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October 2024 by John Bruner
Horrible company that will not honor their warranty. Purchased very nice 3/4 inch hickory Bella flooring. Used the Primmum Bella underlayment. Two years after the install the surface finish began peeling off. I made a claim. I was asked to submit pictures which I did. Was assigned a case number and a case manager. Since then I have been getting the run around to include them swapping case managers. The case manager called but went right to my voice mail. Case manager never called back. When I called I was told I needed to fill out a call back request form. Yeah, get that, like they don't have the good sense and practice to try and call me back. This is the normal process for these people, run you around until you get tired and give up. I have made several attempts to call them back only to have them hang up stating that they don't have to tolerate calls from angry customers. I wasn't threating or cussing just simply expressing my displeasure with their ingoing my case and asking when they plan to do something about it. it has been two months now and I got nothing. Oh sure they are nice when you make a purchase but have no interest in standing behind their promise. Do your self a favor, get a huge discount up front and don't count on any warranty or just go with a different company. My advice is avoid them like the plague. Hint, check their rating first as they are going broke. IMO it's a company run by a bag of grifters.
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September 2024 by Kris Mcclintock
Just bought a really nice cutting board.
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August 2024 by Hema Desai
Good clean and friendly customer service
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June 2024 by gary stacho
Great prices !! The staff was very Helpful.. Great product.
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May 2024 by Harris Johnson
This company is horrible my grandma is a disable and they came to her house didn’t even want to move our furniture out also they wanted us to move it outside. Now what if it was raining? I know other carpet companies that would have a moving truck we can put our furniture in until they are done. Horrible!!! And all they care is about getting a check not doing their job and giving the best customer service.
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April 2024 by Jason Ball
Great people that work here!
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April 2024 by James Gordon
They really work to get what the customer wants and they do it very well.
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March 2024 by sktt1209
DO NOT BELIEVE THE WARRANTY!!!!!A little over 3 years ago we purchased more than 1400 Sq/ft of EVP Vinyl Plank flooring from LL (Then Lumber Liquidators). It was absolutely beautiful and we looked forward to years of maintenance free living, and we felt like it was money well spent for the lifetime warranty.LL sold us the flooring and padding to go under it, we had it installed by the contractor that was remodeling our house.Fast forward 3 years, and it's absolutely falling apart everywhere.Corners are broken, middle of the planks are de-laminating, and we've resorted to having to put brown duck tape everywhere because it will cut your feet if you catch an edge!!!I understand that things happen in production... not everything always gets manufactured perfectly, and that's where the lifetime warranty should give anyone confidence to purchase.But more disappointing than anything, is the way this was handled. LL sent out an "independent assessor" and denied any warranty claim for two main reasons.1) They deemed the floor NOT flat to their standards. Which is true... there are SOME AREAS of the floor that are not flat to their standards.... However there ARE AREAS of the floor that WERE measured and ARE flat... yet still falling part!!!!2) The padding is literally falling apart under the floor, and you can feel "holes" where the middle of the planks are delaminating. They deemed the padding THEY SOLD ME, should NOT HAVE EVER BEEN installed under this particular flooring!!! LL told me that it was my fault for putting the padding down even though they sold it to me the SAME DAY they sold me the flooring!!!I'm now out THOUSANDS of dollars to have to replace this floor in just over 3 years.This floor was not abused in any way. We have no pets, no wet shoes go on this floor... no one would have ever expected this floor to fall apart in only 3 years...I would not recommend anyone buy from LL, as apparently they will do anything they can to get out of a warranty claim.
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March 2024 by Dan Rumschlag
Great company to work with from big jobs to the little piece of trim .
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February 2024 by Laura Boeberitz
Good quality product. Good customer service. We are very happy with our do it yourself floors.
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February 2024 by Rahul Misra
Great team, helped me pick out the right hardwood flooring for a unique platform in my house.
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February 2024 by Sarah S
LL Flooring hands down has the best selection of high quality flooring around. Their flooring was also the easiest to install vs samples we tried from other stores. And somehow... the flooring here was more cost effective!I highly recommend this place. Quick delivery times, amazing customer service, and high quality products. Thank you LL Flooring!!
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January 2024 by David soeder
The associate I dealt with was very friendly and knowledgeable. I was there to only purchase 1 box of flooring to replace damaged pieces and was very surprised by how positive the experience was.
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December 2023 by Faith in Action
All employees were great!
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November 2023 by Shelly Fraley
Great staff!
