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June 2024 by Denise Saylor
Very helpful.
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April 2024 by Nicholas Colonna
Danielle was amazing! She got me and my buddy hooked up with Internet quickly, helped me with getting some things accomplished on my account and helped my buddy figure out his military discount process. Took the time to talk to us and actually help us, and on top of that she was helping other customers to make sure they were getting checked in to help them ASAP. Other gentleman that was working was a big help as well but I didn't catch his name. Thank you both! Best Verizon customer service I've had in a LONG time!
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February 2024 by Pamela Kiss
I don't know what happened but I cannot get my issue resolved. Samsung and ubreakifix states my phone works great it's my service we towers that are weak in Battle Creek and or congested. My voice-mail doesn't ring in and just goes to vm. Verizon doesn't seem to want to help me or acknowledge there's a tower problem. The store says they're purchasing towers in Kalamazoo which really doesn't help me in Battle Creek. I've been with Verizon since they came to town. I can't even get a bar at my house.
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February 2024 by Michael Sullivan-Eichenberg
Sam provided professional, friendly and comprehensive service to my granddaughter and I. He was knowledgeable and unhurried in getting us set up with new phones/plans. He was able to effortlessly provide answers to all Mt questions.
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February 2024 by Tracy Livengood
Very helpful and friendly.
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January 2024 by Catherine Magnusson
Had a great experience with Sam today. He went above and beyond- especially when it came to answering my 100+ questions. We will be requesting him next time!
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January 2024 by T D W
Always great service ... they are somewhat slow. Hopefully, they will add more employees
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January 2024 by Gina Anderson
Visited today to seek help with pairing a watch with a new phone we already purchased. The man who 'helped' us seemed really interested in selling things only - they must work on commission. After 30 seconds of talking with us he first said he could help us, then logged into our account and said he couldn't, we had to call tech support. When we called it the phone number was for Verizon employees only. After a couple hours of recon on my own I found out it was a simple setting switch. This made me understand even more that he clearly had no interest in helping anyone but himself today. Wish I could remember his name. Side note.... He tried to tell me my perfect condition phone wouldn't qualify for a trade after I've gotten a text message every week for a month from Verizon urging me to upgrade my phone. But... He could get me all the discounts and it would only cost me the actual phone cost... Unless I wanted to add another line! Classic.
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January 2024 by Mikayla Cocanower
Fast and easy ! Just had to turn my phone in from my upgrade.
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November 2023 by Bob Villa
Fast and friendly what els can you ask for
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November 2023 by EYK WingNut
I was acknowledged as soon as I walked in by Danielle. She was busy with a costumer but also was the next available worker. She was patient and helped explain everything to me.
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October 2023 by Vince Krizan
The reps here are great
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October 2023 by Debbie Wolf
Long wait if you dont have an appointment.
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October 2023 by William Graham
The representatives here are very knowledgeable and address customer issues quickly. Though I no longer have Verizon, I would recommend this location for service.
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October 2023 by Charles Brown
My homie help me out today at the Verizon store Seth daniel
