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“The selection of items at this store is remarkable! There's a huge selection of high-quality merchandise at incredibly low costs. And the money you spend here goes towards home building and ownership for local families. This is also a very rewarding place to work and volunteer. Candy, Dave, Rich and I are just a few of the great people at this store. Check this store out - you won't be disappointed.”
“Clean store. Occasionally it takes time walking around to find someone on the floor to assist you but whenever I have found that person they've always bent over backwards to help me. Anytime I've had to go to the customer service desk for questions, returns, etc. they have went above and beyond to assist me at this store / location. Thank you Lake Orion Home Depot!!”
“Exceptional service from sales staff and delivery team. Tom and Robert showed up , I was greeted and asked where I wanted the product placed . And was there before promised time . Keep up the good service Dilman .”
“Stopped in to grab a furnace filter and saw a nice deal on a Milwaulkee right angle drill bit/ drill bits combo. Was helped by an older gentleman named Howard. I cut myself somehow and he took swift care to get me patched up before I left. Thank you Howard :)”
“My husband and I are always here!!! I was so happy to be helped by Ramiz earlier. He was so sweet!!! He found the exact screws I needed. He was very helpful, he deserves a raise!”
“I've had great experience with Russell Hardware. They have an excellent hardware selection and the staff is always very helpful. Recently, I walked in with a faulty door latch and Bill set me up on the spot with interim parts and got the latch working so I had a functional door lock while I wait for the lifetime warranty Baldwin parts to arrive. I'll definitely continue to use them as my go to hardware source. Thank you Bill & Russel Hardware!”
“Id give 5 stars but it's so annoying to have a employee ask me if I need help ain't no one can helpe but me go ask grandma then the employees that ask are usually ugly if they where good looking I'd ask where the 10 mm sockets are and we would follow each other to the sockets and see there wasn't any in stock.”
“These 5 stars for Mr. Karven who helped me out as if he is my helping buddy. I went in there to buy some heavy lumber and cinder blocks. Karven saved me my back and hassle, to find the right items. I Very much appreciate it. And I finally able to make this firewood rack.”
“Outstanding Customer Service from Wanda.
Recently, I ordered a glider from the Home Depot website. Upon pickup at the Rochester Hills, MI store, I noticed the box was torn on one corner, and the unit's leg was slightly scuffed. After unboxing, I discovered the frame was bent, likely due to forklift mishandling.
I returned to the Rochester Hills store, where I was assisted by Wanda, an exemplary customer service representative. After explaining the situation, Wanda showed genuine empathy for the inconvenience I experienced. When I expressed my desire to reorder, she suggested I place the order via my phone while she phoned Home Depot's customer service for website orders to ensure the replacement would be satisfactory.
As Wanda processed my refund for the original unit, she went above and beyond by calling Home Depot's central customer service. She meticulously explained the situation, emphasizing the extra effort required on my part – from pickup to unpacking, repacking, and returning the damaged item. Wanda's primary concern was preventing a similar occurrence and arranging for the new glider to be shipped directly to my home.
Although express shipping wasn't possible, Wanda's persistence resulted in a price adjustment that wouldn't have been offered without her excellent advocacy. Impressively, even while assisting me and navigating on-hold times on the phone, Wanda efficiently multitasked, helping other customers in the store.
Wanda exemplifies the ideal customer service representative. Her dedication, efficiency, and genuine concern for customer satisfaction not only resolved my issue but also reinforced Home Depot's reputation for outstanding service. Employees like Wanda are the driving force behind customer loyalty, making the extra effort to shop at Home Depot worthwhile.
This experience has solidified my trust in Home Depot, and I'm grateful for their commitment to resolving issues and prioritizing customer satisfaction. Wanda's exceptional service has ensured that I'll remain a loyal Home Depot customer for years to come.”
“The window screens are not organized by the pricing tag underneath each clump, but rather haphazardly. It took a bit of digging around for my dad and I to find the correct roll for my needs.”
“My husband and I are always here!!! I was so happy to be helped by Ramiz earlier. He was so sweet!!! He found the exact screws I needed. He was very helpful, he deserves a raise!”
6AM - 10PM
465 Brown Rd, Lake Orion
Home Improvements
“This afternoon, I shopped at the Brown Rd store. I needed light bulbs. They have a vast selection! A man named Ken explained that the dimmables are on the higher shelves, that the soft white, daylight and bright light boxes are distinguishable by color, and pointed out the display lighting examples. He saved me lots of time and was very kind. I was very grateful.”
“We’ve had really nice work done by Yes Home Services in our house like our gorgeous Carrara bathroom. We also had all our windows and a French door replaced. They are beautiful, professionally installed and energy efficient.”
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“The only reason you would have a bad experience at home Depot is because you're there not knowing what you're doing.... Home depot is not an education center..”