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January 2024 by Kelly Y.
Really friendly people who genuinely love their work and their customers! I have been to the Diamond Factory of AA a couple times now. The first time, I was engagement ring shopping. Prior to this, I knew nothing about engagement rings, styles, etc. Raffi walked us through everything and even gave my now husband a business card with all the things I liked. Fast forward a couple of years, I was looking to purchase another piece. I called and spoke with Raffi. He knew exactly what I wanted over the phone and he was able to price match competitors (even online, I just showed him a link). The piece looks great, and the price was great. 10/10 would recommend!
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January 2024 by Trevor T
Super helpful employees and a great jeweler. My fiancee's engagement ring was purchased from another jeweler and arrived with many issues. We decided not to go back to that jeweler after the experience we had with them and brought the ring here to be fixed. The Diamond Factory did an amazing job and the ring came out perfect. Fixing someone else's mistakes is never an easy task but they did a fantastic job. I wish we would have come here from the beginning!
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January 2024 by Alice
Simply wonderful jewelry store. Special thanks to Teresa for being so patient and sourcing many different beautiful stones. I can’t stop staring at my ring, it’s even more beautiful than I imagined. Come here for your jewelry needs, you’ll be in good hands. :)
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December 2023 by Andrea Jacoby
My husband and I had a great experience working with Teresa in August to design my engagement ring and our wedding bands. No heavy sales pitches, she wanted us to love what we got and worked with our budget. We went in twice — the first time, we made most of the engagement ring decisions, but they made sure to dedicate the same amount of care and attention to my husband the second time we went in (after all the decisions about my ring were finalized) when he wanted a wedding band that wasn't totally plain. Turnaround time was reasonable and they were happy to accommodate an unusual request (champagne gold instead of white). A great experience!
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December 2023 by Cathy Austin
Everyone is very friendly! Victor was very knowledgeable and helpful when choosing a bracelet for my son. He was also able to engrave it for me, and it turned out perfect! I will be returning for all my future jewelry needs and wants!!
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November 2023 by Jack
I recently went to this store and realized very quickly. They are professional, and very down to earth and understood exactly what I needed, and Teresa found me the perfect diamond and the perfect ring. My fiancé couldn’t be happier matter of fact she’s already been there to pick out my wedding band they had my ring ready the same day. I would highly recommend the store to any of my friends or family.
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November 2023 by Constance Spann
There are soooo many GREAT things I can say about Victor, Azia and Raffi! To start…OVER THE TOP Customer Service! They truly aim to please and exercise patience with every customer! The QUALITY and SELECTION…Great! Victor assisted me with selecting my wedding upgrade! When I went to pick it up…it EXCEEDED my expectations! The precision and craftsmanship are unmatched! We are now a customer for LIFE! There isn’t an option for me to post my ring, but it is GORGEOUS!
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October 2023 by Wendy Santoni
I had my mom's 81 year old wedding ring made wearable again. Vicken did a remarkable job!! It looks brand new, just perfect!
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October 2023 by Kaydee Szust
I had my engagement ring resized and also purchased my wedding bands here. Raffi was so helpful and offered to add more diamonds to the wedding bands I wanted so that they would match my other ring perfectly, at a very reasonable cost. I went back a couple months later to help my mother buy some jewelry and Azia worked with us. She was so knowledgeable about all their items and the endless customization possibilities. This is a great shop and they provide great service, unlike the chain jewelry stores at the mall who will just say “I don’t know” and “we can’t do that”.
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August 2023 by Vintage Swiss
Best jeweler in A2, hands down. They'll treat you like family. Only place in town I'd put my name on the line to recommend...
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August 2023 by Brian Naji
Asia and Viktor were nothing short of exceptional in terms of their customer service and end product for my custom engagement ring. Thank you for making the exact ring that I had envisioned the first time I walked in the store. Throughout the process, the team kept me updated and the end result was amazing. She fell in love with the ring! Thank you and highly recommend this place to anyone looking to make the ring of your future fiancé’s dreams!
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August 2023 by kristen travis
Took my ring into the Diamond Factory at Briarwood mall June 28th to get redesigned. Asked if it could be done before our 19 year Anniversary and they beat the deadline by a week. I loved my original ring but wanted to change it up after 19 years but wanted to keep my original diamonds. Raffi was able to take my old diamonds and my idea and make a beautiful ring out of it. I absolutely love it and would recommend the Diamond Factory in Ann Arbor.
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August 2023 by Marcus Allen
Exceptional service, quality custom jewelry, and great prices. Best jewelers in Ann Arbor area. No need to shop around, they have what your looking for, and if they don't, they can get it. I haven't been disappointed in over 20yrs coming here.
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July 2023 by Gavin James
Great family owned jewelry store. Felt like I was being helped by people who at the end of the day didn’t care how much money you spent but instead wanted you to walk away happy with your purchase. Highly recommend!
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June 2023 by Luis baron
very nice jewelry. always greeted with respect. the workers here are always willing to find exactly what you need. i recently bought a chain from here and the prices are reasonable.