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January 2024 by Toney Hughes
Luke, the manager was very helpful and accommodating. The original vehicle i reserved wasn't available at the time of pick up. He went the extra mile to find a vehicle that would accommodate my trip. I appreciate that!
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September 2023 by maria race
I appreciated the staff's help with finding the right car for my purposes. Kudos to them!
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September 2023 by Amy Zhou
I accidentally showed up 10 minutes after they closed but didn’t realize. I desperately needed to pick up a rental car that day and they were accommodating by turning the system back on and getting me into my car.
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June 2023 by R Crossley
Most disorganized rental location I have ever had the displeasure to rent a car from. Made the reservation weeks in advance using emerald club and they have no idea what they are doing.
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June 2023 by Jeff W
Terrible service. You want me to spend more time emailing all my info? You've already wasted enough of my time. I'm already in a hertz.
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December 2022 by Christopher Chen
Worst possible experience. Booked online. showed up and they said they don't have a car for me and it's the holiday season, so good luck finding another car. they said that this happens all the time. how does a car rental agency allow itself to mismanage its reservations on a consistent basis? And, their attitude was really just unhelpful.
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April 2022 by Lee Swanson
Renter beware! I rented an older minivan for 24 hours from the Detroit Airport National location (near here) and then weeks later I received a damage claim for over $2k for very minor damage at different locations on the vehicle. I did not damage the vehicle during the 1-day rental and was not informed of any damage to the vehicle at drop off.I did my best to defend myself and explain the facts to National and it’s claim collection division, but it did not matter. They wouldn’t listen to reason. It was a headache and now I must pay $2k, which means I also must let others know the risks of renting with National. Please beware!
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April 2022 by Mo Mohamed
I couldn’t give 0. Area Manager is not responsive to emails. Promises are made and aren’t fulfilled.Executive elite for 15 years, and this is the worst region to rent.
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October 2021 by Xumiao Zhang
This is really a bad branch. I gave 1-star because I cannot choose 0. What they did is not consistent with what they said over the phone call, and they claimed that the phone number listed cannot reach them (so what they said over the phone is not valid). Actually the front desk later indicated he was there when another guy answered my phone call.PLEASE never rent a car HERE. Or if you want to have a try and leave the same comment here, please go ahead.National is generally good. For example, DTW National has far more better cars and the staff there is more polite. It is also not very far from AA (20-25min using I94).
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July 2021 by Corwin Every
I’m an executive elite member with National and this location is subpar. I’ve rented three vehicles, and they've all reeked of varying degrees of cigarette smoke. The rental location at DTW is worth the exta commute.
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July 2021 by Vickie Thompson
Dirty car. Items leftover from the other rental.
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March 2021 by Greg L.
Had a reservation, car not ready and did not have what I ordered with Sirus XM , no efficiency and waited 40 minutes to get a car which put me way behind my business driving and only came with half a tank of gas. They have to do better and look at being more efficient.
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December 2020 by Chad Brautnick
I've rented from the Ann Arbor airport location several times now and they have always had the vehicle I needed, fair rates, and really great customer service. This is my 'go to' place whenever I need rental vehicles!
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December 2020 by Geoffrey Culbertson
It was a quick and easy pick up with no issues. The car was clean and ready to go.
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November 2020 by Laura Box
Staff was great!!! Car needed a good interior cleaning.