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February 2024 by Annette J.
A few weeks ago my husband was hit but someone running a red light. Luckily he was fine but his driver side fender and side mirror was not. After a call to our insurance he got an appointment for a repair but it was weeks away. I was out running errands and passed O'Reilly and figured I would stop in to see if they may have a temporary solution for the side mirror. Now listen, I'm not a car person. I don't pretend to be a car person, I know very little. But I do know when I'm blatantly being ignored and that's pretty. much what happened here. I walked up and down the aisles searching for the mirrors and the guy behind the counter didn't even in look in my direction. I was the only one in the store, hovering over the side mirror replacements, trying to find the matching one for the mirror. I saw him walk by, still nothing. I juggled the big book of parts to look up the number I needed for the make/model of our car and not a peep. Sure, I could have asked for help but at this point I was stubborn. "Ignore me? Fine, I can do that too." Ultimately I wasn't able to find the exact fit I needed but I did get a mirror panel we could cut to size. Better than nothing? I took my purchase up to the counter and once again, the fella barely acknowledged my existence, even while he was ringing me up. And sure, maybe he was having a bad night, or he's just not a talkative person but it either way it wasn't a super pleasant experience. Ironically we never needed to use the side mirror plate as I found the exact size we needed online. So now I have to go back and return the darn thing but I'm not exactly in a hurry to return...
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February 2024 by S Romo
Asked for someone to help check my battery life and was told they could not assist due do one worker be "indisposed".
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November 2023 by allen dyer
I have a commercial account and I exclusively use O’reillys as our parts supplier the company is great. I’ve never had an issue with most of the stores I go in. I have been to the store out here three times off liberty and stadium. Every time was worse than the other not having a part not finding the part or the price is never an issue, it’s all about the attitude their employees have. I need it for spark plugs for a vehicle I asked ed to please put my commercial account on there first, so I can see the cost of each of them before I make my selection of which ones I would like this is after spending 15 minutes trying to look up the car he could not figure out how to enter the license plate or the Vin by using the registration instead of listening to what I was asking him to do he said no make your selection then got upset and just said I’m not helping you I’m not helping you she can help you she can help you and walked away the woman that helped me explain he is new and didn’t know she was polite, professional, and very quick. I don’t have a problem the fact he did not know, but his whole attitude from the time I walked in the door and was speaking to him, was like I was interrupting him, or I was such a drag he had to deal with it, I mean it’s 4 spark plugs from now on when I’m on this side of town I guess I will have to use Autozone which is a shame because I advertise on my website and all of our vehicles that we exclusively use O’reillys but every time I went in here it is been horrible customer service the last time I went in there he said they didn’t make the part that I had which I just bought at the Belleville location. I just needed another and I said I’ll have to look somewhere else. His response was good I go back to eating my candy bar so obviously having customers is an inconvenient there.
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November 2023 by Tuna
O'Reilly always has what I need at a great price.
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September 2023 by Holly Davey
Female attendant stated all 0W-20 oil is the same. NOT TRUE
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June 2023 by Cal Munson
needed to recharge my 2008 Accord A/C but had never tried before. One of the employees went to shelf and handed me a can with a gauge for $48. Got home and 3 weeks later watched a youtube video and to my relief saw he'd nailed the correct product R-134a Thanks!!
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March 2023 by Rich Tanzini
Salted well fir safe entry in a nasty ice storm. Had the part I needed. Good price. Good store
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March 2023 by Shailesh Saigal
The best auto parts store in a2 hands down and upVery helpful and always give great advice
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February 2023 by Mark zieg
It's an OK auto store. They were out or didn't stock 3 of the 5 of the tools I came in for. I needed an 8mm brake flare, 6mm brake flare, and something else. Import direct calipers had a really nice box and packaging for the price point.
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February 2023 by Roger Tyras
While they do not always have the lowest prices, they certainly have premium service ethics!
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February 2023 by Cooperative Investments
Very rude young female manager I believe. Will never be going back to this store.
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January 2023 by Suzoar
Dan here is the best! Knows what he is doing and makes sure everything works before you leave. O’Reilly should give this guy a bonus for his helpful work! Thank you Dan!
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December 2022 by G L
Freon is a crazy ripoff. 12 oz for $30 at Oreillys. Their competition is WAY cheaper! Autozone is 11.99 Walmart 9.83 advance auto 11.50. What a scam!I asked the guy at the counter if they had any that was less expensive and he said no but they had some that was more expensive.
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December 2022 by G “GL” L
Freon is a crazy ripoff. 12 oz for $30 at Oreillys. Their competition is WAY cheaper! Autozone is 11.99 Walmart 9.83 advance auto 11.50. What a scam!I asked the guy at the counter if they had any that was less expensive and he said no but they had some that was more expensive.
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November 2022 by Andy Tanguay
Nice people working here. Not always the case at an auto parts store. Very friendly and try to help. What else can you say…they have parts for your car. If I had one complaint is they should have at least automatic exit doors. You’re often leaving there with your hands full of heavy stuff. Give a brother a break. Both directions would be great when you’re hauling a battery or something. But exit would be best. Could probably get that together with a windshield wiper motor and some handiwork.
