September 2021 by Jerry Works
Always a good experience. No negative issues to report. I am a Plus member and highly recommend Enterprise Rent-A-Car for travel anywhere, short or long distance. Very satisfied.
August 2021 by NICOLE Wanzer
Not happy with the rental I received didn't smell, or look like it was clean. We had maintenance lights flashing, and went to take it back was told they must have forgotten to reset it. As we were driving for Michigan to Florida the brakes were pulsating,and the wheel was shaking. I was not happy with the fact the staff wouldn't check the car out when we complained about the issues we were having. When we got to Florida and called the one in Michigan they gave use roadside assistance number and told use to call if we have any problems on the highway. This is not what I wanted to have to deal with when on a vacation.
August 2021 by rosaland jones
I initially had an issue with a company discount that I was using; I didn't have the documents but there was no heads up that I would need documents (I have never in any other state). Anyway, I couldn't use the discount but I was given a comparable discount that I was ok with
July 2021 by Chris Jones
Tried to scam me. Said it was 650 for a week in a versa. Then admitted to using 3rd party company. Went through a long feel good sales schpeel. Hung up on me when I realized she was trying to rip me off. Battle Creek location.
June 2021 by teone phelps
Made a reservation for my birthday weekend online with my debit card. Day of rental pickup I waited over 3 hours for a vehicle to be available only to get there and told I could not complete the process, due to my method of payment. Online accepted my debit card, a Mastercard. I read everything to ensure I had proper payment and when I arrived wasnt really given a reason other then it wasnt a local bank- I use bank of America. Will not try again
May 2021 by Molli Howard
Excellent service. I had a problem and Meaghan fixed it right away. I will definitely use Enterprise again!
April 2021 by JaB 8908
I have rented several cars from this place and it’s always a smooth process, and never a headache. This is easily my go-to place.
February 2021 by Strong Arm A
After arriving to pick up my rental the processing was fast, I rented a mid size SUV and was given a compact SUV. I was then told they didn't have one so they gave me what they had available.. They did not notify me prior to my arrival. I ask about price difference and was told the difference in cost was $5. Wrong, the cost was higher when comparing rates for the mid-size vs. compact. No effort on the rental personally to accommodate me.WT
February 2021 by Jeanine Magee
I have rented with Enterprise in times past, and I have been very satisfied. This last experience, no ma’am, no sir! 1. The car was trash, hardly no gas in the car and the car needed a tuneup or a muffler. The service prior to the rental was excellent
February 2021 by Michael Brandt
Car was in the shop. Called and reserved my rental and was able to check in online. Needed to extend the rental and just called them and they were able to do it hassle free over the phone. Would deffinantly recommend them and will use them again.
February 2021 by kelly delaney
The battle creek office is always clean and orderly, I'm always in and out with friendly, professional service, any issues or concerns are always handled immediately, Brandon is awesome and I truly mean that! He knows his stuff!!!
November 2020 by Jennifer Lyle
I want to start off by saying WOW did the battle creek location exceede my expectations! Their customer service was awesome! This was my first time ever renting a car so I was nervous and called when ever I had an issue, they were their to reassure me that everything is okay. Had a "few" and I mean few cosmetic issues with my car and they not only reassured me that it would be fine but next time I come I will also be getting a slight upgrade! Way to go enterprise you have a forever customer!
November 2020 by Casey Kinney
Allysha was so amazing and made the process so easy! Great car rentals here. Ask Allysha for help!!
October 2020 by Rose Bammer
I needed to rent a car while mine was at dealer for some warranty work and I just walked in with no reservation and they were able to accommodate my request for a car from Friday morning until Monday afternoon. My car was not ready Monday and they were able to extend my rental another day. Staff was very friendly and helpful.
October 2020 by NaTasha West
Though I’ve had a couple rough visits...I mean who hasn’t no ones perfect. I enjoy renting from the Battle Creek team. Brandon is always on top of his customer service and makes sure things are taken care of.