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February 2024 by Joerg Naumann
What a great support! Appliances can break, as did our LG Signature washer, just weeks after the end of the manufacturer's warranty. As it says, "Signature," obviously at LG stands for the need to put your signature on an insurance contract, and lucky me, I did with US Appliance. This late afternoon, within only 5 minutes, the technician was scheduled for just three days from now. Thank you, US Appliance, for the nice price and the smart recommendation for the service contract, and thank you, Wendy, for your outstanding help.
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February 2024 by Amy Trachtenberg
Tonya at customer service has been amazingly great. Delivery was difficult. Something has broken inside fridge within the first 10 days but you are sending someone out quickly to fix. Overall satisfied.
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February 2024 by Mike Duggan
On time, in new condition. Service personnel outstanding.
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January 2024 by Michael Hill
Our brand new Frigidaire induction range was faulty. Dealing with Frigidaire was absolutely awful. I did however have a wonderful experience with the assistance I received from Tonya and Wendy at US Appliance. So helpful and obviously care about their customers. Thank you for all of your help getting this issue resolved
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January 2024 by decosse01
Highly recommend US-Appliance - I'm a repeat customer having re-modeled my previous home's kitchen with Appliances from US-A and did not hesitate to go with them again. I have recommended to other friends who also shared this experience.
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January 2024 by Alex Abarca
Great customer service! stellar communication and very responsive to my concerns. thank you!
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January 2024 by Patricia Sikorski
Wendy and Tonya were very professional and friendly in helping with my appliance order. Highly recommend purchasing from US Appliance - great prices & friendly great service!
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January 2024 by Joe Meyer
Tammi at U.S. Appliance provided top notch customer support. Without a doubt the best that we've ever received from an appliance dealer, local or remote. I would highly recommend them to anyone desiring to purchase a new appliance.
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January 2024 by Diane Rowlee
I would like to commend Wendy and Carla for all their help in our purchase of our new appliances. Wendy kept in contact when we had to return the refrigerator. My error in ordering the wrong size. Carla was a pleasure to work with from the beginning. This is the third set of appliances we have bought thru US Appliance and have recommended you several times. My brother has also used your company.
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January 2024 by kathy ziegler
The order arrived on time and in perfect condition. It was protected well for the shipping. Very pleased.
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December 2023 by Scott Knoop
Bought a new fridge. So far, problem free. Could have been 5 stars if delivery would have taken the old fridge and moved new fridge into the house.
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December 2023 by Jessica w
Great customer service! That’s hard to find sometimes and I’m so thank for Wendy.
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December 2023 by James H.
I ordered a refrigerator, stove, microwave, and dishwasher from them. each of them arrived severely damaged. They have a policy to inspect everything within 24 hours and report any damage. The dishwasher was damaged under the insulation where no inspection would have found it. It is worthless. Furthermore, they want you to keep original packing and pallets until you install and test the appliances. Do you have that much room ? Don't do business with these folks. Find someone reputable to buy your appliances from. Someone who will stand by their sales.
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December 2023 by Kimberly Bouton
We bought a Frigidaire microwave from US Appliance a little over a year ago. We splurged, it was over $700.00. When the buttons stopped working we reached out to Frigidaire who told us there was nothing they could do (it was 8 days over the 1 year warrantee). We then reached out to US Appliance and talked to Tonya. She didn't think that was fair so she worked with us for days and got her representative to send us the part for FREE! I'll never buy an appliance from anyone else again. Thank you Tonya for your hard work, constantly keeping us in the loop and for restoring our faith! We appreciate you and everything you did for us. Kim and Ken Bouton CT
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December 2023 by Lee Lewis
Tonya should go on the road and teach customer service skills, she is an asset to the company and demonstrates her love of the customers in each telephone conversation. I feel that Tonya did everything within her power to assist me in the resolution of my concerns, while going to her supervisor was an option for me, I felt that Tonya understood my predicament, and allowing her to work her skills was in my best interest.
