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“I love this store I go here alot as it is right around the corner, also friendly service! didn't have my baking pan tho so had to get that at the competitive store down the street”
“My husband and I were buying something to get cash back off our card.... We could not get enough, so the employee actually gave us $5 out of her own pocket. Ughhhhhgh I cannot remember her name, but she was working last night (February 16th) probably around 8 or 830pm. We will be back to return the $5. It was greatly appreciated!!!! There usually aren't good people like her around very often. Thank you again!! Very kind woman. ????”
“The ladies there are super friendly. And always there. It's nice having the familiarity and that down home feel. Kim's rough around the edges, but you know what ?? That makes her awesome! She's so spunky and I love it. All of the ladies there are absolutely wonderful!!”
“Great experience here... Filled my cart full of groceries and checked out, when I went to pay for the items, I realized I had forgotten my wallet... I told the cashier and put my cart behind the counter... I went home and returned to Dollar General and paid for my items... This clerk is to be commended! She figured out a way to keep the store running smoothly without having to run my items thru the check out a second time... I believe she was the first shift manager... Thank God for her consideration and concern for her customers! This incident happened today, 04-20-2021... And, she was able to do this, help customers, stock shelves and deal with a disgruntled employee all at the same time... Good job Dollar General on your choice of employees...”
“Quick and easy from finding things quickly and never have waited more than five minutes to get checked out. To me and others aware of this means an older term "FIVE STAR SERVICE IN FIVE MINUTES OR LESS"”
“I come here a lot and yes it may not be the most organized store but I'm sure they are very busy keeping up with all of us drivers needing supplies in our trucks the location is great and convenient and every time I come here the employees are super friendly..”
“I called looking for an item and a young man answered the phone and was so nice and helpful that it impressed me greatly so I wanted to give him a shout out ..I'm going to mess his name up but it was something like Xavier or xavoius?he was working at about 8 pm on 4-1-24 at the benton harbor location..excellent customer service”
“I love the store but I'm a little bias since I am the store manager. Please know my staff and I try our very best to keep the store stocked and open as much as we can with only one manager. ?”
“There are pros and cons to this store as any other store. I've never had issues here. Most recently I needed to return a box of diapers to the berrien springs location. The cashier there automatically said that without a receipt there was nothing she could do. Now, mind you, I did retail management and more for over 6 years and most if not all retails stores carry a policy that deals with no receipt issues. I frustrated as I walked in the door letting her know I did not have the receipt and I needed to exchange them for a more expensive brand which meant it would look good on their nightly report as it would impact their return rates negatively but their revenue would be impacted positively.I went back home to St. Joe and went into my regular family dollar. At first the manager told me I had to go to Berrien Springs which I completely understand as it would negatively impact their numbers in more ways that one, but I told her my experience and what transpired. She went ahead and took care of me by taking a box of diapers I did not buy at their store and allowed me to exchange them. I had already read up on their receipt policy for Family Dollar which clearly says up to 3 items within 30 days of purchase may be returned without a receipt and refund will be given based on the current price not the price at which the items were purchased.While not everyone has the same experience here, I continue to come here because I've not had a single issue with staff and I know how lazy retail employees can get in not doing their job. They do their job to the best of their ability considering every type of customer based store is short staffed, you're gonna get that entitled customer who didn't get enough whoopings, most times corporate doesn't do anything to help other than bark orders to meet "numbers" with broken systems, can get a good lunch break, etc. And to maintain a level of positivity is extremely difficult yet all my times here I've never heard anyone yell at a customer who is NOT always right.”
“I hear y'all finally got rid of the new manager Heidi! Great improvement! She alone made the store a 1 star. Too bad your best staff quit when she came on board.”
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“The Baroda Dollar General sets a high bar when it comes to friendly customer service & a well maintained, bright, clean & very organized atmosphere both inside & outside the store. It’s a rare occasion when an item isn’t where it should be, & even more unusual to have a cart / box that hasn’t been dealt with. We’ve been to more than a few DG’s in our area, & the contrast in difference is stark, & serves as a reminderthat when someone actually cares, it’s not just obvious but pleasingly a very nice shopping experience. (•.•)”