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February 2024 by susan clinthorne
Fantastic service please come see devon
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January 2024 by kathy hadley
Devon was a big help. I enjoyed her customer service. Please come see her.
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January 2024 by Louis dwarshuis
Devon was wonderful, and very helpful.Knowledgeable and personable.
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January 2024 by Kimberly Tiberia
BEWARE, ESPECIALLY *SENIORS!!!SCAMMERS!!!ONLY GO TO A MAIN VERIZON STORE!!!
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December 2023 by Russ Brewster
Bryce was very good at helping me transition from an Android to an Apple. Came home with a new phone I know how to use and all the accessories.
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October 2023 by Zach Juliar
Chris was very helpful, with the process of switching to the new pixel.
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September 2023 by Kristin Davidson
Excellent customer support from Chris. He was highly professional and pleasant, and took care of all our complicated concerns. We went in ready to switch carriers - because of his excellent service, we remain Verizon patrons.
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September 2023 by Lynn Ervin
Friendly, fair, didn’t have to wait an excessive amount of time. Was pleased with service and would return.
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August 2023 by Tony Montague
Chris, the lone salesperson, managed to provide first-rate service to as many as five customers at the same time. He was remarkable.
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July 2023 by Bruce Greene
Beware of the “deals” there. I have a business account with 20+ lines. I was told that if I update the account I was to get a free versions business internet back up service if I paid 99.00 for the device, then the monthly service was free after a promotion. There was no ambiguity in the explanation of the deal. 99.00 for the device, 25mbs speed, unlimited data, no monthly fee. First month I was billed 109.00. Took bill to the actual store and was told it would be credited. Second month, billed another 109.00. Went back to store and again was told it would be taken care of and the manager would get involved to expedite. Month 3, another 109.00 and no resolution. After numerous phone calls and emails to the manager by our office manager, we received word back that she would take care of it but would take her a few days to get to it as she works at multiple locations. Weak response considering 3 months of over billing but ok. Never heard back and was billed 109.00 again! Finally contacted Verizon direct, canceled the service and sending the device back. Have to pay Verizon the monthly fee (prorated) until they get the device back and checked in. No additional credit given. Total scam out of over 400.00 and still no contact from store. AVOID this place!Update:Sent all information as requested in owners response. NOTHING. Seems the culture doesn’t fall far from the tree at this store. Sent equipment directly back to Verizon and hoping the billing issue ends. Will be 500.00 plus in the hole after visiting this store!Second Update:Angela the manager finally called our office only after seeing the poor review. Did not call back as a result of numerous emails, calls, and trips to the actual store to resolve. Offered an apology but not a refund. Unacceptable customer service. This story goes from bad to worse. The store should offer a refund as Verizon certainly did not.Third Update:Sent equipment back to Verizon directly. Received a $54.00 credit against the $500.00 + this cost our company. The store management has been completely silent. The response they post to negative reviews is a "canned" response with zero action. SAVE your time, effort and MONEY by not visiting any of this company's Verizon stores.7-13-23Returned equipment to Verizon under the agreement that I would not get any refunds for what I paid so far but the equipment and service fees would end once the unit was received. Just got the current monthly bill from Verizon. $300.00 charge for returned equipment. Still crickets from this store, it’s management team, or owners. The lies Nick told regarding the internet device, it’s promotion and fees have cost me nearly $1000.00 as of this update. DO NOT go to this store or any other non Verizon owned stores run by this company. Total scam,
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June 2023 by Jerome Harris
Ralph is awesome! Great service and very polite.
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June 2023 by Bruce G.
lines. I was told that if I update the account I was to get a free versions business internet back up service if I paid 99.00 for the device, then the monthly service was free after a promotion. There was no ambiguity in the explanation of the deal. 99.00 for the device, 25mbs speed, unlimited data, no monthly fee. First month I was billed 109.00. Took bill to the actual store and was told it would be credited. Second month, billed another 109.00. Went back to store and again was told it would be taken care of and the manager would get involved to expedite. Month 3, another 109.00 and no resolution. After numerous phone calls and emails to the manager by our office manager, we received word back that she would take care of it but would take her a few days to get to it as she works at multiple locations. Weak response considering 3 months of over billing but ok. Never heard back and was billed 109.00 again! Finally contacted Verizon direct, canceled the service and sending the device back. Have to pay Verizon the monthly fee (prorated) until they get the device back and checked in. No additional credit given. Total scam out of over 400.00 and still no contact from store. AVOID this place!
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May 2023 by Jane Fink
Friendly, knowledgeable, courteous. Excellent communication. I felt respected. I trusted the two men who helped me
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April 2023 by katie H
I went there after breaking my phone and was very pleased with my whole experience. Sales rep was extremely helpful and informative, answered all my questions.
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March 2023 by David Podvoyski
Very patient and informative. Especially with older customers that have no experience with newfangled phones these days.
