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November 2023 by Andrew Azelton
Ive worked with these guys for years. Always great. Honest and fair
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October 2023 by Nicholas Whipple
I love going here the mechanic is honest and reasonably priced
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September 2023 by Meghan N
We were purchasing a used car and took it to Jake's to have it looked at before proceeding. We provided a Car Fax and they did a full inspection that was about $125. They told us it looked in good shape so we decided to move forward. Immediately the car we purchased started having many obvious problems, and it's really unfortunate that we paid an allegedly trusted repair shop and they missed all the problems that include: car burning oil, brakes needing replacement and who knows what else. Really disappointing
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August 2023 by Joe Lopez
We've used Jakes a few times and the customer service is always great. Excellent communication and their quotes and prices are always very fair. I highly recommend the crew at Jakes Automotive!
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July 2023 by Brandon Scott
Good and bad. They obviously get a large amount of business and there is a reason for that. They also turn cars around quickly.The problem is they feel they've earned enough wiggle room to lower their standards of customer service and work. Especially when dealing with smaller customers.I almost got double charged for something but had to correct the cashier for a returning issue.I got my window repaired and was missing a plastic part that I had when I went in. That I decided to replace out of pocket instead of going back and forth with "customer service"Don't even try to ask questions.It's an insult to them and they will insult your intelligence for asking. Don't try and ask any questions at all, you will be met with an attitude like " well are you going to drop your car off or not, doesn't make a difference to me".The opposite of helpful."Drop it off and find out buddy I don't have your problem and I don't intend to help you understand your options or give you any confidence. Trust us or don't, we will be fine either way." Type attitude.I understand why mechanics don't commit early, the dismissive defensive here we go again attitude and careless quality of work is unfortunate though.Combining all these things together? Eh.
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June 2023 by Dharmendra Bhavsar
I took my car for wheel alignment and they told me checking charge $69 and say if any problems $130 and I agree. Mike told me you have put for a day and collect at 6.00pm and after one hour they call me and say you have to change tires and they charge me $143 just for checking I don’t argue with Mike and pay so don’t go there , they making money only.They people doing nothing ??
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April 2023 by Jenny Hoggatt
Jake’s automotive has been so good to me and so honest every time I have gone in! I’m so thankful for them. Recently, I brought my car in to get fixed and they quoted me a fair price but it was fixing something pretty pricey. When they got in to fix it, they realized it was a much less severe fix and would be much cheaper. And instead of lying and making me pay the expensive price, they were honest and allowed me to pay the cheaper price even though they still had to do the first quoted work. I am always so impressed with how kind they are but I’ve been absolutely blown away by how honest they are every single time! Thanks guys!
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April 2023 by Vlad Dragoi
I will not be using this shop again.I took my car to these guys to have my winter tires put on and an oil change done in December 2022. In the process of putting on my tires, they somehow managed to cross-thread 2 lug nuts.I didn't find this out until I went to change back to my summer tires, and two of my lug studs broke in half.I took the car back to them so they could make it right. It took them two days, and they managed to break an ABS sensor, which they replaced, to be fair. They also tried to make it seem like they were doing me a favor by "only" charging me $450 to fix their own mistake instead of the $1150 it would have been. At the time, I just wanted to put this behind me, but I do regret not arguing this point.
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September 2022 by Brittany
UPDATE AS OF MAY 13TH: HAD TO GET WORK THEY DID REDONE BY ANOTHER SHOPShort story: was overcharged DO NOT RECOMMENDLong story:I unfortunately had a tire leak and found out I had a nail in my tire when I checked. I figured I'm trying to find a nice repair shop close to home because it's hard to find a good reliable place now a days especially being a female. I gave this place a call and they fit me in same day. Beautiful!! Off to a great start!I dropped the vehicle off at the appointment time we set, I signed a form stating I pre authorized them to fix up to a certain amount. I thought this was nice! It allows them to fix small problems on the spot rather then calling, getting authorization and waiting for me to call back. For a small amount of money this was nice for the both of us! I get it fixed quickly and they can continue with the flow of business.I received a call less then 50min later stating I had two nails and needed two patches but it was fixed and ready to be picked up! So far I love this place and was extremely impressed by the speedand friendliness of the staff.Unfortunately when I arrived I was charged more then the preauthized amount I signed for and was not informed of this prior.I was charged wayyyy more then I ever had for a plug or a patch. I understand inflation happens but this was by far the MOST!Not only did they go over the amount I agreed to pay without a call but they didn't inform me it was over that amount until I was picking it up.(I use to work as a service writer at an auto shop)Update: ended up having to get my tire fixed at another shop as of May 13th because they didn't patch it properly!!!!DO NOT GO HERE!!! OVER CHARGED AND HAD TO GET THE WORK REDONE!!!
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September 2022 by Ryan M.
Highly recommend going to Jake's for everything automotive! Been coming here for years and with multiple vehicles. Have driven all over the country never had any issues, meticulous maintained! Very reasonable prices and great staff! Wouldn't go anywhere else!
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August 2022 by Steven Hannosh
Satisfying Experience is what you will encounter at Jakes….Chris is your Go To, he’s very honest and straightforward- will go over pricing upfront and mutually come to an agreement. They know client satisfaction, i go out of the area just for these guys.
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August 2022 by david kozlowski
Excellent service! Courtesy van door to door. Replaced ignition switch in half the time estimated for less money than originally quoted! Can't say enough about the fantastic service, quality and price...
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August 2022 by Scott Longas
Had a few issues with my vehicle and the staff here was awesome. They fixed the issues on my Taurus without ripping me off. I highly recommend.
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July 2022 by Autin
Jake's has helped me with things ranging from towing a broken down car and fixing it to used car inspections before purchase to unexpected and unknown repairs. Came recommended from a long time friend and they were open and honest the whole time I did business with them. Prices are always reasonable and in line with what other shops in the area charge.
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July 2022 by Jenna Elizabeth
Called the business to ask a few questions, they definitely need to learn some manners when talking to potential customers. Do not recommend.
