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December 2023 by Jason Manke
Jackie at the Battle Creek Branch was awesome to work with!! She was very helpful in my banking needs.
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December 2023 by Chase Kaniewski
Terrible customer service, they want you to make an appointment to get into the lobby but the (make an appointment) feature on the app in not functioning. They will put blocks on your debit card without giving any reason. United educational credit union was great, blue ox.. not so.
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December 2023 by Pauline Ward
Went to branch to deposit a check that came from State Farm they tell me it wil be a five day hold ..okay.. went to deposit it online banking app to get a notification that’s it will be a ten day hold so I was trying to see why so I called the customer service number she told me that yes it won’t be released until the 10 business day which makes it past the holidays so I won’t be having a thanksgiving because of this delay does it really takes 10 days to verify a check so I will be switching banks I’m tired of all the nonsense that comes with this bank and fees they charge you for everything including to post your own money to your account early and don’t leave out when you go to they all rude and unprofessional except Ms.Jackie if it wasn’t for her I would’ve been left years ago.. so don’t waste your time or money with this bank..
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December 2023 by Yomi Oniyide
Close your account with this bank. Worst bank ever. No professionalism at all. Your time don't matter to them.
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October 2023 by David Schulster
I had a particular problem with straightening out payments that were made to my credit card. Nick Adsit went out of his way to help me with this problem. It took several days and several phone calls all in response to my inquiries to solve this problem. Mr. Adsit earned 10 stars for his excellent,over the top, service. My experience was most satisfying with his excellent excellent excellent help. Kudos for Nick Adsit!
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September 2023 by John Saline
You need to wait an hour in Drive through.You will need to wait another 30 minutes to Call center.If you are asian or other race, they will say wait a moment. They have the worst customer service, and their service is wasting customer times.Their lobby is always close, and iteller specialist is worst.
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September 2023 by Daw Mai
Their lobby is always close, and I tired of it. Their iteller specialist is worst.
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August 2023 by Brandon Fitzpatrick
Place is a joke. Do not recommend any one use blue ox. Everytime we need to go in the lobby for other transactions there always closed, closed early or lobby only available by appointment..... definitely switching to homestead banking!!!!
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July 2023 by Josh G
Very helpful and courteous, helped me undetstand and provided options to help solve the questions I had.
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June 2023 by Jahkee M.
This is the worse credit union I have used. They were charging me $5 every month for not using my account. I asked to close my account, sent them my ID and a signed letter and they still refused to close my account. I live an hour in a half from this bank. Poor customer service.
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May 2023 by Tracy Card
I have been a member for 34 Years and know that my credit union strives to provide the most updated financial services for my personal needs. I appreciate their service.
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December 2022 by Mary Peek
This is in regards to D'kota at Blue Ox. My account had been hacked and had to open a new one. As a result there had been all kinds of problems. D'kota solved all those problems efficiently, patience and kindness. It was a pleasure to deal with her.
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November 2022 by Qiana Woods
I came in to cash my check for from my refund of Gap and warranty and the Manager of blue ox gonna say I have a fraudulent check lying on me gonna tell me it's a bad check and it's not he could not explain to me he was all stuttering talking to me at same time. I had proof of paper ? work . I feel like I was discrimination ? ??♀️
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October 2022 by Chad Chmiel
Always treated with respect and professionalism. They work hard to make sure your needs, and wants are covered.
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August 2022 by Kathy Wilson
I got a personal check from my grandmother for my birthday through Blue Ox as her credit union and because I’m a non member they charged me 20 dollars out of the 100 she gave me. Really ripped me and my sweet grandmother off especially when I had to travel and hour just to cash it at their bank. Otherwise my bank was going to hold the check for 2 weeks. Horrible credit union robbing me for my birthday.
