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July 2023 by Dan Damon
They was very helpfull
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March 2023 by Melinda Guy
Chelsea is an excellent employee. She was very informative, as knowledgeable in her work. I would highly recommend, if you go there, to ask for her. We were paying for some apps, that were actually offered by T-Mobile, she informed us and set them up. Very Helpful. I will go back and only see her for assistance.
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February 2023 by Rae Cribbs
I guess this is what happens when you are forced to be taken care of by customer service when you were originally a Sprint customer. We have no place to belong. We are just paying our bills.
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February 2023 by Mike Lorenz
The staff seemed friendly, but they are shady salespeople so beware! They tried to charge me for 2 cases plus screen protectors without me asking me if i wanted any accessories. Then they told me that because they're new phones I had to have the insurance on the phones for a minimum of 4 months before I could remove it. When I got home I called TMobile and they said I could remove it at any time. They're shady!
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January 2023 by McKenna R.
i was going to upgrade my phone, and my phone is not in bad shape at all, a few scratches but no huge cracks or anything and i've had it for like 4 years. the guy that was "helping" us was awful. he was rude, made no eye contact, and wouldn't help us at all. i have traded in phone in much worse condition and he kept saying "this is in awful conditions" "we can't take that" and then he told us to go to i geek and get it repaired??? IT HAD VERY LIGHT SCRATCHES IT WAS FINE!!!! he tone was so rude i finally had to walk out because i was on the verge of tears. we ended up going to a different t-mobile that day and i traded in the phone that he said i couldn't. i can't remember his name but he was very tall and skinny and monotone. i understand people have bad days but you can at least try and act friendly. because of him i will never go to that one ever again. i definitely recommend brooks at t-mobile on columbia.
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January 2023 by Loren Rex
My experience here the past few weeks has not been good as it involved wasted trips to the store.Misinformation #1A couple weeks ago my wife lost her old iPhone. Apple's Find My said the phone was switched off. We went over to the store hoping to get her a new phone that same day. We were told that even though Find My iPhone couldn't find the phone, if we call Apple, that they ways of finding it even though the phone was switched off. Since it was getting close to closing, we knew we didn't have time to make that call so we went home. After a lengthy call with Apple we were told if Find My iPhone couldn't reach the phone there was nothing they could do.Misinformation #2I drove back to the store the next day hoping to get her a new iPhone. She wanted the third generation SE but it was out of stock and they did not expect it to be in before January. There were no other lower cost options. I mentioned buying a used iPhone 10 from Best Buy as she liked her previous iPhone 10. The t-Mobile rep at the store told me that if I buy it, it would have a digital SIM that I could activate online. I drove to Kalamazoo and bought the 10 and took it home. After quite a while, I found out that the 10 still needed a sim card and drove back to the t-Mobile store. I had to pay $10 for a new sim card.Since t-Mobile has upgraded our local towers we can now get 5Guc which is really fast. Having paid way too much for Xfinity, I had hoped to replace it with t-Mobile home internet. I was told that I could return it within 15 days and be refunded for the month. While the t-Mobile Home Internet Gateway was fast I had issues using Hulu. To replace cable we had looked to use Hulu + Local Channels. Unfortunately, Hulu requires a fixed IP address. In the beginning the Hulu app kept telling me I had to change my home location and I could only do that four times a year. I called and they got Hulu to work. However, the next day our T-Mobile Internet Gateway changed the IP address and it quit working. I had a lengthy call before getting a t-Mobile tech person online and being told they could not provide a fixed IP address. I told the tech person I would have to return it and cancel the service.So I went to the store to return it. The store said they could not handle the returns and that I would have to call the support line. That was another 40 minutes on the phone with offshore support maintaining that I had already determined with tech support that it simply would not do what we wanted it to do. At the end the offshore support person said it would take 3-5 days or longer to get the shipping label to return it. I said that was unacceptable and while we argued I got the email with the return label.In summary, the local stores need better training to provide more accurate information. Also, t-Mobile needs to address the fixed IP issue if they want to work with streaming services and compete in the home internet arena. T-Mobile also needs to give the store the ability to accept and process returns.
