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October 2023 by Ryan Jinks
Rented a unit here for 14 months. In that time they raised the rent twice (+$120 total, a 38% increase!). I found a larger space for $150/month less. In addition the facility is poorly maintained and customer service is non-existent. Not worth the premium for me to have storage in Ann Arbor.
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August 2023 by Jess Cramer
I needed help finding a new storage facility. Charles helped me immediately. Great Service. Highly recommend.
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August 2023 by gia lynn
Charles was able to answer every question (even the stupid ones LOL). Thank you for being so polite and patient!
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August 2023 by Doug G.
PS is fine when you begin. After you have been there for awhile they randomly raise your monthly rental charge. Our case it was almost 33% which is an outrage and sad for a long standing (6 months) customer that pays each and every month. Go elsewhere if you can would be my recommendation. It's a metal box that you have your stuff in. It's not worth what they charge, but it's a captive audience. Most likely drug lords and other nefarious criminals own these places and they are laundering $ there.
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August 2023 by Steven Kaleski
Charles was great! Super helpful. He was walking the property and made sure to say hello to my son and I, then he came back to answer some questions that I had. The unit is very clean. I will definitely recommend this Public Storage to friends and family.
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August 2023 by Helmi Barzak
Charles was fantastic, helpful, informative, and very easy to work with! The facility is clean, easy to maneuver through and in an accessible part of town. I will definitely use this specific Public Storage again in the future for my storing needs, especially with Charles at the helm! Worth your time and consideration, I came from out-of-state and had no issues whatsoever.
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August 2023 by Steven Greene-Kaleski
Charles was great! Super helpful. He was walking the property and made sure to say hello to my son and I, then he came back to answer some questions that I had. The unit is very clean. I will definitely recommend this Public Storage to friends and family.
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August 2023 by Janet Anderson
Great to be able to deal with a real person on site, and a very nice one at that! Very thankful Charles was there and able to complete the rental process on the spot when the kiosk would not recognize our reservation. Thank you again, Charles!
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August 2023 by Aaron Bush
I feel bad for forgetting the name of the guy who helped us (Charles?) but the employee was really patient with us and helped us throughout -
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July 2023 by A Z.
Moved in during a sale. Needed two small units. 1 month after the sale....They regretted to inform me that they had to raise the monthly rent. Total increase was $35.00/monthI moved out of both units on the 1st of the month. Horrible timing, I know, but I did ask for at least a small discount due to the full month being available to them to get them rented again. No flexibility. No care nor empathy.The best part was the phone call after I moved out. "Hey, wanted to let you know someone just cleaned you out of both your units" Just be aware of what you're getting into. I had never used a storage facility before.
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June 2023 by Gary D.
Rented a unit here and when I went to pick up the contents of my unit at the time of my move, the grounds were covered with a sheet of ice. Zero attempt by the business to put salt anywhere on their property. I fell on the black ice and broke my shoulder. The property didn't even to care, no apology, no offer of any compensation. Stay away !!!
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June 2023 by Randy Moore
Karen was great! She showed me the unit, entered my info and I was out in 20 minutes. She also helped me to qualify for discounts.
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March 2023 by Collin Costello
My wife and I recently moved to Ann Arbor in the midst of the recent ice-storm and power-outages, and Karen and Charlie were fantastic! They were both extremely helpful and accommodating, and went above and beyond to coordinate access to our rented unit before our movers arrived. Thanks again!
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February 2023 by Samantha Quinn
Tom and Charlie were extremely helpful in providing assistance in locating the best space for our needs as well as allowed for us to have our moving pod delivered and sit for a day while we unloaded it. Every interaction is pleasant.
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January 2023 by Ducklyn Stark
Miku is such a friendly person. I'm sad to hear that Katy left the company, but Miku rocks it. Even with staffing issues, and habing a difficult time having someone here, it's nice to know other people care and give it their all
