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July 2023 by Susan Eaton
Very large selection of countertops. The staff was highly knowledgeable and able to answer all of my questions.
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May 2022 by Heidi Yarger
Our contractor Jacob was outstanding. But once the project was done we needed some cabinet doors replaced and it became a nightmare. Poor service with that.Service: Remodeling
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January 2022 by Amanda Koch
I don’t write reviews unless I have exceptional service or very poor service. The communication throughout our kitchen remodel was not good. Designer suggested using Kitchen Aid but did not tell us those appliances were not even in production at the time. The kitchen shop was unwilling to keep us informed or give updates. We ended up canceling all appliances and ordering what we could find off the floor of Lowe’s or Menards. There were issues with one of our cabinets being cut wrong (not that big of a deal mistakes happen) but then the internal shelving was not installed. The countertops were measuredincorrectly and was not caught till after installation. All the issues wouldn’t have been a big deal if the communication was more frequent and we felt like we weren’t being a bother.Service: Remodelling
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November 2021 by Debra Morgan
Everyone was helpful and friendly. At first I felt a but overwhelmed, but they helped me with information on products and warranty which help me finalize my choices. We went to Kitchen Shop 25 years and were very pleased then as well as now. Excellent service, products and people.
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November 2021 by Adele Eickholt
Built new home in 2014. Ordered complete kitchen, including appliances, laundry room cabinets, and 2 bathroom vanities. We upgraded all cabinetry except laundry room. Wasn't pleased with the cabinets. Doors seem very thin, and drawer glides broke after less than a year. They are supposedly 'Amish built. In 2017, the finish started peeling off of the bathroom vanity and the cherry kitchen cabinets,above the toaster.,the finish melted off. Between an illness and death in the family, they didn't come out until January, 2019. No response, they came out again in late 2020. Basically told me that it's up to me to get it fixed. The Battle Creek manager, Jeff was kind of snippy, threw his hands up and told me that it was up to me to get it fixed. I will never deal with them again.
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August 2021 by Christine O.
This company does beautiful work, just don't get a leak... Almost 4 years have gone by and we still have a leak from our shower. They tried to fix it, but it keeps coming back. Now they don't return calls and took my post off their FaceBook page. So, a $15,000 bathroom with lumpy peeling walls is what we're left with. This would be a 5 star rating, but we aren't happy with being ignored and still having a leak..
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August 2021 by Nancy Tackett
I had them make a counter top. I realize because of Covid, everything is behind. The counter top had a back splash, but it wasn't attached. Not happy.
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June 2021 by Carrie Headworth
Showed up 5 minutes before closing, thinking they were closing later. The two ladies served my friend and me anyway. May be doing some counter ? and backsplash work with them...
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May 2021 by cindy foster
Provided an inaccurate quote and came back to collect money two months after job was done! They're very dishonest. Stay away.
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March 2021 by B M.
I've used these people for years when I owned rental units. I moved away and was looking for a specialty vanity. I was glad they were still in business. Their prices are fair and the staff is friendly. I'm looking forward to get my new vanity and put it in.
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March 2021 by Nate Walker
I order a full kitchen set of cabinets and countertop Jeff McNell said it would take 4-5 weeks for everything to come in. At 5 weeks i call him and left a message asking for a update Jeff never call me back so i called again i had to call him again then he said it will be a few more weeks so after 11 weeks the cabinets show up but there was one cabinet missing and not countertop so i call Jeff again and of course he did not pick up the phone and never called me back so after a few days of call i got ahold of him and he said it will be a couple weeks for the new cabinet that i was missing and could not give me a update on the countertop so Just called MKD that make the countertop and got i update I would never use kitchen shop and never use Jeff for anythingService: Remodelling
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February 2021 by Amy Lynn Lewis
The guy in store was super nice and helpful. BUT I would not recommend because when we received our bathroom cabinet a track was already broken and none of the other drawers were even remotely aligned to where they should be. We called, they said we could return and will take another 6-8 weeks to get one. We decided to keep and try to fix ourselves as we have already waited 6wks for this one. We were given $100 back. Just super frustrating that they are custom built and were sent out that way. Is there not any type of inspection before sending out?? Does anyone take pride in their work anymore? Clearly people just turned their head the other way and shipped it. Incredibly dissatisfied.
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July 2020 by Jodi Lynn
Very helpful and friendly staff. The designer was able to show me how I could get more kitchen out of my space. Cant wait to see results
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February 2020 by Joshua Jordan
Awesome deals, very polite & helpful staff.
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December 2019 by Ron Wilson
Best Ever!!!We had a flood last winter which took out about half of our home. Once we went to the Kitchen Shop, and used them for our re-construction of our kitchen and rest of house we could not have been happier. Jeff and Carl took our job very personally. Picking out new things for the remodel were made easy by Jeff. Carl worked as the General contractor and his attention to detail was outstanding. Both of these gentleman were the best we could have wished for on our remodel job. My wife absolutely loves the kitchen and the rest of the house. The professionalism and work ethic of the kitchen shop is the best I have ever seen. I highly recommend the kitchen shop for any large or small job.
