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“great service! Mike helped me not only measure my wood cutouts but also assisted in finding all the necessary hardware to build my special needs son custom made platform bed with wall panels to create busy boards! its almost done just need more vinyl!!”
“Stopped by and shopped twice recently to look for various house plants and pots and this place is a hidden gem! It have a diverse selection and their staff really knows their stuff. Prices are on the higher end but fair for what I expected for a greenhouse like this. Definitely a go to for someone looking for a specific type of plant or more harder to find plants!”
“I go to Uncle Luke's for my starts EVERY YEAR. They always have a huge selection of veggies, and things that can be a little harder to find like potatoes and onions!”
“The flowers were delivered at the perfect time, early afternoon, and the delivery person was courteous and friendly. My wife was thrilled. The yellow roses are absolutely gorgeous! Well done Design Works! We've ordered from you twice, and both times you exceeded our expectations!”
“Absolutely the best!! I called them last minute, as in two hour notice for flowers needed for my daughters wedding which was at 5:30 that day. Not only did they complete my request, but the flowers were gorgeous! Highly recommend this florist!!”
“This garden store was amazingly beautiful. The rows of plants reached farther back then my group ventured, and everything was so lush--lots of happy plants. My family and I had stopped here just to burn some time before meeting others for dinner nearby, so I was mostly window-shopping. There is at least one cat, and he was very friendly. He seems to have a very comfy bed/perch near the gift shop. I'm dropping a star for the way the door into the gift shop closed unpredictably; my finger got closed in the frame, which really hurt. (I'm ok! But I don't know whether it was a fluke or something that actually happens more often than it should.)”
“Mecca for lovers of all things garden. Want to be inspired and find perfect pieces for your next landscaping project, outdoor room, seasonal decoration, dinner or garden party? Look no further!”
“Amazing experience. Worked with me on delivery and some circumstances that were my issues. Very helpful and never an issue. Will 100% use every time I need flowers. Nice customer service is exactly what I wanted most.”
“Their flower collection was amazing. The associate help me I think her name was Renee, she was great. Overall, it is a great store for varieties collection of flowers and cards. I especially like their service and the price.”
“I was surprised by how many negative reviews were listed. My daughter and I stopped by Sunday afternoon for the 1st time. She loved the kitty that visited with us while we walked around. The owner was pleasant and more then willing to chat with us as he checked us out. We found some beautiful mumms! There is a smaller selection here as this is a smaller business, but we will definitely come back.”
“Love Bordines! Excellent selection of house plants today! Stopped in for the sale on soil. Found a pot for my Asparagus Fern at 70% off & seed packets were 25% off! Huge selection.”
“Clean store. Occasionally it takes time walking around to find someone on the floor to assist you but whenever I have found that person they've always bent over backwards to help me. Anytime I've had to go to the customer service desk for questions, returns, etc. they have went above and beyond to assist me at this store / location. Thank you Lake Orion Home Depot!!”
“Stopped in to grab a furnace filter and saw a nice deal on a Milwaulkee right angle drill bit/ drill bits combo. Was helped by an older gentleman named Howard. I cut myself somehow and he took swift care to get me patched up before I left. Thank you Howard :)”
“Went to buy paint and met the gal working in the paint section with dark brown hair. I wish I would have asked her name, or had the thought to look at her name tag. She was AMAZING! She knew her stuff! So patient, and great personality! I will forever come back and get paint when she's there.”
“My husband and I are always here!!! I was so happy to be helped by Ramiz earlier. He was so sweet!!! He found the exact screws I needed. He was very helpful, he deserves a raise!”
“Went to buy paint and met the gal working in the paint section with dark brown hair. I wish I would have asked her name, or had the thought to look at her name tag. She was AMAZING! She knew her stuff! So patient, and great personality! I will forever come back and get paint when she's there.”
“Went to buy paint and met the gal working in the paint section with dark brown hair. I wish I would have asked her name, or had the thought to look at her name tag. She was AMAZING! She knew her stuff! So patient, and great personality! I will forever come back and get paint when she's there.”
