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November 2023 by PR0LIFIK GAMING
Doug E Fresh is quite the character and highly recommended! Had a great experience and love our new Cadillac! Thank you!
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November 2023 by Garfrey Smith
Been dealing with dealership for over a year now on a refund for tire and wheel warranty that wasn’t upheld by third party. We have talked to almost everyone that works there and they always say they are on it. Very disappointing that we can’t get the help we deserve. Will never buy a vehicle from them again and making sure everyone I know doesn’t shop there. This dealership does not take care of their customers.
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October 2023 by Pam Fritz
Can't say enough good about salesman Douglas Chitren. He pretty much spent the whole day trying to help me find the right vehicle that covered all of my wants and needs. He listened and absorbed everything I mentioned and found what suited me best. Thanks Douglas for all your much needed help, so greatly appreciated!!
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October 2023 by Jade Jensen-Pagnac
I was having trouble finding a vehicle and found a great Subaru at a great price! I drove 12 hours from Minnesota to buy this car. I was not sent a purchase agreement ahead of time so I could finalize with my bank which led me to needing to finance through them. They were very helpful with getting all the paperwork filled out since it was last minute. Unfortunately I was not told they had a 3rd party who handles the title transfer and licence plates. I didn't realize this until I got home. It has been over 2 months and after multiple times reaching out and being told the DMV has received my paperwork and I should my license plates shortly I still have not received them. In my experience they struggle with following through giving full answers and unless you call they do not respond promptly.
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October 2023 by F C
My car is in the service department and they don't return calls. Last year my car needed a new battery and my car was in the shop for almost 8 weeks and $8600 and zero communication. Now it is in for another reason it's been 3 weeks without a car and they don't return calls. I'll be in the market for another brand new escalade and it won't be buying from here. I don't recommend buy car here since you won't receive proper service if there is a problem.
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September 2023 by MOB MOB
Great experience from the moment I walked in! All the staff was courteous and went out of their way to make sure I was happy! Worth the drive!!!!
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September 2023 by Marcus S
This is the 4th lease I’ve gotten from Mina Boles and honestly he always makes the process seamless! I used to hate car shopping until I found this place! Highly recommend!
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September 2023 by Aosm
Top Notch service! Best deals out there! Mina the manager was on top of his game and made sure I wasn’t leaving without a car!
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August 2023 by Mike Boerman
I just purchased a 2020 Cadillac Escalade from this place. I worked with Anthony. He was excellent. I purchased the vehicle sight unseen and had it shipped from their dealership to my home in Illinois. Anthony was 100% honest with me about the condition of the vehicle. He made the entire process as easy as possible. Thank you!
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June 2023 by Christian N
There is a lot wrong with this dealership. Sales team was rude and sales manager was just as rude. If this was the only car dealership in world I still would not shop there. Additionally, the sales team was unable to do basic tasks such as call me back or answers basic questions. The only positive about this dealership is that it is close to other Cadillac dealers so the drive to go to a competent dealership wasn’t too bad. I ended up buying my car at another Cadillac dealership, and I’m glad I didn’t get a car here. You will be glad not getting a car here either.
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June 2023 by Scott Underwood
Mark young & Aron Davidson did a beautiful job. I bought a 2023 Cadillac Black wing everything they said came true have absolutely no complaints.
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May 2023 by Kamryn N.
Let me start this review off by saying that I was an internet buyer, so the experience in person may be different. However, I found a car that I knew I wanted and I reached out to contact suburban. This was where it started to seem a little sketchy and scammy. I was emailing and contacting people left and right to start the buying process, and I guess they must've thought I wasn't serious because they kept ghosting me. One of their salesmen, Anthony, reached out to me. He was very enthusiastic, more engaging and helpful until after they had already gotten forms signed and loans processed. From there it was a total shitshow. I asked for pictures and a video of the car so I could know exactly what condition the car was in. They neglected to do that and the car definitely came with some damage. The mileage on the website advertised does not match what it was when I received it. That is crazy. Then trying to inquire about warranty and title information as my in transit would expire was a whole lot of passing me around to people like a hot potato. No one ever got back to me. The GM was very quick with his responses and delegated me to people who could give me what I needed. Ryan was the only one who got me the info that I needed. I'm still waiting on someone to get back to me about my title and it makes me feel as if they could care less about it. Poor customer service. I love my car but I honestly wish I bought a car in my city to avoid this back and forth because this wasn't the experience I wanted with buying my first car.
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May 2023 by Brian
We have been dealing with this dealership for a year. Never really had any problems until the last few months. Had multiple issues with the car and the problem STILL exists. Brakes=$2,100Axle issue= $3,700...and the original problem is STILL ongoing. I have wasted time, money, work, etc. and they can't seem to SOLVE the problem of the car or car for that matter. I am taking my business elsewhere from here on out. Disappointing.
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May 2023 by jeff s
I will never buy another vehicle here again. I Purchased a certified used escalade. They promised a few things and then didnt deliver on any of it. They were supposed to fix a paint defect & fix some scratches that i noticed before purchase. Management wont respond by phone or will pass you around to different departments where nobody knows what theyre doing. Over the course of a year i tried to get an answer on one small problem. I didnt demand that they fix it for free or anything like that. I just wanted information on warranty and a quote if it wasnt covered. For 6 months everytime i would reach out it was a different story. Pathetic. Then finally the manager said they would fix the issue for me and scheduled a day for me to drop off at the shop. I took time off work to drop it off and when i show up that manager is gone and no appointment existed. Unreal. The only way to elicit a responce from them once they’ve taken your money is to get it in writing and document everything.
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May 2023 by Janet M.
update on my original review: infotainment system still not fixed and have not heard from service department in over 3 weeks, can't get a call back.