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December 2023 by LILY W
Took my car on for engine light and everything is bad
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September 2023 by Chris Q.
Between car city and auto lab, my van that I've had for just over a year has been in the shop 3 times for a new transmission, as well as a new motor. And we'll now the van won't start and it won't shift, so yeah amazing place to go to on both ends, you want to have a car that breaks down and never gets fixed, matching pair right here
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March 2023 by Google user
This is one of the worst auto shops I’ve ever been to.. I spent almost $3000 there and they broke my windshield from what I hear they’ve broken many windshields and they choose not to fix it and claim they are not liable. I have pictures proving that my windshield was not broken when they started but they still refused to fix it and claim that cars in their parking lot they are not liable for anything that happens to them when they have no trees in their parking lot and my car was not in their parking lot. It was in the garage all week, and there was smears all over it like from tools. Do not take your car to this establishment if you want to keep it. especially if you have a nice car it’ll be ruined.. and they over charge for horrible rude service.. not worth it..
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November 2022 by Vladimir R.
You guys are crooked as f**** Little grand theft petty a** bitches. I don't recommend this business to anyone because they wouldn't release my car to me and deemed it unsafe for the road. All they had to do is release my shifter that was broke and give me the car back but instead gave me 2 days to get the car towed and wouldn't help me because I couldn't afford the subframe for the car. I had no help to get the car out or insurance to get it towed so I had to let the car go to these auto lab crooked fucks. They were afraid I would sew them if something went wrong with the car so they wouldn't release it to me. I give 0 stars and no recommendations to this business. Crooked company.
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November 2022 by Laura Palmer
While traveling through the area, I experienced a major suspension issue that required immediate service. Being unfamiliar with the area, I came to Auto-Lab; they were kind enough to fit me in on short notice and were able to get me back on the road quickly and for an affordable price. Thank you Frank and crew for the courteous first class customer care!Services: Steering & suspension replacement
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October 2022 by Kristin Tackett
Took my car in for a diagnostic and engine light in July. Mechanic did not put engine cover back in place!!!! I noticed in August and spoke with Frank who located the engine cover, and put my name on the part and would hang on to it. I scheduled another appointment and asked if they could make sure to return the cover to the engine during this appointment. They assured me they could do so and when they called about the other issue they said the cleaning lady must have thew away my cover. Did not offer to replace or compensate me. Instead blaming me for not getting in sooner
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July 2022 by Redheaded Wanderer
The front counter was very helpful on giving time frames on when my vehicle will be down. They call with updates as soon as they hear back from the warranty company.
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May 2022 by Dustin VanDyke
This place is always so great. Quick and friendly service.
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March 2022 by Stephen Johnson
They said, they can check my car. First off, never told me it was a 100 dollars to check my car. Also, told me shouldn't get my car fix. I got my car fixed for way less then what they told me. The old Auto lab was better. This new auto lab is garbage.Services: Steering & suspension repair
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December 2021 by Joshua Audette
Had My truck worked on for new brakes and lines. After getting my truck backed notice I had a cracked windshield. Called and confronted them and they did not own up to it or fixed it. I know what my windshield looked when I dropped it off. Was very disappointed in the fact they couldn't make it right.Services: Brake service & repair
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October 2021 by Andrew Duke
I needed the battery replaced in my car. Called ahead to make an appointment and was taken care of same day in less than an hour. Was offered several different options and never felt pressured to go with the most expensive.Service: Battery
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September 2021 by john long jr
The only place I've taken my cars in the last 10 years. You want cheap go to Walmart. You want a job well done with no issues and warranted work? Go here. "We Test and Don't Guess"Kurt Ainsworth and his Crew are beyond Spectacular. Customer Service Just Got an Upgrade
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September 2021 by Brian Saling
The replaced my AC compressor and got the AC going but dismantled my KN Cold air intake and did not put it back the way it was so I don't recommend them nor will I be returning to them for anything!!! Here photos of how they say that their job was completed!!!Service: A/C installation & repair
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August 2021 by Garry L.
BAIT and SWITCH .... I called several auto repair shops to have the upper and lower radiator hoses replaced as well as replacing the thermostat and doing a anti freeze flush and fill on my 2003 vehicle. The employee (G...) the counter quoted a price of $360 and I scheduled the service 10 days out because they were busy. I called 3 days ahead of my scheduled 8 AM service appointment to confirm the items to be replaced and additional service (flush and fill anti freeze) to be done on on my vehicle. This time I talked to different employee (F....) and he wanted to make sure the quote was correct ... he did a review of the previous quote and found it to be correct in the amount of $360. On the day of actual service the manager (3rd) employee quoted me a price well over $600 ! Needless to say I was shocked and canceled the service. That's the old "BAIT and SWITCH " routine. Get you to agree to 1 price (bait) and then change (switch) to a 2nd much higher price hoping you'll agree. How would you rate this ?
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August 2021 by Wes Salisbury
Took a while to get my vehicle back, not the greatest communication durning the process. However they are friendly and do good work
