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July 2024 by Chad Scribner
Almost everything in the store can be purchased on Amazon for significantly less money. This store would never be my first pick for electronics.
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July 2024 by Edward Wallace
Looking for a new tv within budget. Sean, Austin, lady manager (don't remember her name) and the guys upfront were amazing and extremely helpful. We had originally ordered one online, they helped return and found us something way better that we were looking for. Ty everyone!
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July 2024 by Kathleen Rodriguez
Michael was very nice
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July 2024 by george maclean
Poor service
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July 2024 by Chris Sokana
Kyle and Lessandro went above and beyond to help me fix a problem I had it all depends on what store you go to and I will definitely make the extra drive to shop at this store thank you 100X
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July 2024 by B P
I purchased a laptop, and I discovered it went on sale 2 weeks later. I asked for a price adjustment, and it was granted in April. It's July, and I have not received the full repayment. I been told 5 times it's been approved and funds were being sent. Best Buy has lied to me repeatedly. I've received no call or follow-up from a manager. All excuses. It is terrible for a billion dollar company to have such poor customer service. BTW, most of our major electronic purchases are from Best Buy.
Good morning Brandon.
I do not use social media. You may email me directly if you are look to help. Thank you
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July 2024 by Douglas Mutart
Great selection of laptops except for the Razor Stealth 16 that they sell online but not in the store. I won't make that sort of purchase sight unseen.
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July 2024 by Nick Chapman
This particular store has a very limited selection compared to most
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July 2024 by Charlotte Pickett
When a associate asks you if you need help and tell me exactly where your item is located that's good service and when he also sees I'm looking confused with all the options comes over remembers your phone type name brand comes over suggest the best buy for me to take on Vacation now that Great Great Customer Service
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July 2024 by chetham brazill
Love bby
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July 2024 by ASPRA World
Geek squad is a big hype and service quality is poor.
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June 2024 by Luc Robert Poirier
Best Buy in Auburn Hills, MI, the retail side, is 5-Star. The staff is friendly and knowledgeable. The Geek Squad side, at that same Auburn Hills, MI location, however, 1-Star. I went to Geek Squad specifically for their assistance in a hardware matter I assumed they could help me figure out, and I made it clear I wanted to purchase those items that day while I was there, but I was made to feel I was inconveniencing them. To start, an older tech made me feel I was interrupting his lunch. Then he wanted to know what I needed. No "How may I help you today?" but more like "I'm busy, what do you want?" Mind you, there was one customer working with a tech and one customer in line ahead of me. That was it. He asked if I made an appointment. I told him I did not. HE ROLLED HIS EYES and wanted to know what I needed. I explained and he didn't understand. I explained again and he wanted to know why I wanted to do what I wanted to do. It wasn't a necessary part of the conversation but I explained, hoping to shed some insight but he repeated "Why would you want to do that?" I finally asked him if there was another tech I could speak with and he told me to take a seat, they were all booked up, and if some time opened up they'll try to work me in, but no promises. He added it could be a few hours. I took a seat and wrote an email to Best Buy Corp, explaining my experience with Geek Squad. This was several weeks ago. No response. I would add that I never had such poor customer service at Geek Squad in Auburn Hills, MI before this encounter with the donut eating middle-aged tech who was too busy watching BATTLEBOTS reruns on YouTube, but thinking this is the direction the company is going in and these are the kind of techs they're using, I'm looking for an alternate source for tech-related service.
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June 2024 by Dan S
They are very organized in providing service. The person I spoke with was helpful and I left feeling that a good choice was made.
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June 2024 by Mariusz Maniu
Cool and cheerful service ?
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June 2024 by Jessica Schaefer
Jared was super helpful today with customer service! He was very knowledgeable of how to handle the situation! I always have great experiences at this Best Buy!
