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April 2024 by Tricia Tilley
Johnny was our tow driver and was fantastic! He was so polite and careful. I had just had a scary experience with my brakes going out and he went above and beyond to help. Thank you !
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January 2024 by Bryan Simpson
My experience was great with Kreager. John was out driver and from call to loaded on the flatbed we only waited 45 minutes on new years eve at that. We broke down outside of their normal operating range but they still hooked us up. A big Thank You os deserved for the dispatch lady and John for their excellent service
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December 2023 by Lisa Przybyla
We had a very positive experience. The gentlemen who answered our call (can't remember his name) was professional and helpful. Dylan came out to provide the tow and was very respectful, courteous and responded quickly to our need for assistance. He did a great job. We definitely recommend. Thank you Dylan and crew!
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August 2023 by Abdulilah Alhaj
the person who answered my call were helpful but left me on hold for more then 25 minutes I had to hangup the phonethey did send me a towing truck but the driver looks like didn't have enough experiencecompared with other drivers that did same service
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August 2023 by Jenna Cook
We got a nice tow truck driver but his boss made him drop us off and leave us stranded.
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June 2023 by Mike Knowles
Stranded on the side of the Highway on a Sunday we reached Kreager Towing right away. Rob was out to us in 15 minutes. Rob helped us change our camper tire and got us back on the road in no time. A very nice man with a great helpful attitude.Service: Tire change
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May 2023 by Catherine Huddy
The axle broke on the front driver's side of my vehicle about 2 blocks from my mechanic. The tow driver arrived quickly, and was very pleasant, but it soon became apparent that he was very inexperienced. He got my car onto the flat bed pretty easily but it was getting it back off at my mechanic's that proved to be a problem. The friction from the broken wheel caused the car to swing partially off the side of the bed, just missing a parked car. The driver then "bounced" my car down the flatbed and onto the pavement, scraping along the underside with the edge of the bed. My mechanic and his crew watched in disbelief. The driver apologized profusely but whatever chance I had in repairing my car was now gone. My mechanic wondered why the driver didn't use a tire skate to get the car off more easily. He said this was standard practice. We called the company to make sure they knew this had happened and to suggest better training for the driver but were treated with distain. They even denied that the driver worked for them, even though we have his name on the receipt and in one of the our photos.Service: Car towing
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March 2023 by Randy K.
My son was in a car accident on Jenny and Kessel in Bay City, during a snow storm Police called Kreager to tow his vehicle. Don't let the police call a tow service as soon as they do its considered a 911 call and they double the bill.I told them I wanted the vehicle towed to labadie a couple miles from accident they said they can't just drop it off at a lot. It has to go to there Yard. They charged him $50 a day for storage. Labadie told me after they lied to my face it wasn't so. Don't use this toe business, use Bob's towing they are more repable and don't lie.
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March 2023 by Chris Emeott
Don't ever deal with this company unless you want your equipment damaged to be accused of lying and then hung up on. The absolute worst customer service. Left my mother who is a senior citizen stranded twice after she called for road service through AAA then said she was a liar and that they had called. I would never use this company if I could give it zero Stars I would I think what they did was criminal please don't patronize this business everService: Car towing
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March 2023 by johnny martinez
I've called to make an appointment on February 7th 2023 to meet me in Flint at 11 a.m. to pick up a car sad to say it is 11:28 on February 9th and their tow truck hasn't even left Bay City yet when they have an 11:00 appointment to be in Flint I am here now with my car with no tow truck never use this companyService: Car towing
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January 2023 by Ken Skater
Good service, friendly and helpful staff.
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November 2022 by Chester H.
We called AAA and they contacted Kreager towing to tow our car we were stuck at the rest station on I 75 in Bay City I need to be towed 96 miles. We looked up AAA to see when they were coming and it was incomplete so I decided to call the tow company. They said they will not tow a car that far then why are they AAA. AAA should cancel there contract and find a new tow Company to do their service. They are not just to blame either AAA is just as bad they disgust me I would not recommend getting AAA towing service. I did towing service for nine years and never turn down the customer for AAA. Shame on both companies for leaving me and my family stuck thank God for friends.
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October 2022 by Maxwell Miller
Brent was the most respectful and kind man I have met. Best employee by far! Great service, he was there in less that 45 min too!Service: Car towing
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October 2022 by Vickey cook
Driver was here 1 and ahalf hours, somehow broke the key, told me it was the starter , then towed it toDiscount Muffler and breaks, where the owner charged it at no cost , i will contact AAA , I never want that driver from Kreagers ever again .I dont think its Kreagers it self thatguy did not know what he was doing .Oh yeah, offered to buy my car 3 times to get it. Off my hands, The car is running great, he must of thought because i am an older single woman i am stupid, i double locked my doors that night
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October 2022 by Rob Power
Fast and reliable. I e we I’ll use this towing service again if I have trouble
