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August 2024 by Michele Gunn
I’ve been taking my new and used vehicles to Bay Auto Care for over 20 years. The Sessinks and their crew operate with the utmost integrity, honesty and skill. They provide a cost estimate and a description of work needing done before they ever start. With more serious repairs, they drive it themselves to make sure it handles properly before letting me get back in it. I won’t even consider taking my vehicle to anyone else.
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May 2024 by Lynne Krancich
What a great team. You get a sense of well being when you walk in the door. Honest and efficient. I would highly recommended.
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May 2024 by ChrisandLisa Elliott
I’ve been a customer of theirs for 20 years and never had any problems, issues or concerns. They also are very prompt with regard to turnaround time. I recommend Bay AUTO CARE to everyone.
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April 2024 by DDD
I had a great experience here. All of the staff I spoke to were polite and professional. The repair cost was reasonable, and my vehicle was ready to pick up on the day they told me it would be. I would definitely go here again.
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April 2024 by Peter Tenny
Great service, very professional up front and honest. They know their business and you can count on the job being done right. Bay Auto Care is a great asset to the community.
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January 2024 by Michael Wisniewski
I always know I am going to get great service and customer care from Bay Auto Care. I have never been disappointed when I have had work done on my car. I highly recommend!
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October 2023 by Guadalupe Gonzalez III
JANET!JANET!JANET!Now normally I wouldn't do this for a body shop full of hard working men! But if I could just leave the five star review for the above and beyond service at the front desk this is the place you wanna go-to! There's nothing like walking into a shop or tire place or garage and the guys give you blank faces and make you feel like an idiot like you have all the answers so this is a very much winning auto shop for me!Friendly service at in the office by Janet and fast work by the boys in the back!
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August 2023 by Rebecca Smith
My 2000 Chevy Tahoe broke down near Bay City in 2015 and I was just going over some old service records and I remembered how well you me in a time of crisis. My truck's engine needed some major work and I was stranded alone at 23 years old. I will always be grateful. I'm so glad to see y'all are still in business. Thanks again
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May 2023 by Tom Krueger
Bay City is so lucky to have an auto service like this in our town. It is a true Mom & Pop shop and their business is as personable as you will ever find.My issue is was probably unlike any they have ever had, and I came to them mainly for their advice on how I might resolve my predicament. They assessed the situation and immediately went to work. Like skilled surgeons, having the right tools, expertise and know-how, they resolved my problem -- with perseverance and a can-do attitude.I'm grateful to the Bay Auto Care team as my issue if unresolved, would have lead to a very expensive repair.I have used Bay Auto Care in the past and they have always been honest in their dealings and with work performed in a reasonable timeframe. I would highly recommend their service for any of your auto service needs.
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May 2023 by Carol Prieur
Outstanding service as always. Kevin and staff are so honest. Thank you for great service.Service: Brakes
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February 2023 by Cathy K.
I took my car in it was running terrible bad gas millage no break lights and they took care of it...was great on cost plus they did a few other things when called...they gave me a print out of what else needs fixing in order of what needs to be done first...they didn't over charge and they gave me a ride home and when my car was ready they picked me up...great owners and employees thank you for not taking advantage...I will definitely keep going there for all my cars needs...again thank you..And you will not be sorry with Bay Auto...
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January 2023 by Matthew Zarazua
I've continued doing business with Kevin and Janet for years. They take care of their customers above and beyond, always. They diagnose and discuss repairs with you, communicate with what works best for you (call, text, etc), and have even offered loaner cars for no extra cost! They offer great service at a decent price and always make sure they deliver value that is best. I highly recommend this business, 12/10!Services: Auto engine diagnostic
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July 2022 by Deric Cadora
Friendly and fast service, and they pay attention to detail. Got my auto back on time, and they even tightened up my parking brake for me.
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March 2022 by Barbara Shooter
Found this company on Facebook and use them because of the reviews. Service was amazing. They were fast and honest about the services they provided me! They walked me through everything and charged me a fair price. I would recommend this family owed business to anyone!Services: Auto engine diagnostic
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March 2022 by B
The kindness and help I received from Bay Auto, was a welcomed feeling, since I was only able to leave my truck in their parking lot on a Sunday with only a note. I live over 200 miles South, and was short on options.To my surprise, I was contacted the next morning. Unfortunately, they could not fix my truck. BUT, they kindly had it towed to Bay Transmissions, and contacted the owner to explain my situation.When asked if I owed them anything, I was told; not to worry about a thing.To be treated with such respect with only a note and a mess of a truck left in their lot, is not something we experience much these days!
