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November 2023 by Jerome Blue
Mikah and the rest of the pharmacy are professional, intelligent, caring and skilled at customer service. Wonderful pharmacy
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September 2023 by Hayley Herderschee
Waited over an hour after my scheduled vaccine appointment because the technician who checked me in forgot to complete the rest of the registration for me. I highly recommend against going to this Walgreens for a vaccine appointment. It seems like it would be convenient as it’s right next to campus, but that’s only if they are on time and not half an hour behind AND they know what they are doing in terms of registration… According to a nice technician that helped me get called for an appointment (ten people who had appointments after me went before me…) the technician checking folks in had done this before… Horrible experience.
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July 2023 by Jordan Grauer
Loud buzzing in store. They haven’t fixed it in over 2 years
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April 2023 by Grumpy Dragon
This is the only Walgreens I'll ever go to. Why? Because of Matthew! He is the kindest person ever and very knowledgeable. I appreciate that. Also, I might add that the cashier Larry was most helpful and very courteous. This place not only meets my expectations, it exceeds them wonderfully.
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February 2023 by Feroze
My doctor sent a 90 days prescription for schedule II medication to the pharmacy.Without informing me at all, they just filled 30 days. When I called later and asked why this was only filled for 30 days they told me the insurance would only pay for 30 days and I can pick up the rest next month.When I come to pick up the rest I am now told partial filling voids the entire prescription for schedule II medications.The employees here are irresponsible and do not care about the patients it has been proven to me.Look at this situation think about it, they knowingly partially fill it and don't tell the customer. Then when I call later that day they tell me my insurance only covered 30 days and I can get rest next month. Then they tell me the prescription has been voided.This is pure carelessness and disregard for patients well being. I am deeply saddened by this pharmacy and the way they treat their patients without any care for their well being. The amount of stress anxiety and sadness they have caused me hurts me greatly.
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February 2023 by Eris Beltran
This Walgreens needs to train it's employees to read IDs in multiple languages. Not all legal US IDs are exclusively in English. Why was a client requested a US passport for ID when they were carrying a US Real-ID license with them?
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October 2022 by heather stevenson
I was extremely frustrated with this pharmacy. I was extremely weak and dizzy that day. I checked Google and it said it was open. I called before I left home to confirm that all three of my prescriptions were ready for pickup and no one answered even though I called twice. The third time I called, I spoke with one of the cashiers from the lower level and they immediately transferred me to pharmacy without even giving me the chance to say that I already selected that option and no one answered. There is no drive-thru which is common in Ann Arbor but I went to pick up my prescription and there was construction on the road in front of the pharmacy so all the parking was blocked off and unusable (not their fault) so I had to park a few blocks or so away and walk there. I get there and they have a sign on the pharmacy security gate saying that they are out for lunch and will be back 40 minutes later. That is completely unacceptable to me in the healthcare industry. I was exceedingly ill, had to park my car, walk there, find a sign saying they were gone, walk back to my car, sit there for twenty minutes and then walk there and back to my vehicle again. Additionally, I had a prescription for Tamiflu and they didn’t have it in stock and couldn’t get it until the next day which isn’t unreasonable but had someone been there and answered one of my calls they could have told me and I wouldn’t have wasted that trip. You have multiple people working in that department, yes it’s nice to all grab lunch together but when it boils down to peoples health and safety when their ill or in pain, you rotate your lunch shifts, not leave the counter and phone unattended in the afternoon.
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October 2022 by Eric Langewicz
They'll keep you on hold literally all day if you let them. Guess I actually don't need perscriptions to function! Wild!
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September 2022 by Sharon Baartmans
Quickly fixed an issue with a prescription even though it was getting near closing time. Much appreciated!!
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August 2022 by Felecia Freeman
Dylan, the pharmacist or pharmacy technician assisted me in the most gracious and helpful manner!!! I’m a Walgreens Customer from Illinois and I am also a diabetic. The Walgreens location on State Street in Ann Arbor didn’t have my prescription, but Dylan called and happily located the neighboring Walgreens in Ypsilanti and had it filled and waiting for me so there wouldn’t be any lapse in-time of my 14-Day Freestyle Libre Sensor!!!! Thank You Dylan! You’re The Best Ever!!!Sincerely,A Valuable Walgreens Customer :)
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May 2022 by Katherine Liu
Called around 5:30pm near closing time to ask if they had 250mg cephalexin tablets. The employee who picked up told me they didn't have any but went above and beyond to look for nearby Walgreen locations that did. I really appreciate the extra time she took to help out.
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March 2022 by Marilyn Sawicki
Nice staff who actually answer the phone. My only issue is that the website says they will deliver prescriptions - but that is not true unless insurance covers it. Very misleading and I wasted a lot of time trying to find out why they won't deliver it. At first they said it was a problem with the website and had their IT department look into it. The website should just be clearer.
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March 2022 by Presley Schmus
Would not give me my medication and were terrible with their customer service and offered no help. If they weren’t the closest pharmacy here I would never go back.
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February 2022 by Varshini Ramaraj
I absolutely love this Walgreens and the folks that work here!The pharmacy people have always been so helpful in figuring out situations, especially when having to talk to the insurance, the prescriber, and the pharmacy to figure out situations.I just got off a 30 minute call with the manager, where they (successfully!) helped retrieve a copy of my COVID test kit receipt for reimbursement. So, so helpful and lovely of them - would recommend!
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December 2021 by Carol
Another fine experience with the pharmacy courtesy of Dylan (Dillon?)! Exceptional, courteous service from him and also Mikah in the past. Thank you!