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January 2024 by Jiahn Y.
Cafe in the basement is an interesting atmosphere; It would definitely apply to some but not everyone. The music choice is also a little odd. Service wasn't the best (We weren't aware of the one purchase per customer rule until an hour into our stay; they came and informed us specifically which was a little odd)
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January 2024 by Pete Shanahan
A recent visit to the Shinola store was disappointing. I went to purchase a replacement watchband and asked for the band to be have my initials imprinted on it, something they have done before. I was told they no longer do that because if they make an error the band is of no value.For a $120.00 watchband, you would think that some level of personalization is appropriate. I guess its just another case of dumbing down service levels in America.
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November 2023 by R M
So pleased with the help I received from Jack M. at the Ann Arbor store. He went above and beyond to help me out. Great service, I could not be more grateful to him for all his help. Shinola is a great company and they are lucky to have Jack working for them. Thank you so much!
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November 2023 by Robin M.
So very pleased with the service I received here, many many thanks to Jack M. Jack went above and beyond to help me. This is a great store and they are very lucky to have Jack as their employee! Thank again Jack for all your help...
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October 2023 by Mallak Taleb
Amazing service. Managers Justin M. and Ben are incredibly kind and hospitable. Will be back for sure! The best coffee shop in Ann Arbor, too.
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September 2023 by Amatya Sharma
Great place. It's like a cozy cave to work in, least disturbance, warm ambience, and great coffees. Tried the classic cappuccino and the lyche jasmine tea. both were pretty at par with the expectations.
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September 2023 by Michael S.
Shinola Café ~ One of the very few excellent quality places, food or drink-wise, that ann arbor has to offer! In my expert opinion ;) the espresso beverages are thee best in ann arbor! Especially, using StoveTop roaster's beans ~ theee best roasted beans I've ever had in a2 by far!!! Service and knowledge is just wonderful and always * always * always consistent! The only negative I could possibly give, is simply being out of my way. However, this is a positive, because I really appreciate them even more when I do go out of my way just for Shinola's cortado, and a moment away, into a peaceful unique setting/atmosphere. So, Thank You!! very much for making ann arbor a more enjoyable experience with your café, Shinola! Oh, and your space pen, lol.
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September 2023 by Tiara S.
I got a normal chai and my husband got a dirty one. It was so delicious. The shop is such a good idea this lounge speakeasy feel. I would definitely go again.
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July 2023 by Thomas G.
Like the store overall but bought a watch for my wife that has stopped countless times. They keep fixing it and even replaced the entire movement during the latest service, but clearly it is a lemon that needs to be replaced with a new watch. Wish me luck.
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May 2023 by D Gilmer
Stopped in just to look at watches rather than make a purchase. Andrew was helpful and friendly! When I have the ability to purchase a Shinola watch, I likely will. As others have mentioned, the atmosphere of the basement cafe is amazing. I didn't try any of the drinks, but wish I did!
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May 2023 by Dhruv Patel
Our experience was absolutely seamless! Special shout out to Christian who was super nice, patient, and helpful with servicing my mom’s watch, helping me find a watch and wallet for myself, and giving us a warm, pleasurable experience at the store. Highly recommend this Shinola because of their helpful staff!
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May 2023 by Devon Glass
The clock I purchased came broken and the replacement process was very difficult. They also made additional charges on my credit card after the purchase was completed without authorization or explanation. When I asked they did apologize and refunded the charges, but no one explained why they charged $50 without my authorization. The clock is nice, but I'm not sure I would purchase from them again given the issues I had in my first experience.
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February 2023 by Sally
Cool cafe underground, a very cozy ambiance. I’ve also placed an order over the phone and the staff were very sweet to answer all of my questions. They embossed the notebooks in store and shipped it for me as well. Love the Shinola brand.
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February 2023 by Marc V.
Don't bother coming here to hang out and do work. Every place has a policy where you buy a drink to use the space which I understand. However, their wifi is horrible, which they don't mention. So, as I was sitting, trying to connect the wifi to my computer before I made a decision on whether I stay and buy anything, the unwelcoming and hostile barista approached me and urged me to purchase something. I told him I couldn't connect my computer and I was going to leave, but he wouldn't let me leave without buying something. Crazy. The group I was with, that had already purchased something, urged him that he was being out of pocket but he refused to compromise.
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January 2023 by mika nya
Extremely rude service from the guy downstairs (hipster with the beard) working the cafe. Very snotty when I did not immediately buy something but asked to use the bathroom. Will not be coming here again for overpriced coffee and pretentious workers.
