-
December 2023 by D Pelt
Ken was very helpful and we purchased (2) new mattresses and steel platforms. They were delivered within 24 hours. The best part is we slept better than ever. Thank you.
-
November 2023 by Kim Howard
We use this place A LOT for work and they are always amazing. If you want customer service the old fashioned way it’s here! I called again today to get a mattress set for a consumer and Stephan (hope I spelled that right) went out of his way to make sure I had the best set up for them. I Will never buy a bed anywhere else.
-
October 2023 by Alvarez Brothers
I couldn't sleep due to back pain from years of working in the landscaping business.I got recommended by one of my employees, Thomas Alvarez, for this mattress place. The guy who looks like a young version of Van Winkle's who works there is very nice, and recommended I pick up a mattress from them. There was no pressure whatsoever to buy a mattress.Absolutely amazing feel, I've never slept better. Will recommend to the rest of my employees.
-
October 2023 by Thomas Wright
There was no pressure, and we spent quite a lot of time comparing them. Ken was very knowledgeable and answered our questions thoroughly.
-
August 2023 by Stephen Johnson
The owner and employees were extremely helpful as I had never bought a mattress before and considered various options. I'm very happy with the Detroit mattress I got- its extremely comfortable and was a reasonable price
-
March 2023 by Ryan Kaye
Highly recommended. Ken and Stefan were great and made the experience seamless. Love the small business touch.
-
December 2022 by Adam Wright
If you're shopping for mattresses in the Ann Arbor area, Van Winkle is a must stop. The owner Ken is no pressure, no rush. He takes the time to talk with you, get to know you and is sincere in his conversation with you. He wants you to get a mattress that will suit your needs, not what will beef up his bottom line. When I stopped in Ken spent an hour with me, giving me a crash course in mattresses and some general life tips. I ended up not buying a mattress from Van Winkle, but only because Ken didn't carry the brand I was hoping to buy again for an additional bed in our home. Ken had encouraged me that if I was able to find the brand I already had and liked, to get it! If he had that brand in his inventory, it would have been a no-brainer to buy at Van Winkle. But, alas. Anyways, when you stop at Van Winkle, you're rewarded with a generous offering of mattresses and a salesman who in an old school way genuinely wants whats best for you, even if that means he encourages you to shop elsewhere because he doesn't carry that particular brand. Seriously, 5 Stars for Van Winkle! Ann Arbor is lucky to have a mom&pop shop like this with a salesman who's heart is in his profession.
-
October 2022 by Sues Bo
Ken is excellent, knowledgeable. They sell the best USA MADE, at the most reasonable prices. Same day delivery
-
September 2022 by Doug Arenberg
Amazing customer service and great selection. Ken (owner) went above and beyond as we arrived 30’ before closing on a Saturday. Walked us through lots of options and once we decided on a mattress he ultimately delivered it himself on his way home from the shop. We were NOT on his way home and he didn’t have to do that. If you want to support a local business with great customer service, buy your mattress from Van Winkle.
-
August 2022 by Doug A.
Friendly customer service and great selection. Ken (owner) went above and beyond as we arrived 30' before closing on a Saturday. Walked us through lots of options and once we decided on a mattress he ultimately delivered it himself on his way home from the shop. We were NOT on his way home and he didn't have to do that. If you want to support a local business with great personalized customer service, buy your mattress from Van Winkle.
-
August 2022 by adam
Really nice and relaxing experience. Good selection of name brand mattresses. Not pushy or sales-y.
-
March 2022 by Terry Bell
So happy!Great shopping experience. Ken was wonderful explaining different compositions of mattresses.Originally, thought I might want an organic cotton and wool mattress; however, my choice was Sealy Hybrid Copper II! Delivered on Valentines Day (same day deliv). I can't remember the last time I fell asleep so quickly. I'm waking up feeling wonderful.I LOVE MY BED!Thanks Van Winkle!
-
December 2021 by James Thomas
We bought a queen size bed with metal frame and extra sheets and a pillow. The customer service we received was excellent. The process was smooth and delivery was prompt, and the price was extremely fair.Would highly recommend Van Winkle Mattress!
-
December 2021 by Lauren Pratt
I spent $1200 on a new futon frame and mattress. Within a month, a piece of the frame has broken off -- they're working with me to fix it, but I'm disappointed in the quality; the piece in question should have been solid wood, rather than glued together. Also, I regret my purchase of the memory foam-topped mattress; although the one I tried in the store felt good, after just a few weeks it's become soft and saggy, so you get a lot of pressure points digging in from the frame. (This was the second most expensive mattress they sell.) Bear in mind that they have a no returns or exchanges policy, so caveat emptor. You might end up with something that doesn't meet your expectations, and no recourse.Edit: Upgrading this review from 2 to 4 stars; when they came to fix the arm of the futon frame, they mentioned this review and offered to let me switch to a new mattress; I ended up going with the wool filled version. I appreciate their flexibility; it would be nice if they instituted a real return policy rather than going case-by-case.
-
October 2021 by Tim Ropp
This place is the polar opposite of pretty much any “sales” experience you’ll ever have. We felt absolutely zero pressure whatsoever, which actually made us feel comfortable and WANT to support the business. So we did and we feel great about having supported an awesome local business!
