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November 2023 by Denise Keithley
Pak Mail is a blessing for Battle Creek!I have been shipping packages there for years! The customer service is TOP NOTCH! They are always friendly, they remember you, even when it’s been a while since you’ve been in. They always ask how you’re doing and care about your response!I love the flexibility of shipping services and the location! You can’t ask for better!
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November 2023 by Ednaam CK
Better to ship directly from the post office, FedEx or UPS store. This Pak Mail Battle Creek business charges a surcharge and packages reach destinations in about the same time or even longer times. The customer service was efficient though.
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September 2023 by Jen P.
Friendly staff. Easy process and very thorough explanation of services. I'm glad I got a mailbox here :)
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September 2023 by T W
For your shipping needs, they are the best. You got questions they have the answer
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July 2023 by Golden Glair Productions
The lady that works here is extremely rude, every time that I’ve tried to give her business she always looks for reason to send me elsewhere. The most recent example, I called with 10 minutes before they were getting ready to close, I was going to be there right on time, but walking in I may be 30 seconds late, I asked her if that would be OK, and she said absolutely not. They will close the door exactly at 6:00pm and not allow customers to come in. When you are in business, you go out of your way, go above and beyond for customers, and this is the most recent example of somebody that is not wanting or willing to help the customer. I don’t know if she was in that big of a rush to leave, had a bad day, or was just done with work for the day, but if I owned this business this is not who I would want representing my business. Not willing keep the door open for 1 minute (60 SECONDS) after closing for an item that already has a shipping label on it that I’m JUST DROPPING OFF. Very rude, do not recommend, 1 star is more than she deserves. Go elsewhere, UPS store on Beckley is cheaper and stays open later, go there.
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April 2023 by Chelsea Sutton
Amazing customer service! Always super friendly and pleasant :) convenient 15-minute parking right up front and dollies are usually outside the door if you have heavy packages. Great location for FedEx and UPS drop offs.
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February 2023 by Jay F.
In town for work and had to ship equipment back to the west coast. We use FedEx but this was the closest I could find. When I got in there was a small growing line but I was so impressed by the representative making eye contact and speaking to each customer and yet notTaking away from the customer she was helping!!! I can't say I've ever seen customer service on this level. She also was in great spirits and high energy, not annoying high energy but warm...like an aunt. She was able to help me with my FedEx shipment. It doesn't work how it would at a FedEx office ship & print, though I was still able to use my account. I'm not sure if I'll ever be in this town again but I just had to take a moment and shout out Heather! She is a rockstar and I hope she receives the appreciation she deserves. Thanks much!
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December 2022 by Christopher Rini
Dave shipped an antique phonograph and three large gramophone horns for me. He called me to discuss shipping options and ask my consent before stacking the horns concentrically, and creating a custom box to save space. His company's work was superb, and the merchandise arrived safely and ahead of schedule.
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September 2022 by Combat Rob
I have been going off and on for years. This store is the one stop shop for any item big or small to ship. I have been in several different states both on the sending end and the recieving end even oversees. Never once had an issue even to Military mailing addresses. The professionalism they have there is over the top. They are so super nice people. Very well knowledgeable of mailing any type of item with the customer always the one to benefit. Even if you are having the worst day. Go mail something here and you will walk out with a smile, to know there are such genuine frienlyy people within our businesses in our town.
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April 2022 by Stacy Brown
Customer Service is a lost art today except at Pak Mail in Battle Creek, these people are the Best at Friendly, Efficient and Quality Service! Highly recommend, I use them for All my shipping needs!
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April 2022 by PHYLLIS GUNNING
Lady at counter became upset when I ask second question about same issue. Not only once but twice. I apologized and as I left she said you are always so sweet. I could tell by her tone it wasn’t in a good way She use to be really sweet but the last few times I have used Pack Mail services NOT GOOD Hope she is ok ?
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April 2022 by Arch Angel
Tried to pick up a package for someone else, obviously I found out that you can't do that here. I pick things up for the businesses all the time. Counter guy was rude saying "we can't just let anyone pickup" insinuating I'm just some random girl off the street trying to get a package. Could have just said it's policy to have package name person pickup, simple.
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January 2022 by Rob M
I have been going off and on for years. This store is the one stop shop for any item big or small to ship. I have been in several different states both on the sending end and the recieving end even oversees. Never once had an issue even to Military mailing addresses. The professionalism they have there is over the top. They are so super nice people. Very well knowledgeable of mailing any type of item with the customer always the one to benefit. Even if you are having the worst day. Go mail something here and you will walk out with a smile, to know there are such genuine frienlyy people within our businesses in our town.
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December 2021 by Hannah Slade
PakMail is awesome. I am 9 months pregnant and doing a lot of selling online. I am so grateful to find a place that accepts USPS, UPS, and FedEx packages all in one place! Saves me so much time running around town to drop packages off. Also good prices on boxes and packaging when I need them to pack something up for me! (Although this has made me lazy in saving boxes for shipping because it's so easy to let them handle it!) Thank you for being so polite and helpful! ❤️
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December 2021 by Timothy Ballinger
Terrible Experience overall!Terrible Prices!Customer service is some of the worst i’ve seen in any industry.Would recommend you take your shipping needs literally anywhere else but here. Avoid if at all possible.Local post office or the UPS store are much better options.
