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August 2024 by Abdullah Hassan
Perfect car repair shop. Honest and professional. I would recommend it to anyone needs a car repair services. Ahmad and his crew will spare no efforts to make your experience soft and pleasant.
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August 2024 by Victoria Cameron
This is one of the most trustworthy repair shops I have ever dealt with. They are kind and thoughtful when dealing with their customers. I highly recommend them for all your car needs!
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August 2024 by Deverick
ONLY NICE TO PEOPLE WITH A CERTAIN COLOR AND CAR! laughing at the car and refusing to look at the car! i waited and waited! he was smiling with a smirk on his face with one of the customers! floor wet i could have fallen. they barely english and are not from here,usa! what nasty attitudes to not appreciate you moved to my country to a little packed snug and snobby auto center! what goes around comes around'you reap what you sew" i came only to see if thye could size my damaged car door to add a another replacement door, the guy in the office thought he was to good a saint an above the high heavens. if your car is old and has bumps and rust dont come here ever! NO! I DONT have the wrong shop! i have been here before for a repair when i had a ford focus a few years ago and this place was nice to me! and that young guy did laugh at the car with a white heavy set customer.he claimed nonchalently, yeah i will look at the car and never did! say your not prejudice,you sure are against people or a person with a certain car..so i dont by that ,your not prejudice. i have seen a lot of this racist attitude toward blacks from arabs or chaldeans in ann arbor. not so much in ypsilanti
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August 2024 by Khalil Aljimzawi
They are honest and thorough in their work and their prices are excellent
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August 2024 by Madison
I am beyond disappointed and frustrated with this business. The radiator blew on my 2000 Audi S4 and coolant leaked everywhere. Had it towed to this shop for them to say the heater core needed to be replaced, come to find that is completely unrelated to the problem. They put my car back together loosely, they did not give me my old parts back like I asked, and they never called to discuss other issues they might’ve found while my car was apart, like the coolant leaks from the radiator and water pump. When I picked up my car from them the problem was not fixed. My car was still leaking coolant and it got worse as I drove it. I take my car to arbor motion where they find it leaking coolant from the radiator and water pump, and possibly more areas. They found pressure built up that should’ve been released at the other shop, which caused more things to crack and leak. They questioned why this shop would go to replace the heater core when that’s not really a coolant leaking problem. Long story short these people scammed me and now my car needs over $4000 worth of work to fix the real issue that they made worse. These people did not fix the issue, they put my car back together sloppy, and then ran with my $1000. I called them back to tell them about my car and how I felt they did with it, they said there was nothing they could do. I’m more mad at myself for going to a shop like this looking for a “quick and cheap fix”. I’ll be honest it was quick and somewhat cheap, and it shows in their work! Thank you for doing your job poorly and leaving me with a car that I can’t drive! And to the people considering this place: take your car elsewhere because it’s not worth it here, there are plenty of other shops in ypsi/ann arbor that you can trust!
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July 2024 by Jeff Bond
10th gen Civic owner here;
These guys are phenomenal.
I had an engine light come up recently; cylinder misfire and rough idle issue. Took it to a nationwide commercial shop and was diagnosed with a bad head gasket.
Feeling unsure of that diagnosis, I took it to Packard Auto Repair and they got the correct diagnosis which was bad fuel injectors.
My car runs slick as a whistle now and Packard saved me almost 2K with the correct diagnosis and repairs.
I cannot say enough good things about this place and I'll let their reputation speak for itself. Great shop, very knowledgeable, and very fast service. 5 stars, easy!
If you are having car issues and you want a second opinion (or even a first opinion as I've learned) take it to this place and they will absolutely take care of you.
Thank you so much, once again, for getting my car back on the road and saving me a ton of money! I'll be back if anything ever happens again!
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July 2024 by Philip Tribble
I trust these guys to be fair with me and get the problem solved for a price that is less than the big chains. They do it consistently.
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June 2024 by Shyra Divine
I was referred to this place through DHS, as I was in the foster care system and they cover up to $900 in repairs. I went in to get my AC repaired and after taking a look at my car they wrote be an estimate that included : $889 for the air compressor
$180 to remove and replace the compressor
$120 for AC recharge service
With the grand total coming up to $1266.35 and it wasn’t even guaranteed that it would fix the problem.
I thought that was ridiculous so I went to another shop and he fixed my AC in less than 15 minutes by filling it up with a gallon of Freon and he charged me $75. He also said he didn’t see anything wrong with the compressor and he also pulled up his computer and showed me how much it would cost to order the compressor and it was only $131 so the total cost to fix it would be between $5-800 max depending on the severity of the issue.
Anyways I’m so glad I did my research because this place is obviously overcharging. I would be careful especially if you are a young adult who is working with DHS to get your car fixed because they will take advantage of that. The other place I went to was called alignment plus, he won’t scam you and he will give you fair honest prices.
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June 2024 by Lauren Talbot
The service was quick and they were very kind / answered my questions regarding an oil change
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May 2024 by Carissa Schmidt
I’ve been taking my car here since 2017 and have only ever had positive experiences. They’re quick/efficient, reliable, fairly priced, honest, and they do quality work. I’ll be taking my car here for as long as I live in Ann Arbor.
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April 2024 by Shaun Stewart
They do excellent work very honest and reasonable. I highly recommend them!
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April 2024 by Griffin Herman
I sold my car to these guys and they never transfered the title. The guy they sold it to, did a hit and run landing me in a lawsuit. Thanks guys.
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April 2024 by Alexander Tang
Excellent service, fair and honest, explained everything well.
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April 2024 by Molly Smith
Great experience! Needed a light change- it was quick, and they were honest about pricing. Definitely reccomend!
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December 2023 by Adam Breslow
I’ve been coming to this shop for a few years now, quite simply the best shop in the Ann Arbor area, there incredibly friendly, up front with you and provide better service then you will find in any other facility period.
