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November 2023 by Terri LeClear
I have had a horrible experience with this place. First of all, it’s a dump. The inside of my unit gets rainwater in it. There is bees everywhere and the light that is supposed to be above. My unit doesn’t even work. I reported this numerous times and nothings been done. My biggest problem is I went into my unit one day and because they are not maintained the door. Jumped off the track. I’m not rough. All I did was lift it and I’m only 53 so when it went up it went off the track I could not reach anyone Through the numbers that I called, the manager was not on site. The corporate office or central switchboard basically told me there was nothing they could do that they might be able to get someone out to fix the door the next day. Mind you the door was open . I asked them if I was supposed to leave the door open and considering it was only 11 I didn’t see that as a feasible option. I asked them to please reach out to the manager district manager. Anyone who could help the response I got was that they can’t reach anyone. I was told that a manager would call me within 45 minutes as I sat at the storage units to go to my job. This was in July. I have followed up with them every two weeks since July about this issue. I finally spoke with the regional manager or district manager. I’m not even sure which last week. It’s November. I had refused to pay until someone reached out to me because originally the corporate Central board told me they were going to give me a credit. I received no credit no phone calls no nothing . I ended up finding a ladder and banging the heck out of the rail and fixing it myself that day. After waiting until 4 PM. I missed a day of work. When the District manager finally, I caught up to her at the storage units she didn’t even call me . She asked if I wanted to go ahead and pay and vacate. Because I had been waiting for her or the manager in the lot she assumed I was a vagrant on the property. She did not give me any other options except to VK. I waited a few days, called her again And her option was for me to take a lousy $50 credit or vacate. I don’t see where this is a great option considering I didn’t do anything wrong lost a day work and no one had bothered to call me. The local manager is a nice gal. She does what she can to help but their corporate office sucks , they lie they don’t tell you they’re gonna add on fees and extra insurance so when you look at your rate, don’t take it at face value. If I could give them a zero rating, no stars, I absolutely would. They also cut my lock off and refused to at least replace my lock.
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October 2023 by C. Traver
The girl who helped me was so kind and very helpful I really appreciate her help and she took her time highly recommended ?
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August 2023 by Alexzandra Mallory
It’s okay. The price has doubled in the last year. It goes up every other month. The price online is about what it started at but the bimonthly increases have me looking elsewhere.
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August 2023 by William
Great storage facility and Alicia was very helpful in getting me setup.
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August 2023 by Tarissa Ash
Alicia was great! She let me know everything that was involved with my rental of the unit and she was phenomenal with her customer service! Will definitely recommend to anyone needing extra space!
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August 2023 by Candice Durr
Nice storage unit! Property and storages are very clean & property manager Alicia was very warm and welcoming to me! Good storage for the price!!
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August 2023 by Jenifer Masters
I had a great experience here today, Alicia was very helpful and kind, would recommend highly!!!
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May 2023 by David Neuenfeldt
Came into Rentals of America because we are downsizing our house. My wife suggested this place. And Alicia went over a bunch of great options for us. Still undecided on what to do but i wanted to give this place a review and her the credit on me being a new soon to be customer. Thank You so much you were wonderful! I think your boss should give you a raise personally but anyway have a great day and see you again soon!
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May 2023 by Karen Kelley
Quick and easy to rent! Alicia at SROA was so helpful and helped me save on my bill! Def recommend seeing her for all your storage needs
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May 2023 by traci grinage
It was easy and hassle free to get a unit and move in the same day. Great customer service!!!
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April 2023 by Samuel Dark
Alicia was very professional, accommodating, and informative. Took the time to show me several different unit options despite the cold. Ultimately found the one that worked for me and she made the agreement process quick and painless. Thank you Alicia and SROA.
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April 2023 by T O'Brien
Good storage place with lots of locations, affordable prices. The lady in the office is always so friendly and helpful.
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March 2023 by Matt Kaufman
The manager Alicia does a great job and goes above and beyond to help you. She really cares and makes everything run smoothly even if there is an error.
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March 2023 by Jami Jaudon
I couldn’t be more happy with the staff and manager there customer service and willingness to help was outstanding, I would recommend them to anyone looking for a storage unit, the facility is great and we even had to rent a second unit and they were happy to accommodate us in everything we needed. If I ever need a unit again this is the place I will go to every time.
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March 2023 by Jemma Young
Alicia was friendly and helpful! She provided great customer service and answered all our questions. Thanks again Alicia!
