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October 2023 by Katie Carroll
This might sound silly, but Orion is the only service place I've ever brought my Volvo to where I haven't felt overcharged or talked down to because I'm a young woman. That in and of itself is enough to keep me coming back, but they're also incredibly communicative, have never needed my car for longer than a day, and I love that I can leave my car here confident in the people taking care of it. My car feels and runs better every time it leaves Orion, and their prices are MUCH more fair than anywhere else that I've taken my Volvo in Ann Arbor. So grateful someone recommended them to me; I can't say enough great things about this place!Services: Exhaust
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October 2023 by Jon Weisz
I brought my (new for me) 1991 Miata in for service and am amazed what a great job was performed. My car feels new. Great service and friendly staff. I could not stop smiling on my drive home! Thank you.
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July 2023 by Mitch McMullen
Mike and the whole team at Orion Auto are superb! I wouldn't recommend taking your Euro car anywhere else in Ann Arbor. Great communication, fair pricing, and speedy turnaround for a large project. Thank you!Services: Auto engine diagnostic
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June 2023 by Ryan Funke
Super professional and excellent work carrying out a pre-purchase inspection for me on a used BMW -- being that I'm from out of state the communication from the specialists at Orion was top tier and incredibly easy to work with. Report was detailed and included pictures, testing details, etc. which is really helpful and gave me peace of mind. Cannot recommend this shop enough.Service: Vehicle safety inspection
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June 2023 by Colton F.
They were rude, pushy, put in the wrong break parts originally and then tried to sell me thousands of dollars of parts and labor for my car that wasn't necessary. They never did what they said they would and they made we wait for over two weeks lying to me about what they were doing. They even confused me with another customer and mid conversation I had to remind them who I was. My husband is foreign and they never wanted to deal with him and would only look at me. They only cared about who was paying them. And when we finally came to take our car to a different mechanic they sent us away with broken parts and then told my husband they didn't want his kind to come there again. They didn't want his business. They would rather take advantage of their customers by up charging and making money off of work that's not necessary. It's dishonest and wrong to treat people that way or do any sort of business that way. I would give them absolutely NO STARS!!
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May 2023 by Andrew Helmer
Orion automotive was where I took my car for years while living in Ann Arbor, and I honestly thought it was the best auto shop I've ever had. I never needed to bring my car in twice for any issue, it was a great group of people, and almost every repair or service I got actually came in *under* the initial estimate they gave me.
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March 2023 by John Redfield
I’ve been here a few times now for small random things as well as a bigger suspension repair for my e90, and Orion always impresses with their professionalism and thoroughness. Though it can get expensive like all German car repairs, the price truly reflects the service. Mike is always super helpful and makes sure to communicate everything! Don’t take your German car anywhere else!
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February 2023 by Michael Davis
Used them for the first time on my Audi. They were incredibly thorough, and did a great job communicating. I'm a customer for life.Mike was great in his communication and seemed like a great guy in general.Services: Vehicle Inspection
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July 2022 by Kevin Cai
Fantastic local business that knows what they are doing and is extremely fair. I have a 2001 z3 that I brought in for service, and the advisors and techs were super clear on their diagnosis, what needed to be done, and educated me on the priority of work as well as what could wait. After looking around for a good local mech, I can happily say I've found one. It's hard to find a team that does great work and is also honest and this shop does both. On concurrent visits, I've brought my other cars for advice and they are always friendly and open to taking a look to give an honest opinion (even if it includes not using them and going somewhere else!) Really appreciate the honesty and superb work done by the team
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July 2022 by Jason Scholz
Thorough service, friendly staff, and a feeling of trust that they just want to help maintain my car and not sell me unneeded repairs
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January 2022 by Jeanne Gilliland
Mike from Orion patiently answered my questions and Orion handled the problem with my Subaru Crosstrek same day.
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October 2021 by Lori Coryell
Orion Automotive Service is awesome! Probably the BEST customer service I have received in a very long time anywhere. I am a fan. Excellent customer service, beautiful grounds (to walk a dog), professional, and extremely decent and honest. A rare find. I was very impressed. Bravo! I unequivocally recommend.Service: Electrical repair
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August 2021 by Angie Merkel
We have trusted Orion with our entire family's car maintenance for years. They are knowledgeable, honest, professional, and feel like part of the family. We value our relationship a great deal! Thank you Orion team.Service: General repairs & maintenance
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June 2021 by Luciana Nemtanu
I'm sad to leave this review but I do not want anyone else to have this experience. We purchased a used Audi not too long ago and we made an appointment at Orion because we saw that the sticker from the previous oil change was from them. We thought it would be great to keep the car at the same local business where it's been before and that seemed so great at working with European cars. A few days before our oil change appt, the car didn't start anymore, we towed it in their parking lot and waited patiently for our turn to come that wednesday. They told us it was the steering column, they found one, ordered it, it arrived but they told us it would take another few days to install everything. My husband talked to one of the gentlemen who told him we should just cancel our weekend travel plans because he didn't know when it would be ready but he was hoping for Friday. He said he would update us. My husband called 4 times, they never called for an update. On Friday, my husband called again and talked to another gentleman who got frustrated and said "I don't have to put up with this", "If you're not pleased with our service, you can take your business elsewhere", etc. I went there in person and spoke to this gentleman who assured me it was a misunderstanding. I picked up the car next monday (after they had it for two weeks). A week later, car wasn't starting again. I called them and they told me it must be something else (starter this time) and they quoted me at another $600 after I paid $1100 for the column. Oh, but they couldn't see us until a week later anyway. So we found another place close to our house who did it for $200 cheaper in a few hours and who treated my husband like family (since they have accents in English like he does). They also checked on things Orion claimed they were needed repairs (safety concerns) and it turns out, not that serious. We'll be going there from now on and, unfortunately, at your staff's suggestion, we will not be returning to Orion!
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April 2021 by Nathan Lada
These folks are kind, thoughtful in Covid protocols, and went above and beyond repairing our car. The comprehensive inspection was much more thorough than other repair shops we have used, and the mechanics felt honest about which things really needed addressing and which things were less pressing. I also appreciate how Orion supports other businesses and the folks there feel like real members of the community.Services: Steering/Suspension
