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April 2024 by Joel Pallay
FYE uses a predatory tactic to trick customers into signing up for a FYE Backstage membership plan hoping you join for a tiny discount on one purchase and hoping you forget and continues to charge $11.99 a month. Don't give this business your money.
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January 2024 by Kurai Bastet
Found all that we sought that day and then some. Great customer service
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September 2023 by Aiden C
I am on a different account, but the last review was mine. After extensive google search, I found out they teach these people to scam you. I was able to get it cancelled the same night...after getting the incorrect email corrected over the phone. If I get a charge for this, I am fighting it to all heck. I have the screenshots of my cancellation. I am not paying for this service. I will not be back to this store or any FYE ever again. It's expensive to begin with and they try to fake you out with their false 'rewards' program. DO NOT FALL FOR THE VIP SCAM. Edit: If this happens wait 72 hours for the card to activate. Go to the website on the pamphlet they gave you. Activate your account with the email they put in the system. Go to your profile, click membership, then click cancel membership. This most likely will not work. For good measure, contact them via 'contact us' (multiple times) to cancel it. Make sure you say you will cancel the associated card (even if you have to lie about it) because these people will do all they can to keep you on file. Check Reddit - this is a pure scam. Do what you can because you do not want to get caught up in this. When it is cancelled, you will be unable to login period. That's how you know it's gone.
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September 2023 by Ashley Carter
Signed me up for 'rewards' without telling me it was going to charge me 11.99 after 30 days. I have to wait for thr account to register in the system in 72 hours before I can eben cancel it. I am not pleased.
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July 2023 by Araya the Human and Snow the Cat
They said they had a CD I was looking for, but it was really badly organized compared to the ones back in Florida, so I couldn't find it.The employee showed me which shelf it was, but didn't say anything about where on the shelf, so I didn't have any luck finding it
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June 2023 by Charisse Green
The store is nice and tidy with lots of options of fandom merch and albums. Mason rung me up and was very sweet and helpful. Definitely an above and beyond type of employee!
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June 2023 by Nick Foxx
Great selection of fandom stuff and music will always stop here when I go to the mall
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March 2023 by Sam “Sayum” Canty
Our favorite media store besides disc replay just a bummer there isnt one closer! We always leave with stuff!
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January 2023 by Local Tour Guide
Good selection of character merchandise. Pusheen was a hit. Some of the TY beanie boos are on sale for $5
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December 2022 by Loyalty
The worst fye I been to. I ask for help and didn't even get no help she just looked at me and walked away and when I asked her again she got mad and said if you do it know what you want just get out the store.
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November 2022 by ashlie love
i loved fye but at my recent visit this weekend they tricked me into two memberships. they pitched the vip card by saying 'its free, not a credit card, etc' and then right when you finalise it she told me it was a subscription. i said 'do i have to say yes?' and she said 'yes i already put your information in sorry, but you can cancel as soon as you get home.' she kept telling me to just go home and cancel it as soon as i get home. i emailed fye as soon as i got home, no response. i called today and they told me its not in the system yet and it takes up to 72 hours (which it has been over) and to wait to see if i get charged then they can help me. they also had me sign up for magazines which i was able to cancel today luckily. also i bought something labeled $10 and it rang up as $29.99 but i was too upset that she just signed me up for something before telling me it was a subscription and not letting me cancel it to mention the pricing it at the counter. ive never had a bad experience until now and im very disappointed.
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October 2022 by Haley Nicole
Workers were super sweet and helpful. Very welcoming for my curious little.
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October 2022 by Mark Pasden
Had a good variety of stuff from music to movies to even toys and other things. I can even buy a good amount of Japanese candies from there too. If only more malls had this store.
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September 2022 by Cyber Cc
Manager was extremely unprofessional, store is a mess. Tricked my bf into signing up for the scam rewards program. Don’t recommend this store
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September 2022 by Linda Bailey
Lots of stuff to look at. The best is out because it's early Halloween Season. Great for xmas gifts.