MSU Federal Credit Union has a mix of positive and negative aspects based on customer reviews. Many customers appreciate the staff for being polite, helpful, and professional, with minimal wait times and good service during transactions. However, recent changes to the banking format have caused some dissatisfaction. The removal of traditional teller windows has shifted to a system where customers sign in at a kiosk and wait for an employee to assist them, which some find inefficient and less personal. Customers also expressed concern about the new electronic-only approach, feeling it reduces the personal touch they value and raising questions about the proficiency of staff handling transactions like loans or deposits. Additionally, some customers are disappointed with the branch designs, including the absence of tellers and reliance on iPads, which they feel can make simple transactions more cumbersome. Regarding banking facilities, the Haslett location is larger, with more convenient parking and usually less busy, especially at the drive-thru, and has recently undergone ATM renovations. Overall, while the credit union maintains helpful staff and generally efficient service, recent updates to the banking process have led some members to prefer the older, more traditional in-person service.
