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March 2023 by Jeremy H.
I can tell by the just barely over a 1-star rating that this store doesn't care about their customers or reputation, but I'll leave my recent experience here, and you'll see why I'm so upset. I just stopped by on Saturday night around 10:40-10:45pm, and the guard with an attitude said that they are closing in less then 10 minutes at 11(I guess he does not possess the standard education to properly tell time).I am used to the store being 24hours but oh well, post Covid changes. So I walk through the store at a brisk pace and I get to the register at around 10:59pm with my items. But there is a reasonably long line, and they did not have the food produce that I came here for so I just went down the isle to the pizzas which is among the closest food there and try to pick one out while there is a long line. The moment I got there that same security guard came to me and said "go stand in line" in a treating way! Mind you this is literally only about 11:02 and again I can't make the lines go any faster by standing there. I told him that I was just picking one before checking out, and he basically told me he didn't care and that they are closed and to go in line. And I asked him, "you mean to tell me I can't add this one item while I am here? Are you telling me I can't shop here?" Then he, again with a attitude, said that I "could" but to hurry and get in line... last I checked this wasn't a prison and I would have been back in line already had he not stopped me to intimidate me. And when I got back the person I was behind from before did not even start ringing his order in... What a rude experience
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June 2022 by G S.
They never answer their phones and terrible service. I tried calling to see if they had an item in stock and I was waiting for 15 minutes, with the phone just ringing....
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September 2021 by Brenda S.
Literally the only store I've been to that doesn't accept cash at the self scan checkout. It's happening way too frequently for me to ever visit this location again. If you happen to want to use cash you have to go to one of the two cashiers working in the store. Completely ridiculous.
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September 2021 by Dennis Wilson
Kinda long wait. But she was really nice when she got to me.
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September 2021 by Julianne d.
Lots of variety but staff sucks, sorry. After getting lost many times I seeked out 3 staff to find something I already knew was there because I had someone else get me some a few days before. The first staff said no I actually can't help you, I'm in the middle of something. The second said no because she didn't know how to look that product up. Finally I found a staff willing to go outta his way to find a product for me, wished I got his name. Guess 2 outta 3 ain't bad! Thanks unknown guy for helping a person completely unfamiliar with the store to find a product. I wouldn't recommend this Walmart it's too big and when you can't find something it's a gamble if you actually will find a staff knowledgeable or even willing to help you.
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August 2021 by Chas H.
HORRIBLE! Do not trust on-line order and/or curb-side service as they are unreliable and they may not have the item and are absolutely tone deaf when it comes to customer service. I had the misfortune to deal with a manager (Larry) who was confused and after multiple trips to the stockroom glibly stated that the item ordered was not in stock and hasn't been for 5 weeks. Note: the online app stated it was available for pickup TODAY...apparently not. When asked to speak to a manager things got even worse....Nicholas with the title of "COACH" was difficult and brought absolutely nothing to the conversation. I really didn't expect a world class experience when shopping Walmart, but I left totally embarrassed for these two workers who clearly need training in customer service. Any organization will have problems to overcome. The difference in 1 star vs 5 star is the commitment to communication and customer satisfaction. These two employees are the face of Walmart....they need to embrace the company's values . Help them develop, they need it and your customers deserve it.
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February 2021 by Jon C.
I'm sick of the on again, off again availability of the bottle return department. Too many times have I drug a cart of cans through the bitter cold, ice and snow only to find the bottle return door locked. Then I have to haul my crap all the way back to my vehicle and load them all back up. Make up your mind! Open it, close it! I don't care, just be consistent so I know what to expect.
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November 2020 by Donna J.
Walmart in Battle Creek, MI has no respect at all for the customer. The moral and hostility is a zero from some of the staff. For example, Filip, a manager, is not worthy of having that position. Does not have a clue what good customer service means, not to mention how to talk to a customer respectfully. The door greeter, Cherry, as well is not worthy of having the position. She is rude, disrespectful, and a plain idiot. Does not have a clue what good customer service means. There are a few select employees that do a good job. Half the time the shelves are bare. What a shame, and poor representation for Walmart to have these two working there! Come on Walmart, kick it up a notch, weed out the bad, and start treating the customer with RESPECT!
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November 2020 by Renee W.
I just love how the rude bitches at the Deli don't want to ever do their jobs . If you think You can go there and get the chicken buckets or anything you can't . Bc they are too busy to do s*** for you anymore apparently.
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April 2020 by Starr C.
Wal-Mart needs to update because looking for a FedEx Wal-Mart Superstore was listed as having a FedEx station. But when I got there, first, no one I asked knew if there was one there, finally asked an employee who knew the store and NO THEY DO NOT HAVE FEXEX OR UPS. It was very frustrating!! Change it please
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October 2019 by Suzie D.
Let's start off with the fact that they're down to one cashier one In the regular lane one cashier in a 20 items or less one cashier as a floater between the self check out and one cashier as a floater for the grab and go I witnessed six people waiting in line older people because they don't want to use or don't know how to use the self check out or the 20 items or less check out. Walmart people if you read this here in Battle Creek Michigan the old people Older people do not like to ask for help so I expect you to get a lot of complaints about this. Except you won't get the complaints because older people also don't complain b
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June 2019 by Katherine S.
Disrespectful and rude. Lots of hostility here. Employees hate their jobs and make it known.
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May 2019 by Gigi Flowers
Never buy chicken from here again . half done an bloody so sad. They need to be shut down...
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May 2019 by Bruce K.
There aren't too many options out here in central Michigan but this Walmart has all the goodies. I've been to lots of Walmart stores and this one definitely lands in the A-OK range. This is a Supercenter, which means that in addition to the usual clothing, housewares and soft lines, there is also a full grocery department that includes frozen, butcher and dairy. I stopped in for a few snacks and a few travel things for the hotel room. I found everything I needed quickly and all were in stock. Checking out took a bit, but it was consistent with the usual Walmart slowness. It seemed like every single person using the self-checkout needed assistance. [Review 11032 overall, 805 of 2019.]
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May 2018 by Lonnie R.
What can you say, it's Walmart. The prices are always the best in town. The store always seems dirty, but the prices are great. There just is not enough staff to help you out anymore. All the self scanner stations need to be removed. It's robbing jobs from able bodied workers. They are always screwing up on us and one person is trying to take care of 6 stations at once. Just bring back cashiers.
