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March 2024 by Matt walklet
If I could give them 0 stars I would. Was told pharmacist was running behind, only 10 to 15 more minutes. Waited 45 and then the pharmacist starting taking care of orders and employees rather than getting the pharmacy open for the customers that have been waiting. Pharmacy opened an hour and fifteen minutes after it was supposed to and then the ladies at the register were a pain.
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February 2024 by Mark L.
They don't have half what I need , I always have to go to another store and the prices are higher, the employees all have attitudes I used to think the only reason I stayed was for the gas prices, but I drove by citgo at maybe and sashabaw and it was .04 cents cheaper, this will be my last renewal zero stars it won't let me post this .
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February 2024 by Kris K.
Look, I'm disabled and need a riding cart. The store in Auburn Hills has riding carts that are so broken, none of them move. I'm sorry I signed up at Cosco ....
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November 2023 by Jessica G.
Every time I've used the self checkout I've dealt it employees that are rude and borderline nasty. I decided to never use self checkout after my last few experiences. The final straw was the self checkout employee harassing my mom, telling her she needed a card and it looks like we are together when we went to checkout. My mother was in from out of state and just came along to shop with me after I got her from the airport, all the items were for my family. It has been worth it every time to go through the cashiers as they are always friendly and don't act like you are bothering them. Made the mistake today of using self checkout at 515 and had the same experience as every other time, rude employee who acted like I was bothering her when she had to clear an error code. While walking out I heard her say to the other self scan employee "I'm not dealing with this sharing scanner crap again today." Not sure what that meant but it's not a great representation of Costco. Everyone else is always very helpful and this location always is well stocked. Just avoid self checkout at all cost!
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October 2023 by Isaac Q.
Rude azz employees at this location! Made my wife get OUT of bed while she's home sick with Covid just to come way up to the store and buy some Kombuchas all because my name on the account was expired?? AGAIN... we are MARRIED with the SAME ADDRESS and been coming to this location for years but none of that matttered! I don't ever plan on stepping foot back in a store where I'm not wanted!
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October 2023 by Linda G.
The staff can be very rude. Cashier at u-scan Michelle has a Nice/Nasty attitude. I hard a time with my 7 items pillows and a soft foldable rug few other small items. The scale wasn't registering my items she came over. I apologized said I'm sorry maybe I should have went through a regular line. Yes you still can! An item later it freezes up again. She takes her time ringing up items inside other guests carts before she comes over and clears it again. Okay last item and it freezes up again. She's again helping other guest scan items in their carts. A register opened beside me I left that register as it was and started over. I rang up 3 items cashed out then rang the other 4 items. Before I left I went to look at her name badge and she says " oh your beautiful " this women is a crazy witch. If she was trying to rein my day she did. I'm a very self sufficient customer and rarely ask for help. I rarely go to this Costco I will definitely try to avoid it in the future. Costco needs a few secret shoppers to assess employees customer service skills.
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August 2023 by Matt P.
Stay away from the tire center. They either either have no clue what is going on or they lie to customers. Whichever one it is, it is not worth the risk. They could not provide ANY resolution to their mistake. They would not even acknowledge they did anything wrong or have any plan to avoid similar problems in the future.
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May 2023 by Robert F.
I have no issues with the Auburn Hills Costco store, but the pharmacy is a different story. I take a legit script in from my Doctor, and the pharmacist refuses to fill it as written, she wants to tweak it for some reason to fit her cost margin i have to assume. Note to the pharmacist you are not a Doctor. While I understand questioning it and calling the Doctor, once you get clarification you should do your job or move out.
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May 2023 by Tom Branciforte
What can I say, they even beat the insurance prices.
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March 2023 by Melanie R.
*BEWARE* A Costco tire associate broke my power folding 3rd row seat!!! I filed a claim and Costco refuses to fix it!!! There was no reason for the employee to operate the seat because the spare is stored under the van. The seat only requires a push of a button to fold, but it looks like it was manually forced. The leg is bent and will no longer fold or open! Costco had lost this customer!
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February 2023 by Mary D.
I visit this Costco weekly but will not shop here again. Tara in checkout was rude, patronizing, dismissive and disrespectful. She clearly needs additional training in customer service. I accidentally left my debit card in my car and said I would run out to get it. This apparently was a huge inconvenience for her! She lectured me with an arrogant and self- righteous tone. Speaking with the manager who was at her register already, was useless. My guess is Tara has known difficulties and requires monitoring. When I returned with my card in another lane, I stopped to see if my Visa card was still there that I tried to previously use. I heard her say to the manager, "stop staring at me" and they laughed. Do better Costco!! Ridiculous!!!
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January 2023 by Andrea S.
I stopped by Costco today for gas after a pretty bad experience at Discount Tire. As I was leaving Costco, I drove around by the tire service center to see if someone could assess the tire that Discount had just overfilled. The bays were closed but Logan was walking out of the store and I asked him if he could help me. He asked if I had an appointment and said no, and explained the situation. He said yes and told me to drive around to the garages. He quickly and happily helped my tires. I always love everything about Costco and was really grateful for the help today. Everyone should learn from Costco and their standard for hiring employees!
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January 2023 by Joseph Sanchez
Really cheap prescription drugs and over the counter stuff is also cheaper than any other pharmacy l.The trade-off is it's hardly ever open and they don't even follow their own posted hours.
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December 2022 by David M.
First off who doesn't love COSTCO? Pretty much everything in the store is awesome and its by far my personal favorite goto store to shop.Recently we got robbed and realized we needed a serious upgrade in home security and we started with cameras and got five Blink security cameras and they are super easy to set up and operate.Next was a home alarm system and Simplisafe is super easy to set up and operate. I compared prices with everyone and COSTCO beat everyone as usual. Plus COSTCO has a great return policy if something gives you trouble.COSTCO is always a mad house and i enjoy the samples and quality products that they sell. Best get some home protection in this crazy world of ours. AI like COSTCO because with this purchase I completely avoided the crowds and shopped online and even got three months free monitoring ($27.99) a month for free. I have seen NO other retailer offer that or the low package prices so thank you COSTCO.
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September 2022 by Mikki M.
This review is the for tire center. Conveniently they have no business reviews and id like to place a fair warning to those coming for tires. Yes, you save on tire cost by a few bucks but I guarantee your time talking to these A-holes is worth more money going else where. The biggest bunch of rude self-absorbed pricks you'll find. They spend more time giving you attitude than helping you. We are here for new tires, not for a bunch of weak little boys to puff their chest.
