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January 2024 by James Randy
I don't know what changed. I previously had a good experience here, but they tried to charge my 18 year old daughter $280 for an oil change today (it was overdue, but not by more than 100 miles). And when she insisted on only taking a traditional oil change, they said that the screws for the access panels were too rusted to try to remove without breaking, so the cost would still be nearly $200 for an oil change (with likely metal clip and machine screw replacement). I really hate changing my own oil in this particular vehicle but, I went to Meijer and spent an hour doing my own oil change for $35. What a freaking scam. Very disappointed, had been going to this location and another Victory Lane for years, but I will not be going back to this location for our 3 vehicles again. I assume that because it is an expensive vehicle and she is an 18 year old girl that daddy was going to OK whatever they asked for?
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January 2024 by Emmalynn Boulton
Women should not come here alone. They tried to charge me $116 for a REGULAR OIL CHANGE. I made it very clear I just wanted a regular oil change, but one employee still came up to my window with the papers in the picture. He highlighted all of the services that I “needed today”. If I hadn’t advocated for myself, they wouldn’t have let me leave without spending a minimum of $500. They were so persistent that I got teared up thinking they weren’t going to let me leave. I told them i had never paid over $75 for an oil change in my life and I didn’t want any service anymore, I would go somewhere else. After I said this, they completely changed their tone and magically updated the price….. to $79. I find it funny that they got the price just above what I said I had paid before. Do not go here if you are a woman, they will try to scam you, terrible experience.
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January 2024 by Jessie Martin
Service was quick, friendly and professional. Found out mice had been making a nest of my cabin air filter! So glad I went there. I'll definitely go again
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January 2024 by Robert Wright
I was very pleased with the top notch service I received today at the Ann Arbor, Michigan Victory Lane Quick Oil Change location. All of the service attendants were very helpful and informative with notifying me of my vehicles current and future service needs and how to best maintain the engine for longevity. I will certainly be returning there for future oil changes with all of our vehicles.
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January 2024 by jill johnson
The guys at Victory were SO friendly! Also, they notified me of a problem with one of my tires, told me how to proceed, and didn’t charge me for a tire rotation they were going to do. Gotta love that kind of service.
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January 2024 by Jessica Wood
Very personable and professional. They are always helpful and have never steered me wrong with their suggestions. Far beyond a typical oil change spot.
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January 2024 by jacob
I've came here for the last 4 years with 3 diffrent cars. This time I stoped in-between changes to get a top off on my air for my tires because the weather change made the light come on. I check the psi befor I got there and one tire was as low as 18psi. One of the newer employees I didn't recognize( bigger man late 40s balding) hooked up the air hoses on all four my my tires and then proced to take them right back off and tell me I'm all good. He never even turned on the automatic tire inflator. The light didn't go off so I pulled over in the hardware stores lot next door and check the pressure again the one was still at 18 psi amd all 4 tires were still under 30 psi when I asked him to fill them to 34. Won't be back if your hiring a bunch of incompetent people.
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January 2024 by David Gavarret
It was a very bad experience because I arrived my car didn't have any light on the dashboard and when they checked it and changed a package it turns out a light on
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December 2023 by Joseph Morales
Excellent service! Chris was very helpful and courteous when it came to changing my oil. He also had a great sense of humor!
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October 2023 by Charles Curtis (DirkRainmaker)
Quick and not a bunch of over selling. I dislike being hassled over every possible upsell. I understand the strategy, but Victory Lane upsells 1 or 2 items and l appreciate not being repeatedly asked about every this and that.They are friendly and pleasant to deal with. I will always pick them for my oil changes when possible.Service: Oil change
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October 2023 by Sona Coshal
The best quick oil change experience ever. Checked headlights, brights, reverse, tail lights, blinkers, tire pressure. Extremely professional, no unnecessary upsells.Great job gentlemen!Service: Oil change
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September 2023 by Jeff Henry
The staff here is great, they do a fine job. The prices are absolutely ridiculous. $170 for 7 qt of synthetic and a new air filter.Service: Oil change
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August 2023 by Christine Feick
The attendants were kind, thorough, honest and knowledgeable.The service was excellent and I’d highly recommend them for oil change and auto maintenanceService: Oil change
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August 2023 by Regina Lucas Bell
Had another exceptional experience! The employees are always so kind and professional. HisBen and Tyler take pride in their job, and it shows! As a small business owner, I would be lucky to have these guys working for me.
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August 2023 by Emily Fletcher
I needed an oil change today and went to Victory Lane for the first time. At new shops I always get anxious that the employees will be condescending because I'm a woman. The guys at Victory Lane eagerly answered all of my (many) questions thoroughly and politely, without ever making me feel self-conscious. The oil change was quick but professional. I left feeling confident that my car was in working order and reassured of my ability to maintain it. Thank you!
