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January 2024 by Heather Poole
Johnathan was awesome. We went in to get the internet service, and he was super friendly very knowledgeable and honest.. He didn't try to sell us stuff we didn't need and I appreciate that so very much.. he was awesome to deal with.
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January 2024 by wendy silva
Very patient and professional
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January 2024 by Trevor Leiter
Internet sucks.. atleast if you have the old equipment..
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January 2024 by Cheryl Wheeler
I had an exceptional experience at the T-Mobile store on Columbia Avenue in Battle Creek, thanks to Jonathan and Derick. Their assistance was invaluable – incredibly helpful, professional, and impressively knowledgeable. I highly commend their service.
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December 2023 by joseph marwood
Stopped by about 640p on 12/6/23Wife and I stopped in to ask a few questions about switching over to T-Mobile and after speaking with Cameron I'll never switch over after my interactions he was very rude and disrespectful he should not be in customer service
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November 2023 by Ashlee Berner
LOVE this branch! THE best customer service and just in general they are great people! I went in to transfer and setup my new phone, everything went great with that. The BEST part of my visit is that they truly care for my safety. They noticed a man sitting next to my vehicle that I did not know and walked me out to my car and made sure I left in complete safety! This store is doing it right - keep it up gentleman!
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November 2023 by Christine Swofford
This guy, Brooke's is ABSOLUTELY AMAZING! Thank you for the EXCEPTIONAL Customer Service! I WILL forever be a customer of TMOBILE as long as Brooke's is there!Thanks for the Awesome background picture for my New Phine! YOU ROCK!
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October 2023 by Alicia B
Brooke's and his T-Mobile team are swift and their expertise is above 5*. I appreciate that he quickly noticed and greeted me despite having a line of other customers. I had hack issues with my Galaxy phone and he was able to navigate quickly through the problem and send me away with this big fat smile on my face! Because of him, I'll be a T-MOBILE customer for life. Corporate better not let that one get away!
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October 2023 by Lori Bittner
Brooks and his team made our new phone transition/transfer so easy. Thanks for the great service.
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October 2023 by Lila Daniels (Sexy Angel)
Friendly customer service, friendly atmosphere, and of course Brookes took real good care of me and was very friendly and helpful! ???
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August 2023 by James Gutman
They lie at this store and they push Google to take true reviews down. They said I could take back the home Internet router to the store at any time I wanted to. When I tried to return it, they told me I had to send it back to T-Mobile because they couldn’t return it back to their inventory. I was never able to sign into my account and always had to pay as a guest for the service. The store told me I had to call the online service and the online service told me I had to go into the store. They charged my credit card after I canceled the service. To this day I still haven’t got a credit for what they charge my credit card. I highly suggest taking your business to visible wireless. When I finally went into the store, the store confirm they had the correct email address for my account the whole time.
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August 2023 by Adriana S.
Door locked even though all the lights were on. Waited about 20 minutes and no one ever came out. Regular store hours were posted and all the lights were on
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June 2023 by Gloria Griffis
Brooks is great. Just fixed my phone. Saved $500
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May 2023 by ls sz (Pythos)
I have had my phone screwed up from the second it updated. I was trying to unlock my phone because I went to another service but, the app never works. Then I received a update about 5 mins later, and it totally ruined my phone. I would not recommend them to anybody. Beware of using them for service. They lock your phone as long as you have their service. ? ?
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April 2023 by Wesley Swafford
Friendly service, and Amelia showed far more patience and professionalism than the rude customer I saw her deal with deserved.
