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March 2024 by Wolfgang Bahr
truly one of the most unprofessional places to receive a haircut. Most of their stylists will cancel your appt hours before and simply say “they won’t be coming in anymore”
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December 2023 by Dr. Chelsea Harris-Hugan
One of my faves!
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October 2023 by Grace Grillo
Great store! Tons of merchandise to choose from and Antoinette was very helpful assisting me in my purchases!
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October 2023 by dandoon a
This is my favorite Ulta in Washtenaw county by far! I went in with my mother to get her a perfume and she’s really picky, but the staff there are so welcoming and patient. Mckenzie offered us her help and patiently showed us nearly every perfume in store until we found one that suited her. I really wish management was around just so, for once, workers could be positively recognized. Please let me know if management understands what wonderful staff they have and this huge thankful message to Mckenzie was relayed. She really was an awesome help and beyond kind to us :)
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June 2023 by Malaika Khan
This location was closest to my house when I lived in Michigan. After moving stares, no matter how many Ultas I go to, none have a staff that makes you as comfortable as this one. They were always very warm and helpful and I miss the experience here so much. If an employee was available, they would greet me for sure and ask if I needed help. Fantastic service every time.
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June 2023 by Alex R
Very bad cashier …..Rude talking .I came with infant baby to shop some stuff from my account and wife account which we went to work , I asked to redeem few points …she said can be redeem up to 36$ without an id and then later she didn’t accepted both transactions.since my wallet is in car .
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May 2023 by Nate Ford
Helped me find concealer to cover up face bruise! I was confused an they were very helpful and friendly
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May 2023 by Amy
Staff are helpful when you can find them. It seems the last two times I went in I had to wait for someone. The store is clean, tidy and I like looking for items in the sale section when I go.
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May 2023 by Hiba Ghalib
It was our 2nd time we come for haircuts for my daughters. Kind and accommodating service and reasonable prices. We will continue to return every time we are in town for our hair fix. Thank you ulta!
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April 2023 by Lisa Edwards
Alesia was exceptional and I and my niece enjoyed our time with her. My niece told me of her wonderful experience there at Ulta and highly recommended the store. Alesia was so very patient and kind and to me, she is everything that is right about customer service. However, the other employee, not so much. She came over grabbed up the stuff I was going to buy and wanted to take the items up to the checkout counter as though to rush us along and out of the store. So rude and so ignorant. My niece and I ended not purchasing anything because of the poor treatment. I spoke to the Manager and she seemed heartbroken over the situation. I have worked in Customer service for years. Tis was disappointing
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March 2023 by Madyson Weaver
I usually love this store and location but it seems like they’ve been hiring rude people. I regularly buy Truly Beauty products and know the difficulties scanning, so I take note of the price to show the cashier. Her name started with a B (Basmah? Bana?) and maybe she was of another ethnicity but she kept cutting me off when I was talking, threw my receipts at me twice and didn’t appear to want my assistance with the Truly Beauty product. I work in customer service but I don’t need to be subjected to rudeness and unprofessional Jen. Poor quality service and treatment of customers, so my visits here will be limited.
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March 2023 by Angel Simmons
Had a horrible experience on my birthday here , had a schedule appointment and had to wait almost two hours to get my makeup done. Was over charged as well, didn’t like my makeup looked like a kid done it.
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March 2023 by Maurielle C
Nice store and friendly associates. Would recommend for shopping in store or if you need to pickup. Also really wide variety of products like any other location. Check it out!
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March 2023 by Jennifer Smalenberg
It’s an ok Ulta. Staff can be rude and snippy at times. I don’t think they realize they don’t communicate in a respectful manner. I was helped by Kristen, she did find solutions to my sought out question. Though she came off as fairly rude during one of our interactions. Overall, I do not appreciate the snippy comments made by the staff. If you want adequate customer service I suggest supporting another Ulta.
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March 2023 by Marieta Petkova
Had an appointment booked at the Ulta salon for a haircut. Called to reschedule. After 3 days of trying to reach someone at the salon, I spoke with a cashier. She transferred the call to the salon where someone finally picked up the phone and helped me move my appointment for a later time. At the day of my appointment, SURPRISE, I am not on the schedule. They can't do anything to help me. I have schedule professional photo shot for a business profile but who cares? Obviously no one at Ulta.
