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January 2017 by Heather S.
Hate this location but it's on the way home from the office. The will never open the drive up window on the end so I'm forced to walk inside because my truck won't fit through their skinny drives. And they make tons of mistakes. All the time.
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December 2015 by Ellen B.
I got a flyer to try PNC bank out. If I opened a virtual wallet account, set up direct deposit and used their bill pay - I would get $300. I walked into a virtually empty branch, waited about 8 minutes while the only person who was working the floor got out of his break and sat down to set everything up. Fast forward 6 months... I have set up everything that I was told, but just recently found out that the direct deposit was going into the reserve account in the virtual wallet, not the spend account. The line that I missed was in PARAGRAPH three, line two. Clearly your staffer wasn't clear on the promotion either. Seriously PNC. You advertise three bullets and I walk through it with one of your staff - but then I have to read two pages of fine print. I'll pass on ever doing business with you again. You have lost all of my accounts as well as any good will in the community.
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November 2015 by Yayun G.
Tried to add a relative to my account and to order a debit card for him here but it turned out to be a big joke. The clerk spelled the name wrong at the first place then he never even ordered the card! We waited for a month and checked mail every day only to find out that the name was still wrong and there was no card on the way. Had to come to the branch on south U and they finally helped us.
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July 2013 by Joss K.
It's only an ok bank. I've banked here for 7 years--yes, at first it was National City, which I liked better. Now it's fine, but only that. I'd change banks, but then, I'd have to change so much it's just not worth it. Slow at sending out replacement cards--I should know; my dog ate mine. Literally. But then, I guess not everyone can be American Express.
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February 2012 by Marianne K.
I came here with my brother, who is a PNC customer, to get a document for our family business notarized. It needed both of our signatures. The snotty notary told us she could notarize my brother's signature but not mine since I am not a customer. After we left I thought of a lot of different things I should have told her, such as "Yes, and I never will be." Also, it happens that I am a notary and there is nothing in Michigan law that says she couldn't notarize my signature so it was just a plain old lack of good will that prevented her from doing it. Good will is something PNC has no concept of and is something money can't buy. Later that day I went to my bank, TCF, to get my signature notarized and I told the friendly notary the story of what happened at PNC. She told me to tell my brother to come and get his signature notarized, no problem, no charge.
