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July 2024 by Rene'e Davila
If you are a lady completely skip this place!
First visit they overcharged us by $66. More than quoted Total cost $805.32 They fixed the serpentine belt and brakes. To repair the belt it was $200 more than the dealer.
The second visit there, car sat for 2 weeks before they even touched the vehicle. They insist you pay for an each diagnostic which is $120. I paid to have it towed there, reinstate insurance. Took out of storage. Plus car payment. Paid $443.92 for the power steering hose line. Had them put Billstein shocks $566.36 on rear, for our vehicle to sway to the left. Emptied things out of vehicle. For a total $1327.43 During this vehicle our lug nuts were removed they replaced them with rusted lug nuts.
Bob stated there was a funeral, Tyler mom Michelle said oh when a cop car comes in they take president. In July after having brakes placed on, the brakes squealed, they said it takes time for the adjustment period. A family mechanic said you need to take it back. Took it in they quoted 6/4 charged us to look at their work. & sprayed oil it, wanted $120 but my husband went in they charged him only $60. The vehicle only had 3,799 Miles on it.
Took vehicle to an honest reputable mechanic Kincaid’s they said they can warranty out their work I would just need to pay the labor.
Once I took the Van in a 3 rd time for repair our brakes squealed Metal on metal. Scheduled appt for Monday came & went. Tuesday Morning I called and asked what time it will be ready. Later today Melissa stated. I asked her what time. She hung up on me. I gave her 30 minutes I called back again. She said I have to order the parts. I was extremely upset. She said we need you to sign the form. I told her that was signed last night I told her it would’ve been nice if she stated the yesterday at 8am when I dropped off vehicle. I said you should’ve told me you never ordered the parts then it switched to they needed to deal with Chris from Auto Zone the warranty department they were waiting for parts. I told them. I will call AZ. They flipped out once I told them I want to know what the hold up is and I would be calling them. Michele said “we don’t have to do anything, we are doing you a favor! She said who drives there car only 3799 miles in a year. Your vehicle sat for 9 months. Correction if you want to debate the time our van was in storage was from Thanksgiving up to April once I had vehicle towed to your place. We live 2.9 miles from employer. Don’t promise a vehicle and not deliver! Brakes are only 1.5 job At this point I ran up there picked up my vehicle 5 minutes later they said they had the part. I sat in another lot. Watched them take the van in. Meanwhile a Jeep pulls into the garage right off the street.
Moral of the story. If it’s the owners buddy that’s what’s important to them.
The supposed warrantied out parts sound the exact same as when I dropped the van off. They still grind. Michelle said there’s nothing we can do. After paying them another $180 later. Bob is the best thing about this shop. Mother loves to scream and say ma’am. They can’t fix a simple brakes. Skip this place go to Kincaids or 20th Street Dan & Mel.
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March 2023 by Michael Watson
I needed an engine replaced. They got it done the day after it was delivered. Excellent service. I will continue to use and recommend Wills Auto service.
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February 2023 by Josh Barnett
Great people here. I'm writing this before I've even had my car looked at because of how helpful they were. My car died on the interstate and I managed to coast a mile from their shop get a tow in under an hour and had my car in their lot and next in line. Very polite and very understanding anyone should take their car here.Services: Auto engine diagnostic
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December 2022 by Some Guy
Definitely honest folks here I've decided to take my car there for a simple transmission flush and change and after they had pulled my car in they had informed me that they could not do the maintenance due to my car having a cvt transmission that requires the stupid dealership to change but they did add fluid in at a very reasonable price and even saved what they had took out as a sample and had absolutely no problem showing me how bad it truly was ( I've had multiple other shops tell me many different things that just weren't true) with that being said I'm more than happy to keep taking my vehicles there and recommending them!Services: General repairs & maintenance
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June 2022 by Colette Axe
I would recommend Wills Auto Service to anyone, including my own family; looking to get their vehicle back on the road quickly and for a decent price! Great communications, very kind and understanding, and honest!!! I'll definitely be taking all my vehicles here for future repairs!
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May 2022 by Colette A.
Fast, friendly, and honest service! After years of dealing with different mechanics I've never found one like Wills! Fair prices and they stay in communication throughout the process. All my vehicles that need service in the future will be going to Wills Auto Service!!!
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March 2022 by Kelese Adams
Rude costumer service sad part it is the disrespect was over the phone. Simply called as a woman knowing very little about cars to compare price and he laughed at me and said no very rude!!!
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February 2022 by Kelese A
Called simply to see if they could beat prices, and the guy that answer rudely said no and laughed at me on the phone. I find that to be very disrespectful and it discouraging to ask simple questions with feeling like your gonna be made fun of!!!!
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August 2019 by Kevin Chapman
I've been broken down for a lot of reasons, in a lot of states, in a lot of cars. Will's auto is one of the few places I've found that will give an accurate diagnoses of what it will take to get a car road-worthy again without trying to con you for unneeded replacements. Stand up bunch.
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May 2015 by Kevin Ripley
Needed custom work done and instead of turning me away they went the extra mile to ensure my truck was ready for the road.
