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March 2024 by Matt Roller
Great staff and gear selection. A little pricey but the quality is usually worth it.
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March 2024 by Gary Sporer
My favorite outdoor sports store.
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February 2024 by Marshall
Camping … but for those who need to feel special and pay an extra $30 for an overpriced, lack of variety stock. The salespeople are like vultures and completely lack customer service skills. Throughout our thirty-minute walk-around we were approached by five salespeople asking us if we wanted to pay $30 to join their exclusive membership club, which gets you what I have no idea. I understand them asking us this as it is required to shop there, but for the first time being in the store, we just wanted to look around first. They were very pushy and rude when we nicely said we’d think about it each time. Even if we had been thinking about it, the pushiness and rudeness of the staff combined with the uppity, snobby atmosphere and prices to match left us with a bad taste in our mouths- so we went over to Dick’s Sporting Goods and Bass Pro Shops where you can find three times as much variety and the prices being half of what they are at REI. This store is a gross misrepresentation of what camping really is, but what else could you expect from Ann Arbor?
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February 2024 by J&K Haynes
Customer sevice is great. Staff is knowledgeable and stands behind the products sold in the store or on-line.
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December 2023 by Edward Dunne
REI has an excellent selection of outdoors equipment and clothes. I like shopping in person or going online first, then trying things out in the store. A great thing about REI has always been the staff. They are generally very knowledgeable and very helpful.
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October 2023 by Lisa
They have a great return policy! I bought a bathing suit online, it didn't fit right but I was too lazy to return it lol. Fast forward 4 months it finally sunk in how it was wasteful to keep something I'll never wear, and I was able to still return it for a full refund (unworn with tags).
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October 2023 by Caitlin Tay
David and Brad did a great job answering all my questions! They were very informative & knowledgeable and I’ll definitely be purchasing more gear here!
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October 2023 by Owen Crain
Bike shop service is incredible. Customer service is fantastic– the employee (I think his name is David) walks you through everything before you make a decision. Turnaround time is fast and everything is always very well done. Highly recommend, especially if you are a co-op member
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September 2023 by Andrew Cribb
Very helpful people here. Good selection of outdoor gear. Nice deals. Well worth buying the membership to the REI Co-Op. Bike shop is busy!
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August 2023 by Stephen Johnson
REI is great! The employees at the bike shop are always extremely nice and helpful whenever I come in with an issue.
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July 2023 by Mark Zieg
Very cool store, lots of semi exotic camping, outdoors, etc gear. Way nicer than dunhams or other chain stores. Co op model is very nice.Definitely going back
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July 2023 by Kara Elena Schrader
Nice store but we were invisible despite workers on the floor. Waited 30” for someone to help us and we left. Strange experience. Will not return.
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June 2023 by Just See Jason
This store is Amazing. How I waited so long to check it out is beyond me.. in the two visits I’ve had, both of the staff I interacted with were incredibly helpful and positive people. Bob in the shoe department helped me pick an excellent pair of hiking boots for Alaska, and made sure to mention I break them in before the trip. Great thinking. Emil was beyond helpful in providing a head to toe recommendation for the weather and climate I’d encounter on my trip and ways to layer for it. What a cool store! Will be back
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May 2023 by Amy
Love trying on new gear here. When I needed a new backpack suitcase, staff helped me try on different ones to find one most comfortable for my petite frame. They found me a bag that wasn’t even on my list, and was the cheapest! I come here for all my sporting needs and for clothes.
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May 2023 by Stacy Hodges
Staff are very helpful and friendly. Have never had a problem returning or exchanging something I have purchased online or in store. Good quality goods and decent clearance prices. I like to purchase when I am emailed a discount code but would pay if I didn’t because of the excellent customer service.
