of time with us explaining the features of several cars to help make our decision. Would highly recommend him!!
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November 2023 by amy stark
Ruben was great to work with while car buying. I test drove cars earlier this year and he stayed in touch with us (without being pushy) We came back and test drove more cars recently and I am excited to say we found a match. Ruben was knowledgable and helpful but also very considerate to give us time to talk privately. Very prompt in communication and answering questions. Very easy to work with.
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November 2023 by Caleb Schuchardt
Ruben Arntz was polite and helpful when I was looking for a car. He helped me find a car I like for a price I can afford. He made the process simple, easy, and kept me informed throughout the process
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October 2023 by Alizabeth Gray
First time buying a vehicle from this dealership and Ruben was very helpful, he made sure my experience was nothing but great from beginning to end! I absolutely recommend this dealership and Ruben to help anyone find their dream car, thank you so much!
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October 2023 by Lerrin Bergstein
Made a 9am appointment weeks ahead of time. Arrived early. Didn’t get a call until 6pm to tell me what was wrong with my car (keep in mind they close at 8 so it’s not like they would have actually had time to fix my car, plus they didn’t even have the parts). Then tried to charge me an arm and a leg to fix everything.Decided to pickup my car and take it somewhere else for a quote.Went to start the car this morning and it wouldn’t start! Had to get a jump. Plus the automatic windows don’t work. Now I’m scrambling to find someone with availability to get my car running again..My car is worse off now than it was when I took it into Thelen. And I’m down almost $300 on diagnostics.I will never return.