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February 2024 by Joyce O
Wish I could give zero stars! Horrible customer service!!! Rude or high employees that couldn't care less about you. Have to hunt them down to get assistance.They only enforce their return policy when they feel like it. Witnessed a woman & her husband return DIRTY shoes that she admitted to wearing outside. We purchased a pair of shoes for my daughter. She was excited to try them out & wore them around the mall for about an hour. She quickly realized that they hurt her right foot (you can only try on the left shoe in the store which is SO stupid). When we tried to exchange them for a bigger size they refused because of a little glitter on the soles...which I was able to wipe right off. I mentioned the previous customer that was allowed to return dirty shoes & they got a huge attitude with me. Will take my business elsewhere!
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February 2024 by Tomi Jones
In the store for over 20 minutes, not 1 employee ask if we needed assistance. Finally received assistance, asked for a 9 sold us a 10. Returned and manager blamed us for their mistake, never apologized. VERY POOR CUSTOMER SERVICE. LAZY EMPLOYEES
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January 2024 by Kay Binder
Just left JD sports at Great Lakes crossing and want to give a special shout out to Gavin! He went above and beyond for me! From the initial phone call to the pick up of my purchase. Definitely go shop…they got a lot of options i haven’t seen in other stores.
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January 2024 by Keith Wysocki
Confusing
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December 2023 by Lil_LyriX
I love yall but did you go out of business?? Went to Great Lakes Crossing today and it wasn’t in the food court anymore…
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November 2023 by Some Dude
If I could rate 0 stars I would. I tried to make a return at this location in August. Since I paid through Klarna, the store policy is to refund me in cash. However, the manager at this location who I dealt with took my return and said she needed to check and see how to return this on the phone in the back. After 10-15 minutes of waiting with no response from her, I asked an employee to go in the back and ask her if I was all set to return home (I had a new puppy I needed to look after). He came back and said I was all set. Should I have waited for proof of the return? Yes. But I didn’t have the time to wait on someone who seemingly vanished into thin air.The return was never processed. So I ended up footing the 135 dollar bill. Either this is total negligence on their part or someone in their staff stole the shoes. There isn’t any evidence of it in their inventory and after dealing with finish lines terrible customer service on multiple occasions, this still hasn’t been fixed. I’m going to the local police to file a report of theft. Their prices may be worse, but just go buy at Foot Locker.
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September 2023 by SOULSTAR L.A
THEY'VE GOT VARIOUS BRANDS OF SHOES AND A VERY WIDE SELECTIONI DON'T BELIEVE THEY HAVE ENOUGH EMPLOYEES TO COVER THE AMOUNT OF SPACE AND MERCHANDISE THEY CARRY.OTHER THAN THAT IT'S A GREAT STORE
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July 2023 by Green Mountain
07/11/2023 went to this store late evening. About three employees standing by the the counter not one of the asked if i need help. No customer service
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July 2023 by Maurita Grimes
Pretty good customer service and a nice wide selection of shoes and apparel.
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May 2023 by Naomi
They have a great selection for young boys and men but very little for sizes 6-8 shoes
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April 2023 by Natalie Fowler
Great experience at this finish line! I came in to buy some blazers and was immediately informed that they had very limited stock due to high demand. Although the color I wanted was unavailable, the employee, Gavin, brought out several sizes for me to try so that I could know what size I was. After trying on three sizes, we figured out which was best. Coincidentally, they had that size I needed in the men's version. Gavin was even kind enough to re-lace my shoes for a more desirable look.
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March 2023 by Chris Colon
Never have the basics. You would think they would order more size 12 shoes.......
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January 2023 by Darold Hogan
Good selection of shoes but I believe it was the shift lead or what not (a guy) was a bit snippy with me. I didn't like his attitude. Regardless of the time a customer comes in it is important to still serve with a smile and no attitude.
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January 2023 by Brooke Hewitt
I called this place At least 10 times To get no answer And no customer service at all The girl messed up my return and only gave me 3 of my 4 items i was returning she kept the shirt but did not refund me 35$ that i was owed the invoice proves the error and id like my refund of 35$ . trans#73780 , cashier: 0349653Purchase trans: 74013Please refund my money guys its Christmas
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November 2022 by steve papin
Went in 3 times today and waited for almost an hour with no help. I was going to buy 3 pairs of shoes. Now I'm in the parking ordering these shoes from another store.
