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February 2024 by DeMarcus Garrett
Ordered one item online, a plugin oil diffuser. I received a text stating when it was ready for pickup. I chose the curbside pickup and followed the instructions. 15 minutes later, no service. I called the phone number on the pickup page, no answer. Terrible customer service for something that can be bought anywhere.*UPDATE*I went in and walked up to what I assumed was the service desk and was rudely addressed to get in line where the other register is located. After the additional wait, my purchase couldn’t be found. After listening to arguing over who has who’s “handheld”, another employee stated my purchase was in her cart and walked away. About 5 minutes later she reemerged with my item. All-in-all, it took 30 minutes to pick up one preordered item.
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January 2024 by Michelle Mack
Great markdowns after Christmas; gift wrap for $1.80! Many shelves are completely empty. The staff members are very friendly.
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January 2024 by primeteam
if i just could give 0 stars !!our appt was at 4:30am we checked in on time and now it's 2pm and we are still on the dock !!!the worst receiver ever !! and we still have another stop after this one with the same company , we may probably stay the night there !
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January 2024 by Annette Sawdey
I give this Joann 0 if could everything come in there and ask for help find something I get sant all over and still don’t did it. I can go to any other store around and do not have the problems that I have every time I go in the store you need to shut it down.
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December 2023 by J F
The staff has always been very friendly and helpful, but this store is very dirty. I was greeted today by trash all over the floor by the door. The floors look like they have not been washed in a very long time, if ever. It is also very messy. There were boxes of stock sitting all over. They really need to clean this store!
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December 2023 by Larry Babb
Tons of anything you may need!
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December 2023 by David K
Went into the store with my wife and 1 year old son only to be greeted with a stern, “We close in 5 minutes.” along with a glare both by the older woman at the register 5 minutes before 7pm even though hours say differently online. Lost our business for sure.
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December 2023 by Kristy Lewis
Says they are open until 9. But sign on door says Dec 11-16 open until 7. Update your hours online!! 20 min drive only for you to be closed!! Looks like someone also had this issue two weeks ago. So not a one time thing.
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December 2023 by Sam Lyszak
I’ve had good experiences in the past at this JOANNs, but today there was something said to me that bothered me.Today when I got to the cash register, one of the first things said to me was, “Not giving up on that mask yet, huh?” I really wish I said something when it happened, but I found it rude and inappropriate. I don’t think that it matters why people choose to wear a mask, but I personally have a weakened immune system and work in healthcare. I wanted to leave a review for the purpose of educating this specific employee (I didn’t catch their name). Wearing a mask is not a political statement, they have existed before COVID. I think that it’s disrespectful and irresponsible to make negative comments at people for choosing to wear extra protection, ESPECIALLY during cold and flu season.Like I said, I haven’t had experiences like this in the past here, I just wanted to take a moment to educate, and give another perspective.But there’s also a young cashier (so sorry, also didn’t catch their name) with long hair and a septum piercing who was very friendly and very kind!
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December 2023 by Ainsley Hicks
Absolutely horrible customer service. Walked in not realizing they are closing since all lights are on and it was 7 pm and was screamed at by an employee once I started walking in. Not a "hey we are closed sorry" a " YOU CANT COME IN WE ARE CLOSED, YOU NEED TO LEAVE" if you are closed, maybe put a sign up and lock your door? I understand being frustrated, but screaming at a customer for mistaking your hours is tasteless.
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November 2023 by Reginald Yarbrough
Times have definitely changed, I shopped this morning for a very simple item: Fusible interfacing; I was interested in a particular type and Not 1(one) of the store staff members was able to answer my questions. The cashier-Sandy was so slow I couldn't believe it! It appeared she had a problem with counting. They were all not hospitable, I won't shop here ever again! I think that was the staffs intent.
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November 2023 by Faith Cox
If you’re going to Joann’s hoping to ask questions and get a good customer service experience DO NOT ask Jennifer for help. She is extremely rude and her attitude reminded me of why I choose to shop at Michaels over Joann’s.
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October 2023 by Kaelyn Crawford
I had to get knitting stitch markers unlocked (which is ridiculous in its own right) and I had to ask how to do it. The ONLY lady I could find in the store was the one cutting fabric and I politely said “excuse me but can I ask a question” and she pointed her finger angrily at me and said “can you just give me a minute”?! So I finally got someone to help and she was rude too and said “we are all tired so cut us some slack”. Like I’m sorry you’re tired? But it used to be that you had to be polite to people, especially customers, no matter what. I’ll be finding out their names and making sure someone teaches them etiquette.
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October 2023 by JeremySkates419
Esther was extremely helpful with finding things around the fabric area and getting the things I needed for my Merlin costume!10/10 will absolutely come again!
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August 2023 by Sherika Armstrong
First time in here... Dealing with a major hair transition.. needed jersey knit for head wraps .. after finding what I neededEmily patiently cut my head scarfs..like 10 +wrapsno problems no attitude answered all questions well.. very well manored easy to deal with actually the blessing of my today do to how I was feeling upon Entry..Thanks Emily u rock girlfriend..Thank you kindly