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January 2024 by Scott Montgomery
Excellent service with great product selection
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July 2023 by Mark Tefft
SUPERB customer service! I came in with an old snowblower knowing nothing about it and I was given individual attention and help finding the needed parts.
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July 2023 by Mark T
SUPERB customer service! I came in with an old snowblower knowing nothing about it and I was given individual attention and help finding the needed parts.
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July 2023 by Samson Ann
Excellent customer service. Employee I asked for help wasn't sure what part I needed to get, but he got his boss. The boss was more than helpful and helped me get apart a corroded shower handle I had and helped me find a replacement handle and made sure it fit my stem. I appreciated the help.
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May 2023 by onenessbaycity
The service you receive in the store is second to none. You are treated like yo are the only customer of the day in the store. I purchased a lawn mower and the sales associate not only went over the specifications, put gas and oil in it, but put it in my car for me.
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May 2023 by Cain Johnston
I deliver to this store as well as shop and I get the same high level of respect from both sides of the business which is not always the case with other stores. Genuinely good people and it's appreciated ?
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October 2022 by Viper Mining
Dont buy a simplicity. I bought a 6k 52 inch brood more and a bagger. The bagger is all plastic and it just plugs up. I asked this business if they sell a helper blower for the bagger and the worker said not really they don't work that much. Well the 40 year old simplicity had a blower and never plugged up. But this 550 dollar junk of junk bay City sold me is a jokeSave your 5k and buy a 40 years old simplicity and have the motor rebuiltThis new stuff is light trash.
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August 2022 by Gary Pozenel
Great Guys alway helpful and very knowledgeable about their products....
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July 2022 by Donna S
They had exactly the power cord I was looking for to fit my 20 yr old coffee maker. I was approached within 30 seconds by a clerk who asked if I wanted help. He knew what I was looking for, where to find it in the store, and took me directly there.I will definitely be shopping here again!
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June 2022 by Marilyn Milne
Called this Ace Hardware to ask about changing out the float device from my toilet tank to possibly a newer device to try and save water, so was connected to someone named Ramerio. He talked to me like I was stupid, was very rude and tried to talk over me every time I told him about my toilet in the bathroom. When he didn't give me the information I needed, I ended up hanging up on him. After hanging up, I realized that this employee was very rude to me as a customer. So I decided to call back and talk to the manager to tell him how I was treated. When they connected me to the manager, he said "hello, this is Ramerio." So I said thank you and hung up. Wouldn't recommend going to this place if they talk to you like this when you call.
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May 2022 by Tim Bartreau
Great service. Great selection. Great parts department. Best service department in the area. 10 star
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May 2022 by Alan Beadle
Love our bay city unclaimed freight hardware store.
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April 2022 by ROBERT WHEELER
Wanted a certain product and emplyee! Suggested that i go up to the counter and inquire at the desk when i was already in that department!!! Needed two products!!! Needless to say ? Why should the customer chase down another employee? More sales for Amazon? Not going out of my way for lack of service? Also when i called to talk to the manager he never even identified himself as the manager? Yup 2 strikes? Avoid the midland street ace is not the place!!!!
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March 2022 by me myself
Always have good service and prices. Service center for small engines and parts are very helpful. We'll be back.
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November 2021 by Larry Rakowski
They always fix my lawn , blower, weed eater, mowers, fast and correct!! A in a quick fashion. Thank you!!! Larry
