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July 2024 by Al Bundy
Never have rx ready on time. Most expensive place in town. UPDATE: as of July 2, this store is now CLOSED! Your rx's were sent to Walgreens on Euclid. Forget trying to call them, I tried several times, was on hold forever and then they hung up!
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June 2024 by D2387
This pharmacy has no idea what they're doing. Every single time it takes at least 10 minutes for them to figure out what the next person in line needs. Guarantee I'm not the only one who misses Layerer's!
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May 2024 by Patrick Mcnammee
This is the worst location, I will never use Rite Aid again. Ever since they filed bankruptcy, they have consistently tried to rip off most of my family members. Example: charging only one insurance when dual insurance is in their system, of course only billing the insurance with the higher Co pay. I was informed in confidence by two former Rite Aid pharmacist employees that they will do things of this nature for a higher margin, if a prescription isn't going to make them profit they will lie and tell you it is a supplier issue and not fill, and recommend you find an alternative pharmacy that may be able to obtain it faster. I recommend anyone to go to their competition in Hampton township, it is like a breath of fresh air, no more dealing with pharmacy techs and pharmacists throwing temper tantrums because they don't want to do their job correctly, no more lies, and trying to rip people off. Because of all the stress and heartache they have given me I will laugh myself into tears when they finally go under.
((To the owner in response... I have already contacted customer service while all the issues were taking place, customer service would not escalate, and basically told me there is nothing they can do about the service I was receiving at this location, they said they were sorry to hear of the issues, I asked multiple times to discuss with the regional director but they would not put me in touch, so hopefully you continue with your wonderful service, I give you less than 3 years before total business closure))
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April 2024 by lori wegner
Customer service is OK for anything other than pharmacy every time I come to rite aid pharmacy for something concerning the pharmacy it's something. Pharmacy sucks prices aren't up to date or they are out of medication or it just takes forever to fill. Hate the pharmacy but love the store
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April 2024 by Scotty wood
As a new customer, Miss Stephanie D. Really helped me out with my prescriptions , Helpful , Fast and Friendly- As most of the workers are too- Its hard to find great customer service.
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January 2024 by James Pedersen jr
Place is a pill mill i spear. Out of five months going there I've had a bad experience every time. Every single time.They said they called in my refill they never did Days later I would call my doctor and have to do it myself. And may never got the request. That's a normal thing there. I'm used to that, but.But three months ago they did not put my prescription in my bag. Did not stay bullet shot and the lady was nice enough to put a dog tree in the bag but forgot my prescription. After a day of driving around looking like a junkie asking stores if someone turned a prescription bottle. And that possibly fell out of my car. I decided to go to rite aid in the morning and explain what happened and see if I could get some sympathy and a refill. Instead, they had my bottle on their table. They had no problem. Giving it to me but if I would've never went in. I would've been without my prescription. Last month I went to get my refill and they gave me a partial which was no problem. But when I went back to get the rest. They told me I already got it. I assured them I didn't. They said they gave me 2 partials that day which makes no. There was only one I Triple check to because of the past issue. I called told them to look at their cameras and if I was wrong to turn me into my doctor for trying to get more pills. They didn't want to look at their camera or do any of that. They just offered me.A bottle with a small co pay. Today is the last straw I've been without my meds for 3 days now. Because they told me numerous times that they called it in. Funny thing I switch to the one on wilder and no prob at all. Waiting on them to get filled now. Mind you these are not pain killers or anything that can be abused. They need to be investigated.
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January 2024 by Tracey Jacobs
I absolutely HATE this pharmacy! Nobody knows what they’re doing and they can never find anything. I get notifications that my meds are ready so I go to pick them up and they maybe have 1 of the several I need. They tell me to come back tomorrow, so I do, just to be told they’re on order and they will have it the next day. One of them being insulin. So I go back TWO days later and they still don’t have it. They don’t care at all about their patients. I have trouble with them every time I go there. I was a patient at southside for years and never once had any issues!! Such a shame they were forced to close to a business like this
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January 2024 by Faith Alston
My boyfriend keeps getting pulled up from a dude sun who owns a hotel bc they are saying we didn't pay him so his son works here and has pulled my boyfriend up and this is not the first time
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December 2023 by Tamie Wiltse Balderrama
I think they're expensive but there are some things I get there because it's an easy in and out of the store.
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November 2023 by Joseph Carnes
Hello, uh, so this is Joey KELLY and MONTU. We're very, very nice to me they are high class people I want them to be paid more and honestly the nicest people in customer service like they helped me out I was stranded they let me use the phone ong THE BEST DAMN PHARMACY EVER BEEN TO more people got to come here I love this pharmacy
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October 2023 by Missy Grischke
Take your prescriptions somewhere else! Ever since they took on Southside and Layer's pharmacy then NEVER have my scripts. I'm told to come back in a few days then when I come back I'm told they still don't have it. If you take over 2 pharmacies make sure you can handle it! Very disappointed! Will never go back!
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September 2023 by troy tippett
i love rite aid better then my on pharmacy its important to have my daughtr meds and they refill the really quick thank you rite aid
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September 2023 by Sandy Rozewski
Your store is always clean and you are well staffed ,and want to know if you are closing your doors?
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September 2023 by Adri P.
Apparently they cannot refill a med I need to ACTUALLY survive because my doctor moved, even though I called a different doctor to refill it and they sent it through.Policy over people is the motto here, and them “not being able” to refill my meds has put me in the HOSPITAL. I wish I could give 0 stars. That girl with the blue hair is awesome though, she will run to the ends of the earth to get my meds.
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September 2023 by Adrianna Essex
Apparently they cannot refill a med I need to ACTUALLY survive because my doctor moved, even though I called a different doctor to refill it and they sent it through.Policy over people is the motto here, and them “not being able” to refill my meds has put me in the HOSPITAL. I wish I could give 0 stars. That girl with the blue hair is awesome though, she will run to the ends of the earth to get my meds.