“Too bad, I can't give Home Depot 6 stars! Here's why: Today, I was in need of a garbage disposal, (Initially dealt with another major supply store, but sadly, due to several weeks of ongoing issues with miscommunication and lack of inventory, given reassurances and awaiting phone calls to fix the matter, I decided to get a refund and take my business elsewhere.) Hence, searched online, picked out a Badger 5 / 1/2 HP product to purchase. Contacted Home Depot Rochester Hills service desk, spoke to Mike K, who connected me with Beth (Plumbing/Kitchen Dept.) Beth not only helped me locate my requested product, she also pulled another comparable product to allow me a secondary choice along with product pricing, she immediately set up a Home Depot service person to contact me for my garbage disposal installation, and was able to pay for it right over the phone. She reassured me, that she would pull both disposals, set them on a counter, and instructed me to go directly to Kitchen department for pick-up. To my surprise, approximately, 30 minutes later, the Home depot serviceman called me, set up an appointment to install my garbage disposal, today. Mind you, I was just getting my shoes on to pick- up the disposal. Of course, I made an appointment as soon as I was able to pick up the disposal. Beth kept her word, when I arrived at the store, that's exactly where I found the disposals setting; at the Kitchen counter showroom. No time to waste, the Badger 5 unit was my choice, so, I proceeded to walk to the service desk where a very nice cashier, quickly assisted me on my purchase. Finally, got home and to my amazement, my husband was waiting at the door, laughingly, grabbed it from me, to hand to the serviceman Stanley, who was there in the kitchen ready to install. Wow! He had actually already removed the old disposal and awaited the new one, in the time that I was coming home from the store. Wow! Home Depot and their serviceman were totally on the ball today! My husband and I are very satisfied customers, impressed with Home Depot's fast and excellent service, and highly recommend anyone searching for great service to go to Home Depot in Rochester Hills. Thank-you Home Depot employees: Mike K, Beth, Stanley the serviceman, and all others who assisted me and provided OUTSTANDING service.”
“I ordered a leaf blower online and received it the same day, unfortunately the battery was missing, I called customer service and they referred me to the store manager and this guy. He was very nice. He asked me to send some pictures and less than an hour later I had a new box delivered to my house and they took the old blower back to the store.
Thank you so much Mike Kerzinski
Assistant Store Manager in Marketing
Rochester Hills Home Depot, HD2727”
“Got a paint sprayer and have never used one before. Got a great tutorial. There ended up being an issue with the handle. The guys in the rental shop were very helpful and got us another sprayer. Very understanding and helpful workers! Will rent again from this location.”
“Outstanding Customer Service from Wanda.
Recently, I ordered a glider from the Home Depot website. Upon pickup at the Rochester Hills, MI store, I noticed the box was torn on one corner, and the unit's leg was slightly scuffed. After unboxing, I discovered the frame was bent, likely due to forklift mishandling.
I returned to the Rochester Hills store, where I was assisted by Wanda, an exemplary customer service representative. After explaining the situation, Wanda showed genuine empathy for the inconvenience I experienced. When I expressed my desire to reorder, she suggested I place the order via my phone while she phoned Home Depot's customer service for website orders to ensure the replacement would be satisfactory.
As Wanda processed my refund for the original unit, she went above and beyond by calling Home Depot's central customer service. She meticulously explained the situation, emphasizing the extra effort required on my part – from pickup to unpacking, repacking, and returning the damaged item. Wanda's primary concern was preventing a similar occurrence and arranging for the new glider to be shipped directly to my home.
Although express shipping wasn't possible, Wanda's persistence resulted in a price adjustment that wouldn't have been offered without her excellent advocacy. Impressively, even while assisting me and navigating on-hold times on the phone, Wanda efficiently multitasked, helping other customers in the store.
Wanda exemplifies the ideal customer service representative. Her dedication, efficiency, and genuine concern for customer satisfaction not only resolved my issue but also reinforced Home Depot's reputation for outstanding service. Employees like Wanda are the driving force behind customer loyalty, making the extra effort to shop at Home Depot worthwhile.
This experience has solidified my trust in Home Depot, and I'm grateful for their commitment to resolving issues and prioritizing customer satisfaction. Wanda's exceptional service has ensured that I'll remain a loyal Home Depot customer for years to come.”
“My husband and I are always here!!! I was so happy to be helped by Ramiz earlier. He was so sweet!!! He found the exact screws I needed. He was very helpful, he deserves a raise!”
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“The only reason you would have a bad experience at home Depot is because you're there not knowing what you're doing.... Home depot is not an education center..”