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August 2024 by K Smith
Not very helpful at all. I made a comment about the kiosk not being very easy and how unhelpful the staff (one person) was and the associate made a comment about customers in the store that she was helping and then I asked did she forget that it was just she and I in the store for quite some time and she knew I was struggling and never once assisted. The machine wouldn’t take my card to allow me to print out my resume and letter of recommendation for an interview I had today. Mind you I used the same card to pay for a key I had shipped off in store so it makes no sense. I left quite a bit upset and with nothing. Thanks again and won’t be back. As a matter of fact go see Luke at UPS on Baldwin like right down the street. Very kind and super easy. No issues!
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July 2024 by JBeat
Guy on the phone lied to me about having the paper stock needed for my print.
He also lied to me about printing my print as soon as I emailed it in.
He conveniently didn't notify me about the same-day print fee.
The manager at this location charged me a "resize" fee for my picture.
She used Photoshop to do this, and literally changed the aspect ratio of my picture using the Resize function, instead of maintaining the aspect ratio by using the Scale function.
I brought up how I witnessed her changing the aspect ratio right on front of me, and asked her to maintain the aspect ratio. She blamed the "program algorithm" on her own misuse of Photoshop.
I explained how the aspect ratio was changed, but she kept defaulting to "program algorithm" instead of changing how she was using Photoshop.
Then it took 15 minutes for the picture to actually be sent to the printer.
I called in 30 minutes ahead of time with my order, should have been a 5-minute visit to pay and pick up my order, turned into a 30 minute visit of being lied to and having surprise fees tacked on.
It's unreal.
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June 2024 by Reggie Green
I went were a month ago to get a something printed that needed to be on smaller paper. The woman working with me, I think her name was Tiara or Tianna I can’t remember, did a fantastic job working with me. It took about 6 different times printing my document for it to fit on the page properly but she was so patient and was determined to help me get it right. I really appreciated her kindness, and patience and for her determination in helping me get what I needed.
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June 2024 by Lacey Wolk
They leave you standing there for 30 minutes I would never come back here
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April 2024 by M H
Tyana gave me the best customer service I have had in a very long time:) she was kind in helping with my prints! She went above and beyond, I walked out fedex feeling so thankful for her help; I thanked the lord for her and may he bless her and keep her close to him?
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December 2023 by C Siekkinen
Thank you, Melissa!!Needed items printed in a couple of hours. She was very friendly and assured me it would get done. Everything was done early and with great quality.
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November 2023 by Samantha Davis
I apologize for not catching her name, but whomever was working last Friday night was a ROCK star. I called, and she was friendly, warm and knowledgeable. She assured me my prints would be ready at a certain time, and they were done early! (I know that can't always be the case, but it was lovely for my event). And then when I called back to let her know someone else was picking up my print, she handled it with ease. Smooth process beginning to end. Thank you so much - excellent customer service!
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November 2023 by The Bones
Couldn’t find my order originally. Messed up order entirely, wrong size, not front and back like it was supposed to be. refused to give me my money back without going online which I could not do without leaving which makes zero sense. Said I could redo order at home and they can replace at an additional cost. Can’t even do that. so I had to absorb the loss. Definitely a first and last experience for me with this one.
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November 2023 by Vicky Reyes
Worst experience ever both times here, staff here are slow and have the worst attitudeAvoid this location at all costHad to come here twice, only because this is the location closest to my house
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September 2023 by Steven DeClerck
Terrible company
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September 2023 by Joseph B
Terrible.
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September 2023 by Isidro Cedillo
Bad service
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August 2023 by Daman N
Two people in front of me and somehow I was still here for 45 mins
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July 2023 by Trinity Paquin
Tyara working at this location was EXTREMELY helpful! My mom and I came in with a very confusing shipping situation and she went out of her way to make sure everything got figured out!Thank you!!
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March 2023 by Kyle R Stevens
Stopped by to drop off some prepaid packages and get a receipt. Service was fast and efficient, even though the line had multiple people waiting to be served before me. The woman at the counter greeted me with a smile and was friendly. Hopefully, this location gets a self-service kiosk soon with a package bin for drop offs.