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January 2023 by T Rex
My experience here the past few weeks has not been good as it involved wasted trips to the store.Misinformation #1A couple weeks ago my wife lost her old iPhone. Apple's Find My said the phone was switched off. We went over to the store hoping to get her a new phone that same day. We were told that even though Find My iPhone couldn't find the phone, if we call Apple, that they ways of finding it even though the phone was switched off. Since it was getting close to closing, we knew we didn't have time to make that call so we went home. After a lengthy call with Apple we were told if Find My iPhone couldn't reach the phone there was nothing they could do.Misinformation #2I drove back to the store the next day hoping to get her a new iPhone. She wanted the third generation SE but it was out of stock and they did not expect it to be in before January. There were no other lower cost options. I mentioned buying a used iPhone 10 from Best Buy as she liked her previous iPhone 10. The t-Mobile rep at the store told me that if I buy it, it would have a digital SIM that I could activate online. I drove to Kalamazoo and bought the 10 and took it home. After quite a while, I found out that the 10 still needed a sim card and drove back to the t-Mobile store. I had to pay $10 for a new sim card.Since t-Mobile has upgraded our local towers we can now get 5Guc which is really fast. Having paid way too much for Xfinity, I had hoped to replace it with t-Mobile home internet. I was told that I could return it within 15 days and be refunded for the month. While the t-Mobile Home Internet Gateway was fast I had issues using Hulu. To replace cable we had looked to use Hulu + Local Channels. Unfortunately, Hulu requires a fixed IP address. In the beginning the Hulu app kept telling me I had to change my home location and I could only do that four times a year. I called and they got Hulu to work. However, the next day our T-Mobile Internet Gateway changed the IP address and it quit working. I had a lengthy call before getting a t-Mobile tech person online and being told they could not provide a fixed IP address. I told the tech person I would have to return it and cancel the service.So I went to the store to return it. The store said they could not handle the returns and that I would have to call the support line. That was another 40 minutes on the phone with offshore support maintaining that I had already determined with tech support that it simply would not do what we wanted it to do. At the end the offshore support person said it would take 3-5 days or longer to get the shipping label to return it. I said that was unacceptable and while we argued I got the email with the return label.In summary, the local stores need better training to provide more accurate information. Also, t-Mobile needs to address the fixed IP issue if they want to work with streaming services and compete in the home internet arena. T-Mobile also needs to give the store the ability to accept and process returns.
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August 2022 by Trina Gaile
Helpful staff, put new sim card in my husband's phone.
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July 2022 by Bob Plotz
I could not be more dissatisfied with my experience with T-Mobile and especially this store. Our kids' phone stopped working over two months ago (wasn't damaged, mind you, just suddenly forgot how to stay on), and the amount of hassle and wasted time we've been put through has been absolutely ridiculous and wholly unacceptable. First we were told to file a claim with Samsung, and when the new phone was delivered to this store? "Surprise! The phone has a tiny scratch in the corner of the screen and can't be replaced because it's not in perfect condition." What to do instead? "Purchase device protection and file a claim." "But will that work even though we'd be purchasing coverage after the fact?" "Oh, yeah, absolutely. No worries at all (her exact words)." So after several aggravating weeks of getting the runaround on the My T-Mobile claim site (including several chats in which the representative got impatient and closed the chat on me - how professional), I finally made it all the way through the process. A few hours later I get an email which in effect said..."Gotcha! Your claim was not approved because your coverage was purchased after the fact!"So we're paying for an inoperable phone on our plan, there's officially not one thing we can do about it, and on top of that we were misled into wasting money on a completely useless protection plan . I am absolutely never doing business with this company again, and I'm going to tell everyone I know exactly why not.
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July 2022 by Steven Sawyers
Worst experience ever. Our t-mobile is portage is great we went there first they didn't have the phone and watch we wanted but they said the Beckley rd location did so we traveled the 20 plus min there. We get there at 6 and he was helping a large group no problem we went to dinner came back still helping the group finally when they leave and we have been waiting 2 plus hours he says he can't help us because the systems are down at 830 all the while he was taking his tie with the group so he didn't have to help us. will never come to this location again if it was not for the portage stores I would of pulled my whole account
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June 2022 by Linda S.
I was visiting Michigan during a heatwave earlier in June, left my phone in the car for 10 minutes, and when we came back, it was dead. After having a mild heart attack, my friend drove me to the nearest T-Mobile, where I was greeted by Bryan...and having been with T-Mobile for over 6 years, I can easily say that he is the best I've met. Kind. Patient. Intelligent. Tech Savvy...and able to ease my chest pains with his calm determination to figure out what had happened to my phone. Took him only a few minutes, but he had the lifeline to my family back in Cali booting up again, and I was wiping my eyes from tears of relief. Thank you! Thank you so so much Bryan for being my T-Mobile night in black and pink armor...lol Best of luck in all you do. With Gratitude, Linda :)
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March 2022 by Hanna Daniel
We received excellent customer service from this T-Mobile store. We lost my dad a few weeks ago and Bryan went out of his way to make sure the last voicemails my dad sent to my mom wouldn't be deleted. We really appreciate that!
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January 2022 by Sue Mack
We really appreciate the great service we received at the Beckley Road Store in Battle Creek. Tina was awesome. If you have any questions or need help do not hesitate to give them call at the Beckley store. Just stop in too. They are great.
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January 2022 by Thomas Koopman
I went to this store to correct a problem with my phone. I spoke to someone and he told me I needed to get a new phone. He lied to my face and said my screen had waves in it. I took a straight edge and checked it and found my screen was perfectly flat. I almost went back to the store to tell him that he lied to me and that might not get my next phone from T-Mobile. Nobody lies to me and gets away with it. I hope someone does som ethingabout this. Dishonesty is wrong kills my willingness to promote that person or products they sell. I tell everybody to not buy or trust a liar or his products. I have been using T-Mobile for 20 yrats. Well no more.
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January 2022 by Craig Joslyn
Very helpful and knowledgeable staff. Tina the store manager was very helpful and kind in helping me with the issues concerning my account. Thank you very much.
