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September 2024 by Jeff Woodington
Took my fifth wheel in for repairs. They did an awesome job. Prices were fair and work was completed promptly. Highly recommend them.
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September 2024 by Scott Danielak
Great service. Very knowledgeable and friendly. Would certainly recommend.
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September 2024 by Amy Jelks
Worst experience ever. Will never buy from them.
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September 2024 by JUSTIN J REVNELL
Bought a new 5th wheel from them about three years ago. The purchasing process was smooth, friendly, and competitively priced.
We also bought an extended warranty based on our salesmans advice.
I have waited this long to write this review because we had the extended warranty and had to continue to get our camper serviced there. We just sold the 5th wheel and will no longer have to deal with them.
At the time, we went to multiple dealers and settled on the 5th wheel at international rv. Our salesman sold us on buying from them stating their service is the best, and warned us to stay away from the other dealers as their service is atrocious.
That's where the good stops, fast forward a week or two, and we are already starting to have issues with the camper, one of the slides not working, and the awning also having issues.
Call into service and are told we can get in you in a month or two! Now remember, we have a 5th wheel that is less than a couple weeks old and can't get service for a month or two. That's pretty much all camping season.
After much complaining and talking to supervisors, they agree to get us in quicker, I haul the 5th wheel three hours to them and wait for it to be completed. I get a call from them, and they indicate it's all fixed. Pick up the camper and head three hours back home.
Very next time we try the slide out doesn't work.
Call back in the same run around, finally get camper back in, pick it up, and the slide out still doesn't work.
Get it back in, get it back, slide still doesn't work.
The third time we had it there I had damaged the tv antenna and asked for them to order the part for me so I could replace it.
Have someone else pick it up pay for the antenna and when he gets home it's the wrong antenna and the slide still doesn't work.
I call in and complain about the slide still not working and bring up what my salesman said about the service, and the service managers response was "we are not as bad as some of the rv dealers"
Then I ask about the wrong tv antenna, and they said they don't have time to get on the roof and ensure they ordered the correct part so they just guessed.
At this point we had found a workaround on the slide that would make it work, and just gave up.
While dealing with the slide issue , I found an error code on the control module and had told International RV that it indicates a short between the controller and the slide motor.
When it was time to sell the camper I decided to fix the slide out, replaced the wiring harness between the motor and the controller, and the slide worked flawlessly. It was also very obvious they had not changed the harness like the controller indicated, as the wires had not been changed from the factory by the way they were ran.
My best suggestion would ne to stay far far away from International RV.
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September 2024 by Andrew Zummer
Anyone needing maintenance or repairs on any RV make model or size needs see Chris at International RV World. He will take care of you and is the best in the business, will always take my fifth wheel there if I need anything in the future !
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August 2024 by Trevan Herek
I stopped in on a Saturday, needed a part for my 5th wheel. Dennis in the parts department helped me out big time. He knew exactly what I needed and helped me find it. The part was in stock and price was fair. Thank you!
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July 2024 by sheryl gomez
We bought our used motorhome through International RV Bay City. Had nothing but a great experience with them. They service what they sell. Check this place out if you are looking for a new trailer. You will be happy.
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July 2024 by Clinton Atwater
Eddie and Roy were nothing short of amazing. I had a hitch and wiring harness installed in Virginia before coming to Michigan to go camping with my dad. We we loaded and ready to leave when I realized we had a wiring problem. He had bought the trailer at International RV World and spoke highly of the team. I called and was told to come on over and they would squeeze me in. Eddie and Roy to the rescue. They quickly identified the problem and got us ready to go. Finding a business that really understands the value of true customer service was a pleasant surprise. When we are ready to buy a travel trailer, we will likely drive the 700+ miles to purchase from them. What an impact they made. Thanks for helping us out of jam.
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July 2024 by Naomi
Great service, able to negotiate the price and the staff were very pleasant. Would recommend. Bonus points for the little dog ?
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July 2024 by Deborah Barrett
Excellent. Very helpfu. The employees have a honest friendly attitude. They are knowlegeable and reasonable pricing.
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July 2024 by Nick Friske
This place does excellent service work! Had a major issue with my slide out (bracket, seal) and they got it in better shape than when we bought our trailer. I also needed some help with my Equalizer hitch, and not only did they take care of me, the tech exceeded my expectations and made some adjustments I should have gotten done years ago. I recommend International RV highly!
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July 2024 by Adam P.
They always have the parts I need in a pinch and have great service!
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June 2024 by Robert Hayward
Great service and very accommodating for short notice service. Kudos to Chris the service manager!!!
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May 2024 by Lori Curtis
Had my parts. and friendly staff
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May 2024 by Tami Martinez
I can't say enough about Dennis in the parts department. He went above and beyond to help me find a seal for my slideout.
When other dealers wouldn't return my calls or put in the extra time to find the parts I needed. He was calling the manufacturer to figure it out.
Being new to camping, he gave me some great advice and helped me get the products I needed to maintain and fix my used camper.
Top notch all the way.
Thank you Dennis!!
