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October 2022 by Rose Sanville
Extremely knowledgeable and friendly staff. Wouldn't go anywhere else for flooring
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January 2021 by Tecla Loup
My experience with Merkel has consistently been very positive. I’ve contracted with them more than once for flooring. I prefer linoleum (the real stuff) and, unlike most companies, they carry it. Service was just great. The installer did a fantastic job. I couldn’t be more pleased and give Merkel my unconditional endorsement.
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January 2021 by Wendy Weber
Superb! This is the 4th time I have had Merkel Carpet One install either carpet or hardwood. Every time I am more than pleased!
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September 2019 by Matt Housey
My wife and I really like Merkel Carpet.. always have great service (Rita) and the installers were fabulous. Very detailed and professional. Just went back for the second half of our house because they did such a great job on the first half. We got a very good deal on high end carpets and are very pleased with their selection.
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August 2019 by Bernice Hearin
We purchased two Karastan carpets from Merkel Carpet One in the spring 2019. Rita worked with us; she has 20 years of experience and is excellent with people as well as knowing carpets. She gave us good advice. I highly recommend Merkel and their whole staff.
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August 2019 by Jill Nabozny
Excellent service, nice environment. They need more space to display more product.
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May 2019 by Marilyn Bartow
Good selection and we've received great service
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March 2019 by Ava HaberkornHalm
The customer service at Merkel Furniture is amazing. I worked directly with George Merkel to secure a donation of carpet remnants for the non-profit, Detroit Black Community Food Security Network. Not only did George agree to the (sizable) donation quickly, but he delivered it to the non-profit himself! Throughout this experience, George was incredibly friendly, flexible, and easy to reach. It is rare to find a store with such kind, helpful staff and a strong community spirit.
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March 2019 by Elizabeth Fuller
The installation of our home carpet was excellent. The workmen were professional, polite and timely. The carpet looks great!
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March 2019 by Amy Grambeau
I have been shopping at Merkel's for years. This family owned business is the real deal. Our dining table is stunning and the Sherrill barrel chairs I bought years ago still look great. We've had them re-covered several times because they are built so well and they are the perfect size for that room. Thanks to the designer who came to the house and measured the room and made the suggestion. These chairs were the perfect solution. Everything is made to last. So, I also bought a house full of Karastan carpeting at Merkel ten years ago. We live on a dirt road and we have had kid, cat and dog traffic like you wouldn't believe. It still looks great. I always shop there first !
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December 2018 by Gordon Yurk
Decent selections and pricing
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March 2017 by Claire Duncan
We just had beautiful hardwood floors installed throughout our entire home. It was a huge project and the entire staff was wonderful to work with. I was not an easy customer. I wanted this specific gray color of wood and visited the store a dozen different times to get samples. They never lost patience with me and were professional and helpful in guiding me to my dream floor ( I ended up buying a Kentwood floor ). I finally have the house I've been waiting for! Thank you!
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March 2017 by Joann Green
We have returned to Merkel Carpet One in Ann Arbor four times for our carpet and flooring needs. Each time we have been impressed with the help we received from the staff regarding the large selection of products available, the knowledge they shared to help us make an informed decision, the ordering and scheduling of installation and the careful installation team. We are highly satisfied customers and will return to Merkel Carpet One the next time the need arises for new flooring or carpet.
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March 2017 by Nancy
We wanted to buy from a local company, but Merkel's customer service is so bad we won't shop there again. Lower-priced stores have MUCH better service. We purchased $675 worth of carpet squares...picked them up but they'd been taken out of the boxes and were just piled up. Turns out this kind of product is very, very heavy. NO ONE would help us load it into our car. "We don't do that", we were told. Really? Next time we'll buy from The Floor Trader on S. Industrial--they are great, have excellent products, and top shelf service as well.
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March 2017 by Tom Reiner
Nice sales staff, that knows what they're talking about. Had a few minor issues, but they were very helpful in fixing them, always good to go with a local company.