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March 2024 by Crystal Sloan
came to this location twice, first time we adopted a cat we came back about 1 month later to see if the cats brother (left foot Charlie) was there, we asked if our kids and I could look at the cats and we’re greeted with an attitude about seeing the cats in the adoption room.They seemed both annoyed and made little comments as if we’re disrupting the cats (“it’s okay it will be over soon”) one of my kids told me after we left the room along with eye rolls) this is not the first time we gotten an attitude about seeing/adopted a cat from this location- don’t bother seeing the cats with your kids they will act like you took away time from there lunch break. I also don’t appreciate the worker rolling her eyes at my 5 year old that was helping us decide. Not going back, will adopt elsewhere. I encourage anyone who’s had an attitude about looking at the animals there to put in a complaint cause this behavior is ongoing and really brings down the mood.
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March 2024 by Anthony Page
Great store, but please don't order any more of the Top Fin Automatic Fish Feeder brand because they are a very poorly designed product that does not even work. If I went away without testing it, my fish would be dead. There is 1 button, and 1 switch with 2 settings. There is no way to test it unless you wait the 12 hours, and it still doesn't work. No way to test it, no timer to set.You have to wait 12 hours. So full of rage that I am telling eveyone to never buy one of these. Please don't sell them at your store anymore.
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March 2024 by Mal T
Make sure to check if what you’re buying is used. I spent $100 on a fountain to get home and realize it has definitely been used and returned by someone. Maybe if I didn’t live an hour away I wouldn’t mind, but if you want to be safe make sure to check! This is unacceptable for something that costs $100!! White hairs at the top, visible dried water spots, and the instruction manual crumpled at the bottom. I don’t think the manufacturer would send out a $100 product like this, so my guess is it has been used.
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January 2024 by Seth Drzewicki
Their prices on cat wet food, dry cat treats and cat litter is always $1.75 to $2.50 more, each, then places like Meijers, Walmart, etc. If their prices keep going up, I won't be able to shop more there anymore
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December 2023 by John Tebedo
Picked up an order that was placed earlier. They had it ready and waiting on us. Quick friendly service.
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October 2023 by Cira Griffiths
We regularly take our puggle for a furminator bath and nail trim to the Bay City Petsmart and are always happy with the results. Today we were extremely pleased with how well Kota groomed our 17 yr old fur baby. We will be asking for him in the future.
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August 2023 by Myke Delgado
They have a tremendous selection of inventory to fulfill most if not all your pet needs. Also, they have an acute selection of small pets and reptiles. Didn't get the 5 star because you can find some things cheaper elsewhere, although they do price match.
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August 2023 by Michael Walther
Thank you to Hanah...if I got it wrong I'm sorry..and Brook as well for the help..George can be scary and does not do stangers...I'm gratefull for your kindness toward him..slowly getting his trust back...he had been stolen and gone 3 monrhs..He looks...feels...and walks like he is the man..Yall rock.
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August 2023 by Heather “Heather” Holecek
Great customer service. Employee was very helpful and showed me my options . Ended up buying 2 items instead of 1 got new dog dishes and a toy.
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August 2023 by Lindsey O
Brought my border Collie pup in for his first nail trim and grind. The 2 staff in the grooming area that I Interacted with were both very friendly. They seemed to enjoy their jobs and were very patient and gentle with my pup. I would definitely return and pay for the service again.
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August 2023 by Jessi Blake
It was good and all, I was looking at playing with the cats for future adoption though they wouldn't allow me. I do understand how it is tho!
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August 2023 by Jacob Sage
I went in to look at some animals and never have I seen negligence like this in a pet smart, I get these are feeders but this is no way to keep your fish let alone the cleanliness of your tanks.
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June 2023 by Andrew Hamilton
Great store, clean, well organized, friendly staff. They have a great selection of harnesses which took me and my dog probably an hour or so to try on different sizes and take test walks through the store until we found the right fit
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June 2023 by John Lennon
Great environment, friendly people, and all pet accessories your pet should have.
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June 2023 by TRICIA DEANER
Love this store. Always so friendly and helpful.